A Guide To TUI Flight Accident Claims – How To Claim Compensation For A Personal Injury on a TUI Flight?

By Jo Jeffries. Last Updated 30th June 2022. Welcome to our TUI flight accident claim guide. If you have been injured while on a TUI flight, due to the negligence of the airline staff you may be eligible to speak to TUI and claim compensation for your injuries. Below, we explain what a TUI plane incident could consist of, as well as explain what could be included if you have a successful TUI flight compensation claim, and answer the question of ‘How do I make a claim against TUI?’ We also explain how not all accidents could lead to a TUI flight claim, and how to check the eligibility for those looking to make a TUI accident claim.

TUI flight compensation claims explained

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TUI flight compensation claims

We can help you to make a TUI flight personal injury claim here at Accident Claims UK. We have many years of experience in launching successful personal injury claims. Read on to discover everything you need to know and you will find our contact details 0800 073 8801 quite handy should you require clarification or assistance with any aspect of making your claim.

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A Guide To TUI Flight Accident Claims

TUI, formerly known as Thompsons, is one of the biggest holiday package providers in the UK and around the world. From Spain to Mexico, they fly all over the world. While most people get on board a flight and have a stress-free journey, we must be aware that an accident could happen. If you have suffered an airline accident that was not your fault you may be able to make a claim for compensation.

You will find all of the information you need in this guide if you  have been injured on a TUI flight. We will take a look at some specific accidents, for example, suffering an overhead luggage bin injury or food poisoning. We will also look at the specifics regarding claiming too, for example, how long you have to claim and how much you may receive.

What Is A TUI Flight Accident?

So what actually constitutes an in-flight accident, injury, or illness? A lot of people assume that this only relates to plane crashes, but this is not true. From getting on the plane to getting off it; there could be many ways you can be injured. For example, you could be injured because of the flight attendant dropping a hot drink on you or because of an inflight trolley accident.

Time Limits For Making A Claim For An Injury On An Aeroplane

A lot of people do not realise that there is a personal injury claims time limit. This limit is typically three years. However, it can differ depending on the nature of your case. If you are claiming under the Montreal Convention, which will be explained later, you will only have two years. If you are claiming for an accident involving criminal activity, again, you will have a lesser time of two years. The best thing to do is get in touch as soon as possible to avoid disappointment.

When Can You Claim For An Accident On A Flight

If you are to make a personal injury claim against TUI, you need to understand whether you have a case. Do you have a good chance of getting compensation in the first place? No one wants to waste their time making a personal injury claim if the chances of it being successful are minimal. Generally you have to be able to answer yes to the following three questions if you want a chance of getting compensation…

  1. Did the accident occur through the airline’s error or negligence?
  2. Did you receive an injury or illness as a direct result of the incident?
  3. Did the incident happen within the time limit?

A flight accident claim is unlikely to be a success if you cannot answer yes to those questions. And one thing you can be sure of when using Accident Claims UK is that we will not waste your time. If your case is not strong, we will tell you. We don’t want to put you through any further stress. All of the solicitors that we can provide to you work on a No Win, No Fee basis, so you can be sure we definitely won’t take on your case merely to take your money. We want you to have a good chance of being rewarded damages.

What Rights Do I Have As An Airline Passenger?

There are a lot of different laws in place to protect you. We will discuss the Montreal Convention in the next segment. Aside from this, you are also protected by a law that was put into place in 1992 regarding package holidays. This law means that you can claim against the tour operator, rather than having to go directly to the supplier.

Personal Injury Claims And The Montreal Convention

The Montreal Convention was established to protect international travellers. If you were injured on a flight abroad, you could claim under this act. It covers international airspace, rather than domestic airspace. As mentioned, the time limit is two years. Moreover, under this act, you can also claim for the likes of lost luggage and travel disruptions.

Examples Of When You Could Claim Compensation

There are many different types of accident, injury, or illness a person could suffer and which they could claim compensation for. These can include;

We will go into more detail for each of these injuries in the subsequent sections. If you can’t see the injury you have sustained, please do not worry. You could still seek TUI holiday compensation please call us to discuss your case.

I Was Burned By A Hot Liquid Or Food On A TUI Flight, Can I Claim Compensation?

If you have been injured because of a hot tea burn or a hot coffee burn, you could make a claim, so long as the incident was not your fault but the fault of the airline. Such incidents range in severity, from minor burns to third-degree burns. It may also be possible to claim if the drink was served to you and it was way too hot for consumption.

I Am A Disabled Passenger And Was Injured, Can I Claim Compensation?

Disabled passengers could be injured if they are not secured in their airline seat by a member of the cabin crew if requested. Of course, you will need to provide information to the airline regarding such requirements beforehand. You could also be injured when embarking or disembarking the aeroplane if the crew do not take adequate care and attention. If this has happened, we could help you to make an aircraft accident compensation claim.

I Was Injured By A Service Trolley, Could I Make An Air Accident Claim?

Service carts weigh a ton, and could cause serious damage if not operated correctly. Trolley accidents could occur if the person using it has not put the brakes on properly or if they have not been careful when moving the trolley around the small compact space of an airplane. From crushed toes to elbow knocks, the injuries could often more severe than people expect.

I Tripped Over On A TUI Flight, Can I Make A Claim?

You could slip and fall in many different ways when on a plan, for example, this could be when using the stairs to get on or off the aircraft, or whilst on board the plane.The important factor is fault and before you can pursue a claim against TUI for an injury it must be proven that the injury you suffered while on board was due to their negligence. You certainly won’t be able to launch a case for compensation if you tripped because of your own fault. If you are unsure, simply give us a call and we can advise.

I Was Injured By Luggage Falling From An Overhead Locker, Can I Claim?

Have you been injured because of luggage falling from the overhead locker? If the overhead lockers have not been correctly secured by cabin crew during takeoff and landing, and they have come open and items have fell out causing injuries then an airline claim could possibly be pursued. What about during the flight itself? As you are free to move luggage around and it is up to you to be responsible for using the overhead locker, you won’t be able to claim if an accident has happened in this manner, unless there is a reason TUI could be held responsible, for example, the steward was being careless when removing luggage for another person from the overhead locker and you were hurt as a consequence.

I Was Injured During Turbulence, When Can I Claim?

There are procedures in place that need to be followed when an aircraft hits some turbulence. If these procedures are not followed, and you have been hurt as a consequence, you may be able to make a claim for compensation. Drinks and food should not be served during turbulence. Moreover, everyone should be in their seats. Failure to enforce these regulations could easily lead to an accident.

I Suffered Food Allergies On A Flight, Can I Claim?

People could experience food allergies from foods or beverages served on an aircraft if allergen information is not recorded appropriately. If this has happened, please call us to see if you can make a claim. A lot of people don’t realise that they can also claim for allergic reactions if the airline did not provide them with the correct allergen information regarding the food they were served, or if no allergen information was provided at all.

My Seat Caused Me Injuries, Am I Eligible To Claim?

Finally, you could possibly also make a TUI personal injury claim if you were injured because the cabin has not been maintained properly. These injuries tend to relate to broken chairs, for example, there could be a problem with the mechanism that moves the chair backwards or something could have snapped and you could have been cut with a sharp edge. The matter only gets worse if you have to spend the whole flight in this condition. Call us today to see if you can make an air travel accident claim for this.

Accident Personal Injury Claim Calculator

One thing you will definitely be interested in is how much compensation you are going to get. You may have even noticed a personal injury claims calculator online. The best thing to do is look at the average payouts for similar cases to yours. This will give you a good understanding. If you cannot find the injury you have sustained in the table below, just give us a call and we will advise you on the level of TUI flight compensation you may be awarded.

Type of InjurySeverity AmountInformation
Head Injury Minor brain or head injury to moderate brain damage. Up to £219,070 Brackets start at brain damage being minimal, good recovery will be made to concentration and memory effected, work life affected, intellectual deficit, a personality change, an effect on sight, speech and senses with a significant risk of epilepsy.
Neck Injury Minor to Moderate Up to £38,490Brackets starts at soft tissue damage with recovery in 3 months to accelerated and/or exacerbated a pre-existing condition, permanent nuisance symptoms, wrenching-type injury and disc lesion of the more severe type. The top end of this brackets includes included chronic conditions, usually involving referred symptoms to other parts of the anatomy.
Shoulder Injury Severe £19,200 to £48,030Significant disability leading to neck and arm pain.
Arm Injury Simple Fractures £6,610 to £19,200Simple fractures of the forearm.
Hand Injury Moderate to Serious£5,720 to £61,910Starting off at soft tissue damage, crush injury, laceration, deep wounds to significant impaired function, permanent disability, to reduced capacity, loss of grip, amputation of fingers and possibly palm.
Hip/Pelvis Injury Moderate £12,590 to £39,170Hip replacement, hip/pelvis surgery, to significant pelvis/hip permanent disability.
Leg Injury Less serious leg injuries to severe leg injuries. From £17,960 to £135,920Brackets start as simple leBrackets start as simple leg fractures, leg will be left with metal implant and/or defective gait, a limp, impaired mobility, sensory loss, discomfort, to imperfect union of fractures, muscle waste, serious compound fractures resulting in instability multiple fractures, effect on employment.g fractures, leg will be left with metal implant and/or defective gait, a limp, impaired mobility, sensory loss, discomfort, to imperfect union of fractures, muscle waste, serious compound fractures, multiple fractures, effect on employment.
Knee Injury Moderate Up to £26,190Brackets include twisting, bruising, continuous discomfort to dislocation, torn cartilage, mild future disability.
Ankle Injury Modest Injuries Up to £13,740Undisplaced fractures, twists, sprains, ligament injuries.
Foot Injury Modest to Serious Upto £39,200Simple metatarsal fractures, ruptured ligaments, puncture wounds to metatarsal fractures resulting in permanent, deformity, risk of fusion surgery to severe injury to a foot or heel.

Damages A Flight Accident Claim Can Compensate You For

Compensation is split into two parts. Firstly, you have general damages, which is designed to compensate you for your injuries and to aid you through the recovery process. Secondly, there are special damages, which are to compensate you for any out of pocket expenses you have incurred because of your injuries, such as prescription costs, counselling expenses, travel costs, loss of earnings, treatment expenses and childcare costs.

No Win No Fee TUI Flight Accident Claims

You could be shocked to discover the number of people in the United Kingdom that have been entitled to personal injury compensation, but they have never made a claim to begin with. More often than not, this is because they feel that the cost of hiring a personal injury solicitor is going to be too high, and so there is a big barrier in the way. While solicitors’ fees can sometimes be extortionate, this does not have to be the case, and in this section you will see how a No Win No Fee claims may suit you.

The first thing you need to recognise is the fact solicitors’ costs can vary dramatically. This is because everyone charges a different rate and this is dependent on numerous different factors, including the method of funding, the type of case, the complexity of the case, and the experience and knowledge of the solicitor.

What to consider

When considering hiring a solicitor, there are some questions you should ask so you have a thorough understanding of the potential costs entailed. These are as follows:

  • How much is the case likely to cost?
  • How are the costs worked out?
  • What is included in the fee I am being charged?
  • Are you happy to work to a no-win no-fee payment agreement?
  • How will the fees be paid if you lose the case?
  • Are there any extra services that I may need to pay for?

Why consider No Win No Fee

By asking these questions, you should get a thorough understanding of how payment works and how much you could end up paying. One of the most important points that is worth elaborating on is that of a No Win, No Fee service. This is when the solicitor agrees to work to a payment structure whereby you are only going to need to pay legal fees if they manage to secure compensation for you. There are many benefits associated with this, such as:

  • No huge upfront payment required
  • Financial risk is minimised dramatically
  • A better quality service is guaranteed
  • If your case is not strong enough, the solicitor will tell you

Here at Accident Claims UK, you will be pleased to know that lawyers that we can provide to you only operate on a No Win, No Fee basis.

How Our Flight Compensation Experts Can Help You

Accident Claims UK is a fantastic solution for anyone that has experienced a TUI flight injury and wants to know if making a claim could be possible. We know that making a personal injury claim can seem confusing and daunting, yet we aim to make it as straightforward as possible. You can focus on getting better whilst your solicitor makes sure you get the money you are entitled to. Read on to discover the top five reasons why we are a brilliant option for you…

  • Free Legal Helpline – It does not cost a penny to ring our free legal helpline. This is the best way to begin your claim. You will speak to one of our experienced and friendly experts who will answer all of your questions. They will give you a realistic answer regarding the strength of your case.
  • Experience – You will struggle to find another company boasting the level of experience we have. We have successfully helped thousands and thousands of personal injury victims. Therefore, you can be sure that your aviation compensation claim is certainly not one of the first we have handled.

More benefits of using our service

  • No Win, No Fee – Lawyers we provide to you only work on a No Win, No Fee basis. We will put you in touch with one of many specialist solicitors who will handle your case. You will not need any money to begin your claim and financial risk is minimised dramatically.
  • Great Reputation – We are proud to boast an exceptional reputation in the industry. If you read the reviews that have been left by our previous clients you will see that they have been more than satisfied.
  • Honest – Last but not least, one thing you can be certain of is an honest service. This is something a lot of people worry about when looking for the right firm to handle their case. However, we won’t waste your time here. If we do not believe your case is strong enough we will tell you.

Contact Us

As you can see from the table below, we make the claim process as easy as possible. All you need to do is give us a call to get started. You can reach us on 0800 073 8801. Alternatively, you can leave your contact information on our website and we will get back to you.

Contact our team by email, phone, or post. Our team will assess your claim.Once you are ready, we can then start your claim.

Related Holiday Accident Claims Guides

We hope that this guide has been helpful for anyone looking to make a TUI personal injury claim. However, if you need further information, these guides below may be of use to you.

Personal injury on holiday – Should you have encountered an incident that caused injury while abroad on holiday.

TUI Package Holiday Claims – Want to know more about TUI package claims? Read this guide.

FAQ on claiming after a TUI plane incident

Could I make a claim against TUI?

If you’ve been injured as a result of negligence on a flight, you may be able to seek compensation. However, if you’re unsure whether you’re eligible to claim, you can call our team. An advisor could assess your eligibility to make a claim for the harm you sustained.

Should a TUI plane incident occur, please call our team for more information on the steps you could take.

Could I get compensation after a TUI flight incident?

If you have suffered injuries in any kind of in-flight accident that was due to a breach of the duty of care of the airline, you could claim for the suffering, pain and loss of amenity caused by those injuries. This is known as general damages. Not only this, but within successful personal injury claims, you could receive damages for any expenses and losses caused by your injuries. In some cases, this could mean loss of earnings damages, for example. This is known as special damages.

Can I make a claim for a delayed or cancelled flight?

As per the Montreal Convention, the airline has a responsibility to take care of passengers affected by any cancellations or delays. For example, they should offer food and drink if your flight is delayed by more than 2 hours. However, if they fail to uphold their responsibility, you may be able to seek reimbursement. Call our team for more information.

I was injured in a TUI plane incident – does this mean I can automatically claim?

If you were to be injured if a TUI plane incident, you might be wondering about the steps you could take. You could seek medical attention for any potential injuries to ensure you receive the correct treatment. Additionally, you could gather evidence of the incident, such as pictures of your injuries or witness contact details.

However, not all accidents could result in claims being made. You would need to prove that someone else breached the duty of care they owed you and caused you to sustain harm as a result. To find out when a potential claim for a TUI accident could be justified, call our team. 

Can I make a TUI compensation claim?

As mentioned, there are only certain instances when personal injury claims are justified. You must be able to demonstrate that someone acted negligently. This means they owed you a duty of care and breached it. As a result, you will have experienced physical or psychological harm.

Thank you for reading our TUI flight accident claim guide. We hope you have found it useful.