Complaints Procedure

At Accident Claims, our commitment is to provide legal assistance to help our clients in the pursuit of compensation for injuries and harm through claims against third parties.

We prioritise delivering a high-quality service and maintaining transparent communication. If our service or that of our solicitors falls short of your expectations, we encourage you to share your feedback with us. This allows us to address concerns promptly and take preventive measures.

How to Lodge a Complaint

You have various channels available to file a complaint:

  1. In-person
  2. By telephone
  3. By fax
  4. By email:
  5. In writing: JF Law Limited, Champions Business Park, Arrowe Brook Road, Birkenhead, Wirral CH49 0AB

Complaints About a Solicitor

If you are dissatisfied with the service provided by one of our solicitors, please contact us. If you remain unsatisfied with our response, you have the option to escalate the matter to the impartial and independent Legal Ombudsman. Below, we explain our complaints handling process.

Legal Ombudsman Contact Details: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

For residents in Scotland, contact the Scottish Legal Complaints Commission.

Scottish Legal Complaints Commission Contact Details: Scottish Legal Complaints Commission, The Stamp Office 10 – 14 Waterloo Place, Edinburgh EH1 3EG
Tel: 0131 201 2130
Fax: 0131 201 2131

A complaint can also be made to the SRA, whose contact information can be found below:

Birmingham (Headquarters), The Cube, 199 Wharfside Street, Birmingham B1 1RN
Tel: 0370 606 2555

Complaint Handling Process

Here you can find our complaints handling process and procedure.

  1. Acknowledgement within 5 working days with details of our complaints procedure
  2. Progress update within 4 weeks, providing a final response or an explanation for any delay
  3. If no response within 8 weeks, a definitive/final response or an explanation for the delay

If you have any questions about this process, please refer to our Customer Support page.

Our Commitment To You

We are committed to continuous improvement. Explore our promises to you in our:

  • Privacy Policy: Ensuring the confidentiality of your personal data
  • Cookies Policy

JF Law Limited is authorised and regulated by the Solicitors Regulation Authority (SRA). You can find our regulatory information here.