Complaints Procedure

At Accident Claims, we are dedicated to providing clear, reliable legal guidance to help people pursue compensation for injuries or harm caused by others. Our aim is to deliver a service that combines professionalism, transparency and genuine care for our clients’ needs.

We always strive to maintain high standards in the service we provide. However, if you ever feel that our service or that of our partner solicitors has not met your expectations, we want to hear from you. Your feedback helps us resolve issues quickly and prevent them from recurring.

How To Make A Complaint

You can raise a complaint using any of the following methods:

  • In person
  • By telephone
  • By fax
  • By email: info@accidentclaims.co.uk
  • In writing: JF Law Limited, Europa House, 1 Conway Street, Birkenhead CH41 6RY

Complaints About A Solicitor

If your complaint relates to the service provided by one of our solicitors, please contact us directly first. Should you remain unhappy with the outcome, you have the right to refer the matter to the independent Legal Ombudsman.

Legal Ombudsman Contact Details:
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

For clients in Scotland, please contact the Scottish Legal Complaints Commission (SLCC):
Scottish Legal Complaints Commission, The Stamp Office, 10–14 Waterloo Place, Edinburgh EH1 3EG
Tel: 0131 201 2130
Fax: 0131 201 2131
Email: enquiries@scottishlegalcomplaints.org.uk

You can also make a complaint to the Solicitors Regulation Authority (SRA):
The Cube, 199 Wharfside Street, Birmingham B1 1RN
Tel: 0370 606 2555

Our Complaint Handling Process

We follow a clear and fair complaints procedure to ensure your concerns are addressed properly:

  • We will acknowledge your complaint within 5 working days and provide details of our complaints procedure.
  • Within 4 weeks, we will update you on the progress and aim to provide a final response or explain any delay.
  • Within 8 weeks, we will issue a final response or a full explanation if we have not yet concluded our investigation.

If you have any questions about this process, please visit our Customer Support page.

Our Commitment To You

We are always looking for ways to improve our service and your experience. You can learn more about how we protect your information and maintain transparency by reviewing our:

JF Law Limited is authorised and regulated by the Solicitors Regulation Authority (SRA). You can find our full regulatory details on our Regulatory Information page.