A Guide To Haven Holidays Accidents Claims – How To Make A Claim For An Accident At Haven Holidays

By Jo Jeffries. Last Updated 20th May 2022. Welcome to this guide which explains Haven compensation amounts for accidents that could occur on holiday parks. In the sections below, we show when a claim against Haven could be made, and show you how to make Haven complaints and compensation claims if you’ve suffered injuries due to an accident that wasn’t your fault. We hope this accident claim against haven holidays guide is useful to you.

Who could be injured at Haven and claim?

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Holiday accident claim against Haven holidays

Haven Holidays is a chain of holiday parks all over the UK. The holiday company provides touring facilities, caravans and camping facilities throughout the UK mostly in coastal areas. Haven Holidays have a duty of care to ensure the safety of its customers, holidaymakers and staff so that guests can enjoy their holiday experience and employees are kept from harm. If companies that employ workers and offer a service to the public fail to meet their duty of care they could become liable for harm that is suffered as a result.

In this guide we aim to give you the information you may need in helping you decide if you may have a valid claim for an accident at a Haven Holiday camp. It contains examples of the kinds of holiday camp accidents that may potentially happen, what steps you should take if you develop an injury at a Haven Holiday park, as well as a calculator that may help to provide an idea of the types of figures awarded for different injuries that qualify for compensation.

Getting help with Haven complaints and compensation claims

If you are thinking of making a Haven Holiday accident claim, or have any further questions after reading this guide, we recommend you contact us sooner rather than later. This is because of the personal injury claims time limit of three years that is applied to most cases. Even if you are unsure how much time has passed since your injury or illness, contact us today and we may be able to help you. You can reach us directly on 0800 073 8801 to get in touch with our friendly advisors for free, no-obligation legal advice. Alternatively, you can arrange to have us contact you by filling out our simple online contact form and choosing a time for us to call.

Select A Section

  1. A Guide To Claims For Accidents At Haven Holidays
  2. What Is An Accident At Haven Holidays?
  3. Accidents Which Could Happen At A Holiday Camp
  4. What Duty Of Care Does Haven Holiday Have For Visitors?
  5. Steps To Take If Ill Or Injured Whilst Staying On A Haven Holiday
  6. A List Of Haven Holiday Camps
  7. Calculating Compensation Claims 
  8. Special Damages Which Could Be Claimed For A Holiday Camp Accident
  9. No Win No Fee Claims For Injuries At Haven Holidays
  10. How We Could Help Victims Of Holiday Accidents
  11. Start Your Claim For An Accident At Haven Holidays Today
  12. Essential References

A Guide To Claims For Accidents At Haven Holidays

We have designed this guide to try and give as much relevant information as possible on the process of making a claim for an accident causing an injury or illness that has happened at Haven Holidays that could have been avoided. An accident at a holiday camp is the last thing people may want to think about when they’re planning a holiday, but if they do happen, and in cases where an injury or illness was caused by an accident that was not your fault, it can help to know about the legal process of making a claim.

What could make you eligible to make a claim against Haven

In this guide you will find examples of what an accident at a holiday camp may consist of, which could include an accident in a swimming pool, illness from food poisoning, slips, trips or falls around the park, etc. This guide will also outline the steps to take if you have become ill or been injured at a Haven Holiday park that was not your fault, as well as information on how a personal injury lawyer from our team could help you make a holiday accident claim.

Our friendly, compassionate legal team are ready and waiting to take your call and answer any questions you may have about a holiday accident claim against Haven holidays. Even if you are unsure if your circumstances justify making a claim, our advisors could help you sift through the facts and help make it easier for you to decide if you could proceed with making a claim. Contact us today for free, no obligation legal advice.

What Is An Accident At Haven Holidays?

Haven Holidays offer a wide range of activities throughout its parks and outdoor spaces. These can include water sports, zip wire, wall climbing, off-road driving and many more highly physical pursuits. Haven Holidays are required to correctly supervise these activities and provide sufficient safety instructions to participants, and if they fail to do this, accidents could potentially happen. If this is the case, and your injuries were caused because they failed in their duty of care, you could have grounds to claim.

An accident at a holiday camp is not only limited to an activity accident, it can also include an accident in your holiday accommodation that results in an injury, such as damaged flooring that caused a fall, or a loose staircase railing that caused you to fall down stairs. It may be possible to make a holiday accident claim for this type of injury as the company is responsible for maintaining the accommodation and ensuring it is safe to occupy.

Who could make Haven complaints and compensation claims

Similarly, a holiday camp accident is not the only thing that could harm you during your stay. It is also possible for you to claim for an illness you develop as a direct result of negligence. For example, if they fail to meet expected standards in food safety, or hygiene in restaurants and cafes as well as bars and you are caused to fall ill with food poisoning or an allergic reaction. See our next sections for more detailed information on accidents and illnesses that could potentially happen in a Haven Holiday camp if health and safety legislation as well as laws involving maintenance are not adhered to.

Accidents Which Could Happen At A Holiday Camp

As we have outlined above, there are different ways in which an accident at a holiday camp could potentially happen, which could also include illnesses caused by a failure in the duty of care to customers. In the event that a holiday company fail to operate at reasonably expected standards for their industry, it may be possible to claim against them if their negligence resulted in harm to you.

Possible accidents could potentially include but are not limited to:

  • A sports accident where the injury was sustained during physical activity because the correct protective wear was not supplied.
  • A beach accident that caused injury while engaging in a water sport activity organised by a holiday company such as surfing because there was no adequate supervision.
  • A swimming pool accident causing an injury because of loose pool tiles.
  • A holiday home accident where the property has not been maintained sufficiently, resulting in injury for example electrocution due to damaged wiring in the accommodation.

Illness claims

As we have mentioned above, an accident in a holiday camp is not the only way you could be harmed while staying there. Illness caused by negligence is also something you could make a holiday accident claim for, and they could include but are not limited to:

  • Poor food preparation procedures could result in you developing food poisoning from a restaurant at a Haven Holiday park.
  • Failure to maintain sufficient levels of hygiene in accommodation or other facilities could lead to the spread of illness.

If you feel that your injury or illness may have been caused by Haven Holiday’s failure to fulfil a duty of care to you, then contact us today to find out if you could make a claim.

What Duty Of Care Does Haven Holidays Have For Visitors?

Haven Holidays operates a large network of caravan holiday parks, holiday accommodation, as well as a wide range of outdoors places and activity facilities. In each and every one of these they have a duty of care to customers who pay to use these services and facilities. They are legally obliged to ensure that all spaces are safe to occupy, that health, safety and hygiene levels are not below the expected industry standard, that all activities offered by the company are sufficiently supervised, and that all staff are appropriately trained in relevant health and safety practices. If they fail in this, they maybe liable to pay compensation to those who have been injured or made ill as a result of their negligence.

Steps To Take If Ill Or Injured Whilst Staying On A Haven Holiday

Following an accident at a Haven Holiday camp, the first thing you may think of doing is visiting the necessary medical professionals to treat your injury or illness. It may be difficult to focus on anything other than recovering after being hurt or being sick, but if you are considering making a claim against Haven Holidays for what happened to you, there are a number of steps you could take that would greatly improve your chances of making a successful claim.

Most of these steps are in relation to collecting evidence to use in support of your holiday accident claim. Depending on your circumstances and the severity of what happened, you may not be able to complete all of these steps by yourself, but you could ask someone to do so on your behalf or collect this information later on.

Useful evidence for Haven complaints and compensation claims

  • The first and perhaps most useful step is to ask for copies of the medical reports generated from your visit to the hospital, medical clinic or doctor that treated you. These reports will usually contain details on how severe your injury or illness was, what was needed to treat you, and in some cases, it may also state the expected rate of recovery.
  • Next is to report the incident to Haven Holidays. It is important to create an official record of what happened to you within the company, so it can help to make sure they acknowledge what happened. You can do this by informing the site manager and making sure they include it in their accident log, as well as getting in contact with customer care, and ensuring that they are made aware of what happened.
  • Of course, photographic evidence can only be collected in certain circumstances, but where possible we advise taking pictures that help to show what injured you or made you sick. For example, you could take photos of mould on walls, dirty food preparation areas, or you could take photos of the obstruction that caused you to fall, etc.. In cases of injuries we also recommend taking photos of your injuries after they have first happened, to make it easier to see the severity and extent of them.
  • It can also be of great help to your case if you keep track of all financial expenditures you encounter as a result of your injuries or illness. This includes keeping transport receipts for medical appointments, receipts for medical reports, or prescription costs, etc.

Collecting evidence like this can help to strengthen your claim for a holiday camp accident or illness, but if you are not sure how to begin, or are wondering if you have enough evidence to proceed with a claim, contact us today for advice.

A List Of Haven Holiday Camps

Haven Holidays have a large network of caravan holiday, summer camp and holiday accommodation camps all over the UK. They are located in 16 different regions and form a total of 37 parks:

Blackpool: Cala Gran and Marton Mere.

Cornwall: Perran Sands and Riviere Sands.

Devon: Devon Cliffs.

Dorset: Littlesea, Rockley Park, Seaview, and Weymouth Bay.

Essex: The Orchards.

Kent: Allhallows.

Lake District: Lakeland.

Lincolnshire; Golden Sands and Thorpe Park.

Norfolk: Caister-on-Sea, Hopton, Seashore, and Wild Duck.

North Wales: Greenacres, Hafan y Môr, and Presthaven.

Northumberland: Berwick, and Haggerston Castle.

Scotland: Craig Tara, and Seton Sands.

Somerset: Burnham-on-Sea, and Doniford Bay.

South Wales: Kiln Park, Lydstep Beach, Penally Court, and Quay West

Sussex: Church Farm and Combe Haven

Yorkshire, Blue Dolphin, Primrose Valley, Reighton Sands, and Thornwick Bay

Calculating Compensation Claims

To help give you an idea of the figures awarded for injuries or illness caused in a personal injury, we have included a personal injury claims calculator. It is important to note that amounts awarded are based upon each individual case, the severity of the injury or illness, and affect it has had on the person’s quality of life. While these figures may give an indication, we recommend you contact us directly for an estimate that may be more accurate for your personal circumstances.

Injury Or Illness Amount Comments on Severity
Serious Food Poisoning £9,540 to £19,200
This bracket includes cases with serious but short-lived diarrhoea and vomiting resulting in impairment to quality of life, enjoyment of food and sex life.
Less Serious Food Poisoning £3,950 to
This bracket covers cases of food poisoning that result in stomach cramps, disruption of bowel function, fatigue, significant discomfort and cases where there has been an admission to hospital.
Moderate Brain Damage £150,110 to £219,070This bracket is for head injuries resulting in brain damage causing a personality change, intellectual impairment, damage to the senses and a significant impact on future employment prospects.
Moderate Neck Injury £24,990 to £38,490

This bracket covers injuries to the neck causing severe symptoms which may necessitate spinal fusion. There may also be a significant impairment to function and affect other parts of the body. This range can also include soft tissue injuries to the neck and back combined.
Serious Shoulder Injury £12,770 to £19,200This bracket covers a wide range of damage to the shoulder, including a fractured brachial plexus, damage to the rotator cuff, and other soft tissue damage resulting loss of grip, severe pain, loss of movement or sensation, etc. It can also include soft tissue damage that causes permanent intrusive symptoms.
Less Severe Arm Injuries £19,200 to £39,170This can include injuries that cause significant disabilities, but where the person has made a significant recovery over time.
Serious Wrist Injury £24,500 to £39,170This bracket covers wrist injuries that have some remaining movement, but where there is still significant permanent disability.
Moderate Hip or Pelvis Injury £26,590 to £39,170This bracket can involve serious damage to the hip or pelvis but does not include injuries involving permanent disability.
Very Serious Leg Injuries £54,830 to £87,890This bracket covers injuries that result in a person needing a permanent walking aid and has required extensive treatment.
Moderate Ankle Injuries £13,740 to £26,590This bracket covers injuries involving fractures and ligament damage that impair the person’s ability to walk on a certain surface, climbing stairs, walking for long periods of time, etc. with a risk of future osteoarthritis.

Special Damages Which Could Be Claimed For A Holiday Camp Accident

Whether your injuries were caused by an issue in your holiday accommodation, in your caravan or holiday camp, etc. any amounts that may be awarded will be based on the severity of your injuries and the impact it has on your life. Claiming for the pain and suffering caused by your injury is known as general damages and are usually a normal part of making a personal injury claim. There are however other damages that can be claimed for which compensate you for other types of hardship that may be caused by your injury or illness. It is important to note that not all of these damages might be included in your claim, as they can vary from case to case. General and special damages do not take into consideration the place of negligence or how it happened.

Special damages

Special damages generally cover financial hardship experienced as a result of being injured or made ill, and can include:

  • Needing to take time off work as you recover may result in a loss of earnings and depending on the severity of your injuries there can be cases where you may need to take extended periods of time off. In more serious cases it is also possible to make a claim for future loss of earnings if you are unable to return to work.
  • You could also claim for medical expenses that you had to pay because of your injury or illness, which can include costs for medical reports, prescriptions, etc. In some cases, it may be necessary for you to seek physiotherapy sessions for recovery or counselling sessions for mental health issues, these could also be included.
  • Any costs you incur for travelling to and from medical appointments, for having to book travel home early, or even for attending legal meetings in relation to your case may also be claimed for.

We recommend keeping track of all expenses and try to keep receipts for everything you think might be related to your injury or illness.

As part of making a claim for an illness or injury on holiday there is a possibility that if it occurred at an earlier point of your holiday, then you may not have been able to enjoy the rest of your holiday. In this case, it may be possible to make a claim for loss of enjoyment as a result of an injury of illness caused by the negligence.

No Win No Fee Claims For Injuries At Haven Holidays

At Accident Claims UK we handle all of our cases on a no win no fee basis. No win no fee claims are based on a Conditional Fee Agreement (CFA) which essentially states that if your solicitor does not win your case, then you do not have to pay the bill for their personal legal fees. The CFA also states that if your claim is successful, then the success fee for the solicitor is deducted from the amount you are awarded as compensation.

The solicitor’s success fees are capped at a maximum of 25% under English law of the overall compensation award, and any costs or fees should always be agreed upon with your solicitor before you proceed with a claim. Contact us today for more information on making a no win no fee claim.

How We Could Help Victims Of Holiday Accidents

If you wish to proceed with making a claim, our holiday illness and injury claims solicitors could be able to use their experience to help secure you the best settlement for your situation. On your first consultation with our advisors they will spend the time collecting all the facts they need to help you proceed with making a claim. They know exactly what kind of information they need, so your time will not be wasted with questions that are not relevant.

Once we have established what kind of claim you might be making, we would then pair you with a solicitor with the most relevant experience in making your type of holiday accident claim. You would then be able to stay up to date on the progress of your case through regular communication, and our solicitor would help guide you through the claims process step by step.

Start Your Claim For An Accident At Haven Holidays Today

If you choose to connect with a personal injury solicitor from our team, you can start your claim by reaching out to us on 0800 073 8801. Our advisors are available 7 days a week to answer any questions you may have and to help you get started. If you would like to arrange a time for us to call you back, you can find our online contact form here and schedule a call at time of your choosing.

Essential References

Making A Claim For A Package Holiday Injury – This is our online guide to making a claim for injuries sustained while on a package holiday.

Personal Injury Claims For An Accident On Holiday – See our online guide to general holiday accident claims.

Caravan Site Or Holiday Camping Accident Claims Guide – This is our online guide to making a claim for injuries sustained while holidaying on a caravan site.

Compensation After An Accident Or Injury – See this government website outlining steps you could take after an accident or injury that was not your fault.

When To Visit An Urgent Treatment Centre – See this article from the NHS for advice on when it may be necessary to seek medical attention.

Food Poisoning – See this NHS article for information on the symptoms and treatments for food poisoning.

FAQ On Haven Complaints And Compensation Claims

If I were to have an accident at Haven, what compensation amounts could I receive?

If you want to know more about potential payouts for an accident that caused you harm as a result of negligence, you should know that compensation amounts would be calculated on a case by case basis.

In a successful claim, compensation could include damages for the suffering and pain caused by the injury, also known as general damages. Further to this, compensation could be paid out to reimburse costs and losses caused to the claimant because of their injuries, known as special damages.

If I had a valid claim against Haven, how could you help me?

A claim assessor from our team could advise you on your eligibility to claim compensation. We could also offer free legal advice at this point, which you would not be under obligation to take. Should we determine you could be eligible for compensation, we could provide you with a solicitor.