By Ruth Dolan. Last Updated 12th February 2021. Welcome to our guide to supermarket accident claims. We intend to disclose how you could make supermarket accident compensation claims (also known as supermarket injury claims) if you’re entitled to.
Supermarkets are usually large, busy places and the potential for accidents to occur can therefore be prevalent and so safety measures should be in place to reflect this. Unfortunately though, even with the best procedures being put in action, accidents can still occur. If you have sustained a supermarket injury due to an accident that wasn’t your fault, then you may want to claim supermarket accident compensation.
If you are an employee or a visitor to the supermarket, you have an equal right to make supermarket compensation claims, although an employee may look into making an accident at work claim rather than a personal injury claim.
To have the best chance of making a successful claim for an injury in a supermarket, it is advisable to seek legal help and representation. Accident Claims UK specialise in compensation claims and work on a No Win No Fee basis. Our sole objective is to get you the maximum amount of compensation that you deserve for the pain and suffering that you have endured as a result of your injury.
Select a Section
- A Guide to supermarket accidents and injuries
- Common types of accidents and injuries in a supermarket
- Supermarket liabilities and responsibilities
- Why should I make a compensation claim against a supermarket?
- What can I claim for if I have had an injury or accident in a supermarket?
- What steps should you take if you need to make a claim against a supermarket?
- How to make a compensation claim against a supermarket
- Supermarket accident or injury compensation claims calculator
- No Win No Fee claims for an accident or injury in a supermarket
- Why make your claim with Accident Claims UK?
- Talk to us today
- Useful Links
Health and Safety standards within our UK supermarkets have dropped quite dramatically over recent years with the introduction of zero-hour contracts being partly to blame as the supermarkets are often understaffed as a result. This in turn has led to an increase in accidents involving staff and customers alike, causing them to sustain an injury which gives rise to personal injury in a shop compensation claims becoming more and more common.
In order for your claim to be successful, the supermarket’s liability for your injury needs to be proven. We help our clients to gather the correct information required to do just that. If it is not always obvious, we can use our expertise, legal knowledge, and many years of experience, to delve a little deeper in order to obtain that crucial piece of information that can fully support your claim.
This guide has been created to give you an understanding of how the claiming process works and what is involved. Hopefully, it will answer some of your questions, but for a more in-depth view of your personal injury claim, call us at Accident Claims UK for further free help and advice.
There are many possible accidents that could occur in a supermarket but some appear to be more common than others. Both staff and customers or visitors to the supermarket are at risk of having an accident, although only staff and visiting maintenance contractors will be subjected to possible accidents that may occur in the stock areas of the supermarket.
The most common accidents to occur are:
- Slip, trip and fall accidents – These are often due to floors being left wet after cleaning, or spillages insufficiently cleared up. Warning signs should be put in place whilst the floor is still wet. Obstructions in walkways and in the stock room are the main cause for someone to trip and fall.
- Falling stock – These can occur on the shop floor but are more common in the stock room. Shelves should be stacked with care to decrease the likelihood of items falling.
- Collapsed shelving – Shelves should be checked and maintained regularly.
- Cuts and grazes from poorly maintained shelving.
- Lifting and handling accidents – Staff are probably more at risk of a back injury at work if they have not received proper lifting and handling training.
- Food Poisoning – Many supermarkets have an in-store café and should have their own separate set of health and safety policies and procedures that are appropriate for cooking and serving food and drink.
- Stair, escalator and lift accidents.
Unfortunately, with an accident, often comes an injury. Some injuries are more common than others and include injuries such as:
- Mild to severe bruising.
- Cuts, lacerations and grazes.
- Fractured or broken bones.
- Back, neck and spinal cord injuries.
- Muscle injuries.
- Food poisoning.
- Burns or scalds (predominantly in the café kitchen).
Many of these accidents and injuries could have been prevented if the supermarket had sufficient health and safety policies in place that were being followed correctly, and adequate training was given to staff.
Looking at the graph from a number of years ago below, it is plain to see that among the most common accidents leading to injuries in a supermarket are slips and falls. In 2020, HSE statistics show that the amount of non-fatal workplace accidents caused by slips, trips and falls on the same level remains at 29%. In a supermarket, the shop floor is both a work environment and a place for members of the public. Consequently, these statistics could be relevant to you as a supermarket shopper, even if you’re not an employee.
If you have been injured in a supermarket and want to find out more about supermarket accident compensation claims, please read on further through the guide for more information.
Under the legislation of the Occupiers’ Liability Act 1957, supermarkets, like any other type of shop, have a duty of care and legal responsibility to ensure that their premises are a safe environment for anyone who wishes to visit or use their premises for the correct permitted purpose.
Supermarkets also have a duty of care to their staff as written in the Health and Safety at Work etc. Act 1974, to provide a safe working environment and prevent them from coming to any harm. Supermarket employers need to ensure that all of their staff are adequately trained in the health and safety aspects of their job and environment such as lifting and handling techniques, procedures to deal with spillages, and so on.
Failure to comply with Health and Safety legislation could leave the supermarket open to being sued for compensation if someone was to suffer an injury due to negligence and breach of their duty of care.
In order to put health and safety procedures into place, supermarkets should firstly carry out risk assessments to identify any potential problems that could result in someone sustaining an injury, and therefore be able to rectify any hazards before an accident can occur.
The more commonly occurring accidents that are preventable are:
- Floors being left wet – wet floors often are due to cleaning, poorly cleared up spillages, weather conditions and leaks.
- Falling stock – Training should be given to ensure the correct stacking of shelves.
- Walkway obstructions – Walkways should be kept clear to prevent trip hazards.
Common staff accidents that could be prevented also include:
- Muscle damage – Correct lifting and handling techniques training should be provided.
- Poorly maintained equipment or machinery – These may be roll cages or lifting hoists or trucks. Regular checks and maintenance are paramount here.
- Poorly stacked stock causing them to fall – This could be in the stock room or the delivery vehicle.
Supermarkets are very busy places and it is so important that they are proactive in carrying out their health and safety procedures to prevent harm from coming to their staff or members of the public.
If they fail to stop a member of their staff or the public from being injured due to an accident that was preventable, then they can be found to be liable. However, their negligence that has resulted in the accident causing injury needs to be proven by showing that they were to blame. Without proof of their negligence, a compensation claim made against them may be unsuccessful. Also, as a defence, the supermarket may accuse the claimant of contributory negligence.
Supermarkets have a legal obligation and duty of care to make sure that their premises are a safe environment for not just their staff, but for any member of the public that may be visiting their store for the permitted purposes. They have to be compliant with UK law and health and safety regulations and legislation. Failure to comply constitutes negligence which could then directly lead to someone being hurt.
If you have been injured whilst in a supermarket, you shouldn’t have to suffer in silence but instead, speak out and make a claim for compensation and get justice for the pain and suffering you have endured.
When making a claim against a supermarket, you need to look at, not just your injury, but, what effect it has had on your life and the financial impact it has had. Although every claim is different and is unique, in most cases they will be similar in relation to the things you can and should include in your claim. Generally, these are:
- General Damages – These refer to the injury, the pain and suffering you have endured and any psychological damage you may have suffered as a result of your accident in a supermarket. They also will cover any physical or psychological damage that may be long lasting.
- Special Damages – These cover the financial impact the injury may have caused such as loss of earnings or future potential earnings. If your injury is severe and you have had to give up work, this will also be taken into account under special damages.
- Medical Expenses – Any medical costs that you have incurred as a direct result of your injury in a supermarket, should be included here. So costs such as prescription fees or counselling fees for example will be included.
- Travel Expenses – Any extra costs for travel that are due to your accident, such as travelling to hospital appointments etc, should be included in your claim.
By using an experienced personal injury claims firm such as ours, you can be sure that anything that could be included in your supermarket accident compensation claim will be, as we intend to get you the maximum compensation award amount that we possibly can.
There are various steps you should try to take in order to gather evidence that will support your supermarket accident compensation claims and therefore will increase your chances of being successful. These simple steps are:
- Report the accident – Make sure to report the accident and your injury to the supermarket so that it is recorded in their accident book which they are legally required to do, and ask for a copy. Reporting an accident in a shop is proof that the accident and injury did occur in their supermarket.
- Witnesses – If anyone witnessed your accident, try to get their contact details so that a witness statement can be obtained. Witness statements are great for strengthening your case.
- Photos – Take photos of the area where the accident occurred and of the reason behind the accident is possible. Also, take photos of your injury as visual proof of the pain and suffering you have experienced.
- Medical Report – For your own well-being, have your injuries looked at by a medical professional to get a diagnosis and receive appropriate treatment. Your injury will be recorded in your medical record which again will serve as evidence of the injury you have sustained.
- Write it down – Before you have a chance to forget anything, write down exactly what happened leading up to the accident, when the accident actually occurred and the aftermath.
If you have slipped in a supermarket, tripped and fallen, had stock fall onto you or had any other type of accident that has caused you to be injured whilst in a supermarket, then you may want to start a supermarket injury claim. However, if you have never had any experience in claiming against a supermarket, then you may want to seek legal advice and help with making your claim.
When you call us at Accident Claims UK, we will offer you a free, no-obligation consultation session where you are able to ask as many questions as you need to in relation to your case. We will also ask you some questions and for any information you have gathered so that we can assess whether you have a legitimate case for claiming compensation. Once we are satisfied that you are indeed eligible to make a claim, and with your permission, we can then begin to work on your claim on your behalf to build a strong case.
If necessary, we may offer you a free local medical to document your injuries if you haven’t already done so.
Our specialist personal injury claims solicitors work on a No Win No Fee agreement which is explained further later in the guide.
You may ask ‘How much compensation for fall in a supermarket?’ or ‘How much compensation for slipping on a wet floor?’ These are answers we cannot give at this stage. Every accident and the effects of the accident are different and have many variables that can affect the overall total compensation amount awarded. At most, only a rough estimate might be given as a guide but the actual amount given in the end could be very different to that amount that was estimated.
To try to give you some idea of what may be possible, we have included a table that shows average amounts that have been awarded for various injuries in the past.
|Reason for Compensation||Average Awarded Amount||Comments|
|Minor Head Injury||£2,070 to £11,980||Damage to the head that is short term, full recovery expected.|
|Moderate Head Injury||£40,410 to £205,580||Damage to the brain that is long term resulting in some memory loss, motor function skills lost and change in personality.|
|Severe Head Injury||£205,580 to £379,100||Permanent severe brain damage where the victim is left unresponsive.|
|Minor Back Injury||Up to £11,730||Soft tissue and / or disk damage but full recovery within 5 years expected.|
|Moderate Back Injury||£26,050 to £36,390||Disability caused by damage to the disk, spinal cord and vertebrae with ongoing pain.|
|Severe Back Injury||£36,390 to £151,070||Severe permanent damage to the spinal cord, disks, vertebrae and soft tissue that causes possible paralysis and certain disability with ongoing chronic pain.|
|Minor Neck Injury||Up to £7,410||Damage to the muscle and soft tissue in the neck with some pain and discomfort, but full recovery within 2 years expected.|
|Moderate Neck Injury||£12,900 to £23,460||Ongoing pain with limited movement due to muscle, disk and tissue damage.|
|Severe Neck Injury||£42,680 to £122,860||Severe permanent damage to the muscles, cervical disks and soft tissue in the neck, and possible fracture. Causes chronic ongoing pain, loss of function, disability and possible paralysis.|
|Shoulder Injury: Minor to Severe||Up to £45,070||Painful soft tissue damage with a full recovery expected, to damage to the brachial plexus and possible breaks or fractures that result in chronic pain and a permanent disability.|
|Arm Injury: Minor to Severe||£6,190 to £281,520||Small fractures that mend reasonably quickly, to severe damage to the arm leading to the possible amputation of one or both arms.|
|Leg Injury: Minor to Severe||Up to £264,650||Small fractures that mend reasonably quickly, to severe damage to the leg leading to the possible amputation of one or both legs.|
|Knee Injury: Minor to Severe||Up to £90,290||Minor bruising sprains or strains on the knee, to permanent loss of function of one or both knees.|
|Ankle Injury: Minor to Severe||Up to £65,420||Small sprains to fractured or broken bones, ligament tears and damage, to loss of function of one or both ankles.|
Again, we must stress that these are just average amounts and your individual case may result in a much greater or lesser amount. Contact us at Accident Claims UK for more help and guidance.
By adopting a No Win No Fee policy, or Conditional Fee Agreement as it is also known, we are able to offer those who are less financially able, the chance to make supermarket accident compensation claims for the pain and suffering they have or are still experiencing due to an accident that wasn’t their fault.
No Win No Fee means, as it suggests, that if we are unsuccessful and do not win your case for you, then you are not required to pay us a penny, no win, means no legal fees for you to pay. If we are successful though, we will require some payment of our legal fees but this we take as a small percentage of your awarded amount and so you do not need to make any upfront payments or any payments during the claiming process.
With No Win No Fee, there is no financial loss or gamble whatsoever, but only the chance to gain.
Accident Claims UK has been dealing with compensation claims for a number of years and has built up a fantastic track record of successful personal injury claims. They have a lot of experience and expertise in the field.
Our solicitors will work tirelessly to build you a successful case and make sure that they have as much information and evidence as they can that will support your claim. With their legal knowledge and experience, they know exactly what needs to be included in your claim to ensure you have a good chance of being awarded the maximum amount possible.
Our team works as quickly and as efficiently as possible, keeping you informed every step of the way. We understand that you are going through a tough time and want to get you the compensation you deserve as quickly as we can. We are honest, straightforward, reliable and hardworking and we won’t let you down.
If you would like Accident Claims UK to represent you when making a supermarket accident compensation claim, or would simply just like some help and advice, call us on Freephone 0800 073 8801. A member of our team will gladly help you as best as they can.
This leads to the HSE (Health and Safety Executive) site regarding Health and Safety in the retail sector.
This is for the HSE site and gives information on what to do if you have a slip, trip or fall as an employee or member of the public.
Were you left with physical scars after your accident? Find out how you could claim.
If you were injured in a shop rather than a supermarket, you could still claim. Read our guide to see how.
Our guide to accidents in a public place may make for informative further reading for you.
Supermarket Injury Claims FAQs
What to do if you fall in a supermarket?
If you fall in a supermarket, you should tell an employee. Be sure that your accident is logged in the logbook and that you agree with anything they note. You could also consider making a personal injury claim if the accident wasn’t your fault.
How do I get money from an accident claim?
Compensation is given for physical and mental suffering you’ve endured as well as financial losses. The money is given after a successful case, which means you must provide, at the very least, medical evidence.
Is a store liable for a customer injury?
A store or shop is liable for customer injury in the UK if the injuries the customer received could have been prevented by the store.
Thank you for reading our guide to supermarket accident claims. We hope you’re now able to understand supermarket accident compensation claims, also known as supermarket injury claims.