Hilton Hotel Accident Claims Guide – How To Claim Compensation For A Personal Injury Claim Against Hilton Hotels?

Hilton Hotels accident claims adviceWithin this free online guide to making a compensation claim against Hilton Hotels, our aim is to educate you about many of the reasons that claims for compensation come about, and why in similar circumstances to the examples given, you could be in a position to claim against Hilton Hotels. We start this guide by looking at what a hotel accident is, and how if you suffer a hotel injury you could be eligible to claim for it.

Once you finish reading this guide, you may need additional information in order to understand your own claim better. In this case, you can call our claims team on 0800 073 8801. They will give you the answers you need, and they will also explain how we can provide you with a personal injury lawyer who will process your personal injury claim for you.

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A Guide To Claims Against Hilton Hotels For Accidents Or Injuries

If you have suffered an injury at a Hilton Hotel in an accident that wasn’t your fault, as long as you are within the personal injury claims time limit, this online guide should be of use to you. We aim to provide you will all of the facts you need to understand how your own claim will proceed. We start this guide by looking at what a hotel accident is, and how if you suffer a hotel injury you could be eligible to claim for it.

The next part of this inline guide covers some of the more common reasons that people make claims against a hotel. This includes slips, trips and falls, which are a frequently seen kind of accident that people claim for. We look at bed bugs and other insect infestations, and how a claim could be possible if you are harmed by them. We go over how people can be burned or scalded in a hotel, and why this could result in a claim, as well as accidents caused by lifts, escalators or stairs. Additionally, we cover medical conditions that can be caused by food or drink, such as allergic reactions or food poisoning.

In the last section of this guide, we move on to discuss some of the legal and financial aspects of the claims process itself. We take a look at the concept of eligibility, and why you could be able to make a claim. We also provide some steps you can follow to prepare for making your claim. You can look your injury up in the table we have provided and find out the compensation range that could be available as well. There is also a list of some of the commonly awarded kinds of damages that claimants receive. Finally, we introduce our service, which can connect you with a lawyer who will process your claim under a No Win No Fee agreement. This means you don’t pay any legal fees until your claim has been a success.

If you would like to know more about our services, and how this kind of fee agreement works, please reach out to a member of our claims team. One of our claim advisers will provide you with the help and advice you need to begin moving your claim forward. You can reach them on the phone number at the bottom of the page.

What Is An Accident At A Hotel?

In this section, we look at what a Hilton hotel accident actually is, and why the company could be responsible for paying you compensation if you are injured in one. Every company in the UK, including Hilton Hotels & Resorts, has a duty of care to the general public, and also their employees, which is to keep them free from harm at all times.

This duty of care is enforced by multiple levels of legislation. This includes the Occupiers Liability Act 1957, and all of the health and safety regulations stipulated by the Health and Safety Executive (HSE) that relate to the sector the business operates in. So, in the case of Hilton Hotels & Resorts, this would be both the hospitality sector, and also the food and beverage sector if the hotel has incorporated eateries within its walls.

When the company fails to fulfil this duty of care, it could result in a person being injured in an accident that was not their fault. And in this case, if it can be proven that the company was to blame for the accident, a compensation claim could be possible.

However, there is a potential grey area when the victim also contributes partially to the accident that they are injured in. What happens in this situation is the defendant (Hilton Hotels & Resorts in this case), will negotiate to reduce their level of liability for the accident. For example, they may agree to 80% liability. Now, if the claimant is successful and wins their claim, then the compensation they are awarded will be calculated at this lowered percentage. They would only receive, in this example, 80% of the maximum amount of compensation available.

We fully understand how the concept of liability and duty of care can seem complex at first. However, our claims team is available to talk you through the new claims process, and to help discover who could be liable to pay you compensation.

Slip, Trip And Fall Claims Against Hotels

A slip, trip or a fall is a very common kind of accident in the UK. There are many hazards in a hotel that could result in this kind of accidents. Some of these hazards could be:

  • Water spilt on the floor around the pool area causing a slip accident
  • Damaged floor coverings such as a frayed carpet causing a trip accident
  • A faulty safety railing in a stairwell causing a fall accident

These are just some of the ways that slips, trips and falls can happen in a hotel. However you were harmed in such an accident, as long as the hotel or another third party was to blame, then we could be able to help you to make a claim.

Bed Bug Bite Claims Against Hotels

Bed bugs in UK hotels are very rare. An infestation of bed bugs at a hotel can be a lot more serious than people realise. Most people think of bed bugs as little more than an annoyance, causing itchy skins and a rash. However, the truth is much more alarming. Many people are allergic to bed bug bites. Others can come down with an infection caused by the bites known as cellulitis.

If you become ill due to being subjected to a bed bug infestation whilst staying at a hotel, then you may have a valid hotel negligence case against the hotel operator. To find out whether you can make a claim or not, please speak to a member of our claims team today.

Burn Injury Claims Against Hotels

We have already explained how every hotel in the UK has to comply with all health and safety requirements that are applicable. There is a similar requirement for the hotel operator to ensure that fire regulations are maintained. There are very strict requirements related to publicly accessibly buildings with regard to the number of fire exits, the kind of safety equipment that must be made available, running regular fire drills, etc.

If a fire breaks out at a hotel and a member of the public, a visitor or a member of staff suffers an injury in the hotel due to the fire, if it can be proven that the hotel had not fulfilled its fire safety obligations, it could be possible for any injured parties to make hotel injury claims. One of our claim advisers can explain in more detail if required.

Lift And Stair Accident Claims Against Hotels

Stairs, lifts and escalators in a hotel, all present some unique hotel hazards, that could cause an injury through hotel negligence if not mitigated effectively. As examples of this:

  • A poorly maintained elevator injuries a hotel resident, due to the door shutting too quickly and trapping a limb
  • Lighting has not been maintained in a stairwell, meaning the steps are not lighted sufficiently to be safe to navigate, and this causes a resident to fall down the stairs
  • A resident’s bag strap gets caught on a damaged escalator handrail, and traps the resident’s fingers when they try to free their bag strap

In each of these cases, a third party was responsible for the accident. However, in some cases, the accident may not be the responsibility of the hotel. Consider the first example for a moment. Some hotels do not maintain their own lifts and escalators, and they use a third-party contractor. So, in the case of a lift that is maintained by a third party injuring a person because it has been poorly maintained, it would be the third party, not the hotel that a claim is made against.

If you are unsure who would be liable in your own case, please speak to our claims team. Explain your situation to them, and they will tell you who you need to claim against.

Food Poisoning Or Allergy Claims Against Hotels

Not all hazards at a hotel result in a traumatic accident. Some are less easily identified and avoided. For example, a restaurant, café, or breakfast buffet table could be contaminated with bacteria and germs which could make you ill. This would result in a medical condition such as food poisoning. If it can be proven that the eatery was responsible for the contamination, the victim could be able to claim compensation for the illness.

We also need to include allergic reactions in this section. People who suffer from, for example, a nut allergy, have to take care of what they eat. This means that the diner will often question service staff closely about the allergen content of foods and dishes. If the customer is given the wrong information, being told that there is no nut content in a dish, and then subsequently they suffer an allergic reaction, then they could be in a position to make a claim.

Check You Are Eligible To Claim For Your Hotel Accident

In order for a personal injury solicitor to assist claimants with personal injury claims, the claimant needs to be eligible to make a claim in the first place. When it comes to hotel claims, there are four distinct groups of people that could be eligible to make a claim if they are injured due to the actions of the hotel operator, or one of its representatives or staff. These are:

  • Guests who are staying at the hotel
  • Members of the public visiting the hotel for pleasure/social reasons. For example, meeting a hotel guest for dinner in the hotel restaurant
  • Members of the public who are visiting the hotel due to work. For example, people attending a conference or convention at the hotel, or people making deliveries to the hotel
  • All people that are employed by the hotel. This includes full-time staff, part-time staff and independent contractors

If you fit into one of these four groups of people, and you are injured by the action of the hotel or one of its representatives, then you could be eligible to make a claim. To find out for sure, please talk to one of our claim advisers.

Steps To Take If Injured At A Hotel In The UK

Part of the process of making Hilton hotel complaints that could result in you receiving compensation, is being able to prove that the hotel is liable, and that you are eligible to make a claim. These simple steps below will assist with this:

  1. Follow the hotel’s procedure for reporting an accident
  2. Take photographs of the cause of the accident if you can
  3. Gather the contact details of any witnesses to the accident
  4. Allow the hotel’s certified first aider to provide first aid treatment
  5. Visit a hospital to have your injuries examined and treated
  6. Begin keeping documented evidence of financial losses caused by your injuries

Each of these steps will help towards streamlining your claim, and ensuring it is successful. Our claims team can tell you more about the kinds of evidence that would be effective in your own case.

Calculating Compensation Claims Against Hilton Hotels

You can look up your injury in the table below, to find out how much compensation you could be able to claim.

InjurySeverityPaymentNotes
Injured handMinor to moderateUp to £12,460Every injury in this category, including injuries that exacerbate an existing medical condition, will heal fully within 6 months. So, this would be fairly minor fractures and other musculoskeletal conditions. It would also be flesh injuries such as burns, punctures, cuts and lacerations.
Moderate to serious£12,460 to £79,360Every injury in this category would take more than 6 months to heal, and could result in the victim suffering some form of permanent impairment. We would include all injuries that fall short of an actual amputation. Serious damage to tendons, muscles, joints and ligaments, as well as compound and complex fractures. Existing medical conditions that have made worse could also fit into the category.
Amputation££132,040 to £189,110Such as the loss of a single hand, or the loss of both hands.
Injured wristMinor to severeUp to £56,180All injuries that would range upwards from lacerations, punctures, cuts and burns, through sprains, strains and dislocations, through all kinds of fractures, to paralysis of the wrist.
Injured fingerMinor to severeUp to £85,170All injuries that would range upwards from lacerations, punctures, cuts and burns, through sprains, strains and dislocations, through all kinds of fractures, to loss of one or more fingers which could include both the forefinger and the index finger.
Injured thumbMinor to severeUp to £51,460All injuries that would range upwards from lacerations, punctures, cuts and burns, through sprains, strains and dislocations, through all kinds of fractures, to loss of one or both of the thumbs.
Injured toeModerate to severeUp to £52,620All injuries that would range upwards from lacerations, punctures, cuts and burns, through sprains, strains and dislocations, through all kinds of fractures, to loss of one or more toes.
Injured ankleMinor to very severeUp to £65,420All injuries that would range upwards from lacerations, punctures, cuts and burns, through sprains, strains and dislocations, through all kinds of fractures, to paralysis of the ankle.
Injured footMinor to moderateUp to £23,460Every injury in this category, including injuries that exacerbate an existing medical condition, will heal fully within 6 months. So, this would be fairly minor fractures and other musculoskeletal conditions. It would also be flesh injuries such as burns, punctures, cuts and lacerations.
Moderate to very severe£23,460 to £102,890Every injury in this category would take more than 6 months to heal, and could result in the victim suffering some form of permanent impairment. We would include all injuries that fall short of an actual amputation. Serious damage to tendons, muscles, joints and ligaments, as well as compound and complex fractures. Existing medical conditions that have made worse could also fit into the category.
Amputation£78,800 to £189,110Such as the loss of a single foot or loss of both feet.

You could also try using a personal injury claims calculator, or you can contact our claims team to have your claim valued by a solicitor.

Examples Of Special Damages Claims Against A Hotel

When your claim is successful and you receive a hotel negligence settlement, it will potentially comprise of a number of different types of damages, such as:

  • Special damages (to compensate you for financial and other losses):
    • The cost of travel tickets and fares –for both travel to get treatment, and also for any travel you have to do to deal with the claim
    • The cost of care –the cost of having to hire in a nurse to help care for you at home
    • Private medical fees – for medical treatment and you had to pay a private healthcare provider for
    • Loss of current income – if you took time away from work for your injuries heal, and you lost out on your salary or wages, in full or in part
    • Lowered prospects in the future – if you will be left with a disability that will affect your ability to work, harming your future earning potential
  • General damages (to compensate you for pain and suffering):
    • Suffering and physical pain – during the accident and during painful emergency treatment
    • Trauma and shock – during the accident and during painful emergency treatment
    • Psychologic harm – for problems such as anxiety, depression and post-traumatic stress disorder or fresh phobias
    • Painful recuperation – if you have to go through painful treatment over the long-term
    • Long-term or permanent disabilities – if your injuries will never completely heal, resulting in a disability or impairment

Talk to our claims team today if you would like to find out the kinds of damages that could be claimed for in your own case.

No Win No Fee Accident Claims Against Hilton Hotels

Our core service offering revolves around providing you with the legal help you need to make your claim. We facilitate this by arranging for a No Win No Fee lawyer to handle your claim. You don’t pay anything to have your claim taken on, or while it is being processed. If you don’t receive any compensation, you still don’t pay. Our solicitor will collect their pre-agreed fee automatically when they do receive a compensation payment for you.

Why Make Your Claim Against Hilton Hotels With Us?

Getting a claim underway with us is very easy to do, as we have come up with a simple three-stage process to do this:

  1. Speak to our claims team on the number below, they will answer your initial questions.
  2. Go over your claim with one of our claim advisers to have it evaluated.
  3. Move on to have one of our solicitors process the claim for you.

You are always able to call us at any time to get an update on what has been happening with your claim.

Start Your Claim Against Hilton Hotels Today

Have you been injured in an accident that wasn’t your fault at a Hilton hotel? Do you think that as a result of this accident, you could have just caused to claim for hotel injury compensation? If so, you can contact our claims team on 0800 073 8801. They will be able to help you further, answer any questions you have, and explain how we can get your claim started right away.

Essential References

You might like to visit these external pages for some more information:

Heath And Safety In The Hospitality Sector

Fires Safety In Hotels

Allergen Rules and Regulations

These other guides could also help you:

Claiming For A Hotel Accident

Holiday Accident Claims

How To Claim For A Slip, Trip Or Fall Accident

Article by MW (Mac)

Editor Honey