Majorca Accident Claims Guide – How To Claim Compensation For A Personal Injury In Majorca? On Holiday

Have you been injured due to an accident on holiday in Majorca that wasn’t your fault? If so, you may be entitled to claim for compensation. Read through this guide to find out all you need to know about injury and illness in Majorca compensation claims.

Holiday accident claims Majorca

Holiday accident claims Majorca

Majorca, the largest of the Balearic Islands, is a beautiful island with sandy beaches, beach coves and of course is well known for its warm and sunny climate. Also known as Mallorca, the island has an interesting historic background with attractions such as the Roman and Moorish Empires ruins.

Mallorca has become very popular with tourists. It was recorded in 2015, that Majorca had almost 9 million tourists visit the island, with 3.1 million of those being UK holidaymakers making them the second largest group behind Germany to holiday in Majorca. There was also an increase of 11% between the years 2015 and 2016 of UK tourists visiting Spain as well. This was largely due to the fact that Spain was seen as a safer option for holidaying than places such as Turkey, Tunisia, Egypt and Morocco due to recent terrorist activity and conflict.

However, although Spain and the Balearic Islands are considered to be safe destinations, accidents causing injuries and illnesses do unfortunately still happen leading to UK holidaymakers making claims for compensation. If you have been injured or have become ill because someone has been negligent in their responsibilities, you may have a legitimate reason to make a claim. Accident Claims UK are a legal firm that have dealt with many accident or illness on holiday abroad claims and can certainly help you with you accident on holiday in Mallorca claim. Just call us on 0800 073 8801 for a free consultation where we can discuss the details of your case and decide on the best course of action to take. In the meantime, have a read through our informative guide to get an idea of what holiday injury claims in Majorca involve.

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What To Do After An Accident On Holiday In Majorca

A guide to claims for accidents on holiday in Majorca

Although considered a safe destination to travel to, a holiday in Mallorca does not come without its health and safety risks. The risk of being involved in a road traffic accident is greater for tourists from the UK, the risks of falling off balconies or cliff tops are also heightened as are the increased chances of water sporting activity accidents. Adequate travel insurance should always be bought before travelling to Majorca or in fact any foreign holiday destination.

If you are unlucky enough to become injured and are thinking of pursuing a compensation claim against those responsible, you will no doubt want to know more about what lies ahead and what is involved when making a claim. Accident on holiday in Majorca claims can be complicated as proving liability isn’t always straight forward. We would certainly recommend using a specialist personal injury claims firm to conduct your claim on your behalf for the best chance of success, but before doing that, have a read through our comprehensive guide as it contains a lot of helpful information and will probably answer some of the initial questions you may have.

Popular places to stay in Majorca/Mallorca

There are many popular holiday resorts on the island of Mallorca that offer different attractions to different types of holidaymaker. Some like a busy, bustling nightlife, others prefer slow paced relaxed atmospheres and some want family orientated places. Below are a just few of the popular areas of Majorca:

  • Playa de Muro – This is a laid back area on the island on the North-East coast with a stretch of sandy beach around 5Km long. A national park surrounds the area and it is close enough to visit the island’s capital, Palme, as a day trip.
  • Portals Nous – This lies by a mariner with lots of yachts and has many cocktail bars and tapas with roof top seating and sea views.
  • Palma Nova – Although close to Majorca’s clubbing town of Magaluf, Palma Nova is completely the opposite and family orientated with three sandy beaches, crazy golf and a waterpark.
  • Pollensa – On the northern tip of Majorca, Pollensa offers mountain and sea views, historic Roman and Medieval attractions and a beautiful beach.
  • Playa de Palma – Here tourists can enjoy a blue flag beach and different water sports.

What to do if you have an accident on holiday in Majorca

If you have been injured or become ill whilst on holiday in Majorca and you believe it was because of someone else’s negligence, you may be eligible to make a claim for compensation against them. In order to do this successfully, you will need to be able to prove that they were responsible for the injuries or illness you have suffered. By attempting to do the following things, you will be gathering evidence that will support your claim:

Whilst still in Majorca:

  • First and foremost, seek medical assistance for diagnosis and treatment of your injury. If possible, ask for a copy of the medical record of this.
  • Report your accident to the travel company that you had booked your holiday with.
  • If applicable, report your accident to the Police and ask for an incident reference number.
  • Report your accident to your travel health insurance company.
  • If your accident occurred whilst in an establishment such as the hotel or a restaurant, make sure you report it to them and ensure it gets logged.
  • Take down contact details of any witnesses and of the people or company involved in the accident.
  • Keep receipts of any costs you have incurred such as medical treatment, due to your injury.

Once back in the UK:

  • Make a call to your travel agent as a follow-up to reporting your injury to make sure it has been recorded correctly.
  • Contact your travel insurance company again to inform them you are back in the UK.
  • So that your injury is recorded in the UK health system, and to check that you have received the appropriate treatment, you should visit a medical professional to have your injury re-assessed now you are back in the UK.

Emergency numbers in Majorca/Mallorca

Below you will find listed the phone numbers you can use in an emergency whilst on holiday in Majorca. In cases where your injury or illness isn’t an emergency, your holiday rep should be able to show you where the local medical centre or hospital is so that you can seek medical attention there.

  • The Emergency Services – 112

As in the UK if you dialed 999, you will asked which service you require.

  • Sea Rescue – 900 202 202

Non-emergency public service numbers are:

  • Polica Nacional – 091
  • Local Police – 092
  • Guardia Civil – 062
  • Ambulance – 061
  • Red Cross – +34 971 202 222
  • Island Fire Department – 085
  • Palma Fire Department – 080

Health care in Majorca for tourists

All the while the UK is still part of the European Union, tourists from the UK can use a European Health Insurance Card (EHIC) to access healthcare in Majorca much the same as the locals. However the EHIC does not cover on-going outpatient care and treatment or dental care, so although it is of benefit, full travel health insurance is better to have.

How long do I have to make a compensation claim for an accident in Majorca?

When making any kind of personal injury claim, there are personal injury claim time limits that need to be taken into consideration. In the case of a compensation claim for an accident on holiday in Majorca, the following time limits apply:

Accident / Injury / IllnessTime Limit
Claims for an injury or illness that has occurred on a holiday or trip that was privately booked and not booked through a travel agen t1 year (this sometimes varies)
Claims for injury or illnesses that occur whilst on a flight to or from Majorca. Or for any accidents that have occurred during a package holiday booked through a UK travel agent including incidents at the hotel, or during an excursion or whilst doing an activity booked through the travel vendor3 years may very
Claims for injury or illnesses that have occurred on a privately booked flight to or from Majorca or some Spanish international airports2 years may very

If you are unsure about your own individual case, just call Accident Claims UK and we can help.

Examples Of Compensation Claims We Can Help With

Spanish package holiday injury claims

The Package Travel, Package Holiday and Package Tour Regulations 1992 protects the consumer’s rights when they book a package holiday with a UK travel agency and enable them to make a claim for compensation if they sustain an injury or become ill whilst on their holiday if somebody else was responsible.

Some of the UK tour operators that offer package holidays and have to adhere to these regulations include:

  • Direct Holidays
  • TUI
  • Thomas Cook
  • First Choice Holidays
  • Royal Caribbean
  • Monarch Holidays
  • Airtours Holidays
  • Virgin Holidays
  • Olympic Holidays
  • Kuoni
  • Saga Holidays
  • MyTravel
  • Crystal Holidays
  • Direct Holidays
  • Balkan Holidays
  • Libra Holidays

If you are injured whilst on a package holiday, you should report it to your tour operator as soon as possible, and then contact for travel insurance provider. Spanish package holiday injury claims can be complex and so we strongly recommend you contacting an experienced legal team when you return to the UK to pursue your compensation claim on your behalf.

Hotel accident compensation claims

Although the majority of hotels in Majorca are considered to be of a high standard, occasionally if they become mismanaged, health and safety regulations can sometimes become rather lapse increasing the risk of accidental injuries occurring to holidaymakers. Some of the most common types of hotel accidents can include:

  • Swimming Pool accidents – Accidents may occur if the pool and pool area is poorly maintained leading to dangerous floor coverings such as broken or loose tiles for example. Also the pool area should be adequately supervised by trained life guards. Additionally, the water in the pool could cause illness if not sufficiently treated with chlorine, or if too much chlorine is used, problems with skin, eyes nose and throat can occur.
  • Slip, trip and fall accidents – These may be caused by inadequately lit stairwells, poorly maintained floor coverings, wet slippery floors or spillages on the floor that have not been cleared, and poor housekeeping where items are left lying around causing trip hazards, among other things.
  • Gym Accidents – Causes could be due to equipment being faulty or not sufficiently serviced to ensure correct working order. Lack of professional supervision may also result in an accident causing injury.
  • Faulty or poorly maintained electrical equipment, fixtures and fittings.
  • Food related illnesses.

Another type of serious hotel related accident, unfortunately, are accidents involving balconies which can often result in a fatality or very severe injuries. Although sometimes these accidents are the result of drug and alcohol use and consumption, or due to irresponsible acts and stupidity, sometimes these accidents occur due to negligence whereby the balcony is actually unsafe for use.

If you or someone you know has been injured whilst staying in a hotel in Majorca, give us a call at Accident Claims UK for free help and guidance with your potential compensation claim.

Food poisoning and restaurant accident claims

Suffering from a mild short term ‘runny tummy’ whilst in Majorca is actually quite common but nothing to seriously worry about or anything that will particularly spoil the holiday. However, food poisoning can be a whole other story! Food poisoning can result in the sufferer feeling and being very ill and even sometimes resulting in them needing to be hospitalised.

Majorca is a warmer climate than in the UK and extra care should be taken when it comes to food hygiene and the storage and preparation of food and drink to ensure that bacteria multiplication does not occur which would almost certainly cause food poisoning of some kind. There are a number of reasons as to how food poisoning may occur, including:

  • Inadequately cooked food.
  • Poor hygiene standards.
  • Food being improperly stored at temperatures that are too high encouraging bacteria growth.
  • Food being incorrectly stored such as uncooked and cooked meats being stored together increasing the chances of cross-contamination.
  • Incorrect and unhygienic food preparation methods.
  • Food being reheated that shouldn’t be.

Also, in Spain and the Balearic Islands such as Majorca, tap water although okay for taking a shower in, or washing hands etc, is not safe for consumption. This then can cause a problem if salad vegetables and fruit are washed using the tap water before being eaten, or the tap water is used to make ice cubes that are intended for drinks. Bottled water should always be used for anything intended for consumption.

Accidents resulting in injury can also occur in restaurants if health and safety policies and procedures are not being followed correctly. These accidents may include:

  • Burning or Scalding accidents – Food and drink that is too hot for consumption could cause bad burns to people’s lips, mouth and throat. Or spilt hot drinks may cause scalding of the skin.
  • Slip, trip or fall accidents may occur due to poor housekeeping, poorly maintained floor coverings and furniture, food and drink spillages.

Slip and fall injuries in Majorca

Slip and fall accidents are certainly among the most common types of accidents that we regularly deal with as a personal injury claims firm. Accidents abroad are no exception.

There are many different reasons as to how somebody may be involved in a slip and fall accident with the most common being:

  • Uneven floor surfaces.
  • Items being left lying around causing trip and fall hazards.
  • Wet, slippery floors either due to mopping the floor and leaving the floor wet with no warning signs, food and drink spillages, other spillages or leaks.
  • Poorly lit steps and staircases.
  • Uneven or broken tiles around the pool area.
  • Insufficiently maintained floor coverings.

Also, as already mentioned, falls from balconies usually resulting in death or at the least, severe, life altering injuries, also can occur to tourists holidaying in Mallorca. Although more often than not, these types of accidents are resultant from too much alcohol consumption, or the use of drugs, these accidents can also be due to some form of negligence. If the height of the balcony barrier, for example, has been built lower than the legally required height, and someone falls over the balcony and gets injured or dies as a result, the company who built the balcony would be liable for damages due to negligence. Or if the balcony has been incorrectly built, or poorly maintained and collapses causing the occupiers to fall, this would also be classed as an act of negligence.

Mallorca water sport and other activities injuries

Mallorca, with its many beaches and warm climate, attracts holidaymakers that are keen to indulge in water sporting activities and other outside pursuits whilst visiting the island. Unfortunately, due to the sheer nature of some of the activities which may include an increased risk of an accident occurring, when health and safety policies are not in place or correctly adhered to, the possibility of an accident occurring increases furthermore due to this negligence. Some reasons as to why the risks maybe increased are:

  • When equipment such as Jet Skis, bungee jump ropes, climbing ropes and clips or scuba diving equipment for example are not maintained to a safe standard.
  • When insufficient instructions are given.
  • When adequate and professional supervision is not present.
  • When Health and Safety policies and procedures are non-existent for the activity concerned.
  • When Health and Safety policies and procedures are in place but not being followed sufficiently.

If you have suffered an injury due to negligence whilst on holiday in Majorca, you may be entitled to claim compensation against those liable for your accident. Contact Accident Claims UK for free help and advice.

Car accident claims in Mallorca

UK tourists are unfortunately at a higher risk of being involved in a road traffic accident on holiday in Mallorca not only because we are used to driving on the left side of the road whereas in Mallorca they drive on the right, but also because the number of accidents that occur in Spain are around 30% higher than in the UK. At peak tourist times of the year, the roads are often busier with cars, buses, motorcycles and scooters furthermore increasing the odds of a UK tourist being involved in an accident.

Similar to if you were involved in an accident on the roads in the UK, you should try to obtain the drivers also involved in the accidents contact and insurance details, car registration number, make and model, and also try to gather any witness contact details as well, the Police should be informed and certainly your own travel insurance providers need to be notified.

If you have been injured after being involved in a road traffic accident whilst abroad, contact Accident Claims UK for help on what you need to do to initiate a compensation claim.

How Can Our Expert Team Help You?

Is it crucial to work with a solicitor in Mallorca?

Not at all! Accident Claims UK can help to make claims against all UK travel operators as well as companies that work in the hospitality industry abroad. As a UK citizen, using a UK based personal injury solicitor makes it a lot easier as there is no language barrier to contend with.

No win no fee Mallorca holiday accident and injury claims

Accident Claims UK in most cases, work on a no win no fee basis. What this means is that any legal fees due to be paid to us will come out of the compensation claim amount paid to you once your claim has reached its conclusion, but this is only if we win your case for you. If we do not win, you do not pay us any fees whatsoever.

This is an affordable way for anyone, no matter what their financial situation, to make a claim for damages as there are no upfront fees to be paid or on-going costs and so no risk or gamble of their finances. If we lose, you do not pay us a penny, if we win, our payment will be set as a small percentage of the final amount awarded to you which legally cannot be any more than 25%, leaving you with a minimum of 75% of the final settlement amount.

How to begin a holiday accident claim

If you choose Accident Claims UK to be your legal representative for your accident on holiday in Majorca compensation claim, you can rest assure that we shall do our utmost to get you the maximum compensation. You can begin the process now by simply following the below steps.

Contact our team by email, phone, or post. Our team will assess your claim.Once you are ready, we can then start your claim.

We have worked in the industry of holidays claims for years and so our holiday accident solicitors have heaps of experience in making successful claims. We work to a high professional standard with excellent customer care ethics. We are friendly, very approachable and reliable at getting the job in hand done to the best of our ability in a quick and efficient manner.

To start your claim, firstly just give us a call and a member of the team will make you an appointment for a free consultancy session with one of our specialist personal injury lawyers. This session allows you to find out more about our firm as well as to discuss the details surrounding your potential claim and ask us any questions you may have regarding the process involved. We use this time to gather the facts from you about what happened and any evidence you may have already collected as explained earlier on in the guide. Once we know all the facts, we can make an informed decision as to whether or not you have indeed a valid claim. We are always honest about our professional opinion about this as we wouldn’t want to instill false hope or cause you any unnecessary stress if we felt your claim was unlikely to be successful. However, in most circumstances, we will offer to conduct your claim for you on a no win no fee basis. We will then set to work on sorting out the legalities of your case and gathering further evidence in your favour. We may also offer you a free, local medical if needed.

Ways to contact out team

Contact Accident Claims UK by calling 0800 073 8801, or alternatively you can use the contact form from this link .

Additional Resources

British Consulate Palma de Mallorca

Carrer Convent dels Caputxins, 4
Edificio Orisba B 4ºD
07002 Palma de Mallorca

Tel: +34 93 366 6200


British Embassy Madrid

Torre Espacio,
Paseo de la Castellana 259D,
28046 Madrid,
Tel: +34 917 14 64 00.
Opening hours: Monday to Friday 8:30am to 5pm

NHS advice

This link leads to further links to the NHS guides on how to access healthcare whilst travelling abroad.

Cruise ship accident claims

Another of our guides that gives information on making a compensation claim if you have suffered an injury or illness whilst on a cruise ship.

Spanish holiday accident claims

More information can be found in this guide of ours regarding making a claim for an injury that has been sustained whilst on holiday on a Spanish island.