What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow a website to recognise your device, remember certain information and provide useful functionality.

Cookies can be temporary or persistent. Session cookies are usually deleted when you close your browser. Persistent cookies may remain on your device for a set period or until you delete them.

Cookies may be set directly by our website, known as first-party cookies, or by third-party services that support features on our website, known as third-party cookies.

How We Use Cookies

We may use cookies and similar technologies to:

  • Make sure the website works correctly
  • Keep the website secure and reliable
  • Remember cookie choices and site preferences
  • Improve website speed, usability and performance
  • Understand how visitors use our pages
  • Identify content, forms or features that may need improvement
  • Measure website traffic and visitor journeys in an aggregated way
  • Support enquiry forms, live chat, call tracking or callback functionality where available
  • Measure the effectiveness of marketing activity where appropriate
  • Help show relevant advertising where consent has been given

We do not use cookies to collect sensitive details about your legal enquiry unless you choose to provide that information directly through a form, telephone call, email, live chat or another communication method.

Types Of Cookies We May Use

The cookies used on our website may fall into the categories below.

Strictly Necessary Cookies

Strictly necessary cookies are required for the website to function. They may support core features such as page loading, security, form submission, fraud prevention, cookie preference management and accessibility.

These cookies cannot usually be switched off through our website because they are needed for the site to work. You may be able to block them through your browser settings, but parts of the website may not function properly.

Performance And Analytics Cookies

Performance and analytics cookies help us understand how visitors use our website. They may collect information such as which pages are visited, how long visitors spend on a page, which links are clicked, whether users encounter errors and how visitors arrive at the website.

This information helps us improve the structure, content, speed and usability of the website. Where possible, analytics information is used in an aggregated or anonymised way.

Functionality Cookies

Functionality cookies allow the website to remember choices you make and provide enhanced features. These cookies may support preferences, forms, live chat, call tracking, mobile display settings or other interactive features.

Marketing And Targeting Cookies

Marketing and targeting cookies may be used to understand how visitors interact with our website and to measure or improve the relevance of advertising campaigns.

These cookies may be set by us or by third-party advertising and analytics providers. They may help build a profile of browsing behaviour across websites. We will only use non-essential marketing or targeting cookies where appropriate consent has been obtained.

Cookies That May Be Used On Our Website

The cookies and technologies used on this website may change over time as our website, analytics, advertising, live chat and support tools are updated.

Examples of cookies or third-party technologies that may be used on or in connection with our website include:

  • Website cookies: these may support security, session management, form functionality, cookie consent and core website features
  • Google cookies: these may support analytics, advertising measurement, user preferences or other Google services
  • Live chat cookies: these may support live chat, visitor support or enquiry handling where live chat functionality is used
  • Crazy Egg cookies: these may help analyse visitor behaviour and improve website usability where this tool is active
  • Cloudfront or similar performance technologies: these may help deliver website content securely and efficiently
  • Advertising or retargeting cookies: these may help measure advertising campaigns or show relevant adverts where consent has been given
  • Call tracking or enquiry tracking technologies: these may help us understand which pages or campaigns lead to enquiries

Older cookie names that may have appeared in previous versions of this policy include __gads, is_returning, csrftoken, ULS, PREF, NID, HSID, APISID, SS, SID, SAPISID, SSID, __utma, __utmc, __utmz, __utmb, HumanClickKEY and HumanClickCHATKEY.

Some of these cookies may no longer be in active use, may have been replaced by newer technologies, or may only appear when specific third-party services are active on the website. We aim to keep this Cookie Policy under review so that it remains accurate and useful.

You can also head here to read our AI Instructions page.

Third-Party Cookies

Some cookies may be set by third-party services used on our website. These services may support analytics, advertising, live chat, website security, content delivery, call tracking, enquiry tracking or performance monitoring.

Third-party providers may process information according to their own privacy and cookie policies. We do not control third-party cookies in the same way that we control cookies set directly by our website.

Examples Of Third-Party Services

  • Google: may provide analytics, advertising, measurement and related services
  • Live chat providers: may support live chat functionality and visitor support
  • Mobile detection tools: may help identify mobile devices and improve mobile display
  • Crazy Egg: may support heatmap, behaviour and website usability analysis where active
  • Cloudfront or similar services: may support secure content delivery and website performance
  • Advertising platforms: may support advertising measurement, remarketing or retargeting where appropriate consent has been given

For general information about cookies and how they work, you can visit www.aboutcookies.org. This external link is provided for convenience, and we do not guarantee the accuracy, completeness or availability of external content.

Cookie Consent

Where required by law, we will ask for your consent before setting non-essential cookies, such as analytics, performance, marketing or targeting cookies.

You may be able to accept, reject or manage cookie categories through a cookie banner or preference tool on our website. Strictly necessary cookies may still be used because they are required for the website to operate correctly.

Continuing to browse a website is no longer treated as sufficient consent for non-essential cookies. Where consent is required, we will aim to provide a clear choice before those cookies are set.

If you change your mind, you can update your preferences through any cookie preference tool made available on the website, or you can clear cookies in your browser and choose again when you next visit.

Managing Cookies In Your Browser

Most browsers allow you to control cookies through their settings. Depending on your browser, you may be able to:

  • View cookies stored on your device
  • Delete existing cookies
  • Block all cookies
  • Block third-party cookies
  • Allow cookies from specific websites
  • Clear cookies when you close your browser
  • Receive alerts before cookies are stored

Blocking or deleting cookies may affect how this website and other websites work. Some features, pages, forms or tracking preferences may not function correctly without certain cookies.

You can find guidance on managing cookies in the following browsers:

Cookies And Personal Information

Some cookies and similar technologies may collect information that can be linked to a device, browser or online identifier. Where this information can identify you directly or indirectly, it may be treated as personal information under UK data protection law.

Information you submit directly through our website, including contact forms, enquiry forms, callback requests or live chat, is handled separately from cookie data and will be managed in accordance with our privacy practices.

Changes To This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, the services available on our website, third-party tools, legal requirements or our internal procedures.

When we update this page, we will change the “Last updated” date at the top of this Cookie Policy.

Useful Links

You may also find the following pages useful: