Mallorca / Majorca Hotel Accident Claims Guide – How To Claim Compensation For A Personal Injury At A Hotel In Mallorca / Majorca?

Majorca hotel accident claim

Majorca hotel accident claim

Going on holiday to place like Majorca should be a fun and pleasant experience. In many cases it is, and, for a lot of people, it is the hotel that can really make a holiday extra special. However, if you’re involved in an accident at a hotel in Majorca, it can really ruin the trip, and lead to problems long after you return to the UK. We believe that, if the accident was caused by negligence of the hotel staff, you should be entitled to seek compensation for your suffering using a No Win No Fee personal injury solicitor.

Accident Claims UK have a team of specialist solicitors who could help you make a claim on a No Win No Fee basis. Furthermore, our team of specialist advisers could help you by offering a no obligation assessment of your claim as well as free advice about your options. To begin your claim right away, simply give us a call on 0800 073 8801 today.

Alternatively, if you’d like more information on claiming for an accident at a hotel in Mallorca before calling us, please carry on reading.

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A Guide To Claims For Accidents At A Hotel In Mallorca

In this guide we’re going to look at when you could be entitled to claim compensation following an accident at a hotel in Majorca. We’ll cover the types of scenarios which could lead to a claim, the amounts of compensation you could be entitled to and when you could claim on a No Win No Fee basis.

When you look to hire a personal injury lawyer, they’ll need to assess your claim before taking it on. That’s because, if they fail to win the case, you don’t have to pay their fees. Therefore, to check if you could be entitled to claim on a no win no fee basis, see if you can answer yes to these questions:

  • Were you involved in an accident at a hotel in Majorca?
  • Was it caused by management or staff negligence?
  • Did it result in you suffering an injury?

Another thing to consider is the personal injury claims time limit. For claims made in the UK against a package holiday provider this is generally 3-years from the date of your accident. However, if you booked your holiday independently, a claim could still be possible, but you’ll be claiming using the local laws which might mean a different time limit applies. As such, you should contact a personal injury solicitor as soon as you can to prevent running the risk of your claim being time barred.

When you’ve finished reading this guide, if you’re not sure whether you have enough time to claim, please call and we’ll check for you. The best advice is to call us as soon as you can when you return to the UK. That will mean our solicitors will have as much time as possible to prepare any claim and ensure as much evidence is collected as possible.

What Is An Accident At A Hotel Or Resort?

There are many types of accident that could happen in a Majorca hotel. That doesn’t mean you’ll be entitled to claim in all circumstances though. That’s because, as mentioned earlier, somebody else has to have been negligent which caused the accident at the hotel.

That said, here are some of the more common hotel accidents which lead to personal injury claims:

  • Slip, trip and fall injuries
  • Food poisoning
  • Burns and scalds
  • Bed bug bites
  • Criminal assaults
  • Waterborne illnesses
  • Escalator and lift accidents
  • Gym and swimming pool accidents

We’ll cover each of these types of accidents throughout the course of the guide. Also, we’ll cover who might be liable. Finally, we’ll look at what you need to do should you be involved in an accident at a hotel in Majorca.

Who May Be Liable For My Hotel Accident?

If you suffer in a Mallorca hotel accident, there are a couple of ways in which you could claim compensation. Claims could be possible if hotel staff, management or contractors were liable for your injuries.

First of all, if you booked the holiday as part of a package holiday purchased in the UK, you could claim against your holiday provider. This is because they have a duty of care to provide services which are safe to use.

Alternatively, if you booked the hotel directly, you could bring a personal injury claim against the hotel or member of staff directly.  Our solicitors could help you claim for a hotel accident in this way, but the process might differ due to local laws and time limits. Please call for advice.

Examples Of Accidents At A Hotel In Mallorca You Could Claim For

Over the coming sections of this guide, we’re going to look at different types of accident at a hotel which could lead to a claim. Don’t worry if you don’t see your type of accident listed, we could still help because we’ve only listed the most common types of accident.

Slip, Trip And Fall Accidents At A Hotel In Majorca?

If you suffer an injury following an accident at a hotel in Majorca because you slipped or tripped, you could be entitled to make a claim. Some examples of negligence causing a slip, trip or fall include:

  • Wet floors caused by spillages that have not been cleared up promptly
  • Slipping on a floor that was being cleaned because no warning signs were being used
  • Tripping on a hard to see trip hazard because of poor lighting
  • Falling because cables were trailed across the corridors in the hotel

Resort And Hotel Waterborne Illness Claims

You might suffer from waterborne illnesses as well as food poisoning because of poor hygiene standards and maintenance. If you suspect you’ve become ill as a result of hotel negligence, seek medical treatment straight away.

Conditions like e-coli, norovirus or legionnaires’ disease could all result in a compensation claim.

Claims For Assaults And Criminal Injuries

If you’re injured as a result of an assault against you, a claim could be possible if the hotel could’ve taken steps to avoid the assault occurring.

This could include:

  • Preventing the assailant from being provided with more alcohol if they were obviously inebriated
  • Ensuring security staff were alert and placed in the correct areas of the hotel
  • Calling the police sooner if a hotel guest was causing alarm

If you believe the hotel could’ve prevented a crime happening which caused you to become injured, speak with an adviser about claiming today.

Bed Bug Bite Claims Against Majorca Hotels

In some cases, it’s possible to claim compensation if your holiday is affected by bed bugs. That’s because the hotel should take steps and maintain hygiene to help prevent them.

It’s possible to spot the signs of bed bugs by looking for red spots on your body, itchiness as well as blood or brown spots on the sheets and other bedding.

Although the symptoms of bed bugs are relatively minor, they can cause distress and also financial problems when you return home. That’s because, they can transfer from your hotel to your own home via your clothing. The only way to clear your home of bed bugs is by using a specialist. Therefore, you could claim the cost of this service in your claim.

Stairway, Life And Escalator Accidents

There are many types of accident that can happen while using stairways, lifts and escalators in hotels. In large hotel complexes, the use of lifts is essential to avoid climbing multiple flights of stairs.

You could be entitled to claim for an accident at hotel in Majorca caused by:

  • A faulty escalator that stops suddenly, or jerks violently, causing you to fall down the stairs
  • If a lift stops and the door isn’t level with the floor causing you to trip
  • The trauma of being stuck in a lift for any amount of time
  • Falling down a flight of stairs because the handrail was missing or damaged
  • If a lift stops violently causing you to fall over

All of these claims could be possible because a hotel owner has duty of care to maintain lifts and escalators properly. Therefore, if it can be shown they hadn’t and, as a result, you were injured, you could seek damages for your injuries.

Swimming Pool, Gym And Spa Accidents

Many hotel guests find time in the gym, spa or swimming pool relaxing and an enjoyable part of their holiday. Therefore, if you’re injured while using one of these facilities, you could claim compensation if the accident was caused by negligence. These claims could include accidents caused by:

  • Faulty gym equipment
  • Overly wet floors around swimming pools or changing rooms causing you to slip
  • Swimming pools that had not been cleaned properly or the chemical cleaner (chlorine usually), was too strongly dosed

It might also be possible to make a claim if you weren’t advised how to use a piece of gym equipment. The same could be true if you were injured while in a steam room or sauna where there were no instructions or where the safety cut out didn’t operate correctly. Remember to try and photograph the scene of the accident and to report it to hotel staff.

Burns By Defective Hotel Radiators And Showers  

When you suffer and burn or scald while in your hotel room, you could be entitled to compensation if the hotel had failed to maintain equipment properly. Towel rails, radiators and showers should all be controlled by a thermostat. If that has failed, causing water to become too hot and leading to an injury, then it might be possible to claim against the hotel.

Other Types Of Claims For Accidents At Hotels In Majorca

Here are some other claims following an accident at a hotel in Majorca which could lead to a claim:

  • Balcony falls
    There have been some high-profile cases where tourists have fallen from their hotel balcony and died in recent years. You could make a claim for any injury caused by a hotel balcony, even the less serious ones, if the railings were loose, missing or too low. Try to photograph or video the balcony as evidence to support your claim. Also, please call to speak with an adviser for free advice on this type of claim
  • Scalds or burns caused by food or drinks
    You might be entitled to claim if the food or drink you were given by the hotel scalded or burnt you. This could be if it was cooked in the wrong way or there was no warning of how hot it was. Also, you could claim if the waiting staff accidentally spilt food or drink on to you while it was being served
  • Accidents on hotel furniture
    Another type of claim that could be made is if you’re injured while using hotel furniture. This could include accidents in a hotel room, in the lobby or in the restaurant. If you suspect your injuries were caused because the furniture was defective, try to photograph the cause. This could include damage to the furniture, loose screws or sharp edges

I Had An Accident At A Hotel In Mallorca, What Should I Do?

In the unfortunate case that you suffer a Mallorca hotel injury, there are a number of steps we recommend. These include:

  • Take photographs of cause of the accident. It’s important to do this as soon as possible because once it’s been removed or repaired, proving what happened becomes more difficult
  • Visit a hospital or medical facility to have your injuries assessed. You should contact your holiday insurance company to check which services they cover
  • Ask witnesses for their details and a statement of what they saw.
  • Photograph any visible injuries
  • Report the accident to hotel staff and your holiday rep. This step is important because the accident report can be used as evidence of when the accident happened
  • See if there is any CCTV covering the area and try to obtain a copy of the footage

Finally, when you’re ready to claim for the hotel accident, give us a call. We’ll take a look at what happened, the evidence you have to support the claim and provide you with advice on your options.

What Could I Claim For A Hotel Accident In Mallorca?

When you make a claim for an accident at a hotel in Majorca, there are a quite a few different elements to a claim when it comes to calculating compensation. You solicitor will use different elements depending on how you were affected. The different parts of a claim include:

  • General Damages.
    This part of your claim covers pain and suffering caused by the injuries. Some examples of general damages are provided in the next section
  • Medical Costs
    Receiving treatment while on holiday abroad can become expensive. Therefore, you could include any costs within your claim
  • Travel Expenses
    Any travel-related costs could be claimed back as part of your claim. This could include travelling to a hospital or doctor as well as the cost of travelling home if you incur costs because you can’t travel on the date of your return ticket
  • Care Costs
    When you return home to the UK, if you need professional care to aid your recovery, you could include these costs in your claim
  • Loss of Earnings
    If your injuries mean you’re unable to return to work when you’re supposed to because you’re still recovering or need medical treatment. You could look to claim back lost income. Also, if you suffer long-term injuries, you could claim for future lost earnings too
  • Property Damage
    When an item of personal property is damaged in the accident in a Mallorca hotel, you could ask for the cost of replacing it or repairing it.

Try to keep hold of receipts, credit card statements or bank statements to use as evidence of any financial losses caused by your accident which would be compensated as part of the special damages you would be entitled to claim.

Accident At A Hotel In Mallorca Compensation Calculator

The personal injury claims table below shows how much compensation can be paid for specific injuries.

InjurySeverityCompensation RangeAdditional Notes
Food Poisoning£860 to £3,710Pain, cramps, diarrhoea that lasts for up to a few weeks.
Food Poisoning£3,710 to £8,950As above but could lead to bowel function alteration, hosptial admission for a few days. Symptoms usually last a few weeks with full recovery within a year.
ShoulderMinor£4,080 to £7,410Where soft tissue injuries occur that are recovered fully within 1-2 years.
PelvisModerate£24,950 to £36,770 A hip or pelvis injury that’s classed as significant and results in a minor permanent disability.
ArmsModerateup to £11,820The injuries in this range include simple fractures, elbow fractures as well as lacerations.
HandSerious£27,220 to £58,100The injuries in this range include those that cause 50% loss of function.
HandModerate£5,260 to £12,460The injuries in this range include penetrating wounds, crush injuries or deep lacerations.
LegsSevere£90,320 to £127,530The injuries in this range include those where leg isn't amputated but the outcome caused by the injuires is the same as if it had been.
FootModestup to £12,900The injuries in this range include simple metarsal fractures, ruptured ligaments and puncture wounds.
NeckModerate£23,460 to £36,120The injuries in this range include disclocations or fractures with severe symptoms and could lead to spinal fusion.
NeckMinor£4,080 to £7,410Soft tissue type injuries with full recovery between 1 and 2 years.
Back Moderate£26,050 to £36,390The injuries in this range include compression fractures and a traumatic spondylolisthesis leading to severe pain and probably requiring spinal fusion.
Back Minor£7,410 to £11,730Usually recovery occurs for this type of back injury, without surgery, within 2 to 5 years.

It’s worth bearing in mind that these figures are related to claims made in the UK against package holiday providers. If you claim against individuals or hotel management directly, the figures would be based on local legislation so may differ. As such, call us today to find out what level of compensation you may be awarded in a successful personal injury claim.

No Win No Fee Claims For Accidents At A Hotel In Mallorca

If you’re going to claim for a Majorca hotel injury, we’d recommend doing so on a No Win No Fee basis. That’s because it will remove a lot of the financial risk and stress involved with your claim.

If the solicitor agrees to take on your case, you’ll both sign a No Win No Fee agreement. Amongst other things, this will show:

  • There are no solicitor’s fees to pay unless you receive compensation
  • The level of ‘success fee’ payable should the case be won

The success fee is used to cover the solicitor’s work. It’s deducted from your compensation before it’s paid to you.

Could The Accident Claims UK Team Help Me?

Here at Accident Claims UK, we have a team of specialist advisers who are friendly and professional. They are more than happy to offer free advice about claiming compensation for an accident in Majorca. Also, they can assess your claim with no obligation to proceed.

Should you choose to go ahead with your claim, our solicitor’s have up to 3 decades of experience handling holiday accident claims. Any claim for Mallorca holiday compensation they take on will be on a No Win No Fee basis.

Our solicitors strive to ensure that you are compensated fairly and in full. They’ll provide regular updates. Furthermore, they’ll offer advice on your options should you receive a settlement figure.

Start Your Claim

We hope that you’re ready to ready to begin your claim following an accident at resort in Majorca. If so, here are they ways you can contact us:

  • Telephone: Call 0800 073 8801 and speak to an advisor today
  • Live Chat: Use this facility from any page of the site and be connected straight away
  • Email: Send details of your claim to
  • Online: Finally, if you’d like a call back when it’s convenient, please use our online claims form

Remember, all claims are entitled to a free, no obligation assessment from one of our specialists. If the claim is considered strong enough, we could connect you with one of our No Win No Fee solicitors to handle your claim.

Essential Links And Consular Assistance

Finally, now that you’ve read this guide, we’ve decided to provide some more links, guides and external resources below:

British Embassy Madrid,
Torre Espacio,
Paseo de la Castellana 259D,
28046 Madrid,
Tel: +34 917 146 301.
Opening Times: Monday to Friday 8.30am to 5.30pm.

EHIC Cards – Information, from the NHS about the European Health Insurance Card (EHIC).

Travel Advice For Spain – Guidance from the British Government regarding travelling to and within Spain.

Allergic Reaction Claims – This guide explains when you could claim for injuries or illnesses caused by food allergies.

Airport Accident Claims – A guide which explains the types of accident within an airport that could lead to a claim.

Swimming Pool Accident Claims – This guide explains when you could make a claim for a Spanish resort accident while using the swimming pool.

Article by BH (Brett)

Editor Honey