Hotel Accident Claims Guide – How Much Compensation Can I Claim?

By Brett Williams. Last Updated 13th July 2021. Welcome to our guide on hotel accident claims, where we’ll look at the process of claiming hotel accident compensation. There are many reasons why you might need to claim hotel accident compensation due to an accident in a hotel room. On this page, you will find a full and detailed guide aimed at people who believe they have a valid reason to make a hotel personal injury claim.

 hotel accident claims and hotel accident compensation

Hotel accident

However, if you would rather skip over the guide and move straight forward to making a claim for hotel compensation, you can call Accident Claims UK on 0800 073 8801.

Accident Claims UK has a proven track record of claiming significant compensation for hotel accident claims for our clients over the last 30 plus years. Our No Win No Fee is the simplest, most efficient and financially risk-free way to make such a compensation claim.

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A Guide to Hotel Accident and Injury Compensation Claims

Have you been injured while staying in a hotel, either on holiday or as a business traveller? Do you believe that the hotel operator was to blame for the accident? Did you know that in these kinds of cases, you probably have a valid reason for making hotel injury claims?

If you answered yes to the questions above, this guide to hotel injury settlements is for you. Within it, you will find information and advice on how to go about making sure you have the best chance possible of winning the most amount of compensation. You will also find info on the types of hotel negligence cases we handle here at Accident Claims UK. On this page, you will find information such as:

  • A look at some of the most common causes of hotel accidents and how they happen. This also covers the types of injuries that a person might sustain in a hotel accident.
  • A detailed step by step guide to what you need to do if you have had an accident in a hotel. This covers the things you should do to ensure that you receive the treatment and care you need and also the things you can do that will maximise your chance of making a successful compensation claim against the hotel.
  • Instructions on what you need to do to begin a claim for a personal injury caused by a hotel accident or an illness such as food poisoning.
  • Information that relates to just what you can claim for a personal injury sustained in a hotel accident. This covers both general damages and special damages.
  • Some basic info on how much you may be able to claim for a hotel accident claim, and also a table that shows some of the typical amounts we see our customer claim for a variety of hotel accident injuries.
  • The Accident Claims UK No Win No Fee national claims service is introduced, and we will also explain why we believe this is the best, simplest and most risk-free way to claim an injury sustained in a hotel accident.

If you have any questions that are not answered by this hotel accident compensation guide, please feel free to call us on the phone number at the bottom of this page, and we will do our best to answer all of your questions about hotel accident claims.

Common Causes of Accidents and Injuries in Hotels

There are many ways that a person can be injured or become ill while staying in a hotel that would lead to them claiming hotel injury compensation. Just look at the wide variety of hotel accidents articles that major newspapers and magazines publish each year. Some of the most common causes of harm that lead to an accident in a hotel claim are:

  • Slips, trips and falls – these are the single most common type of accident that people who are staying in a hotel fall victim to. They can be caused by trips over a torn carpet, slipping on a wet floor, falling down a badly let staircase, etc.
  • Accidents in the pool area – either from something like a slip accident on wet tiles or through injuries caused by badly maintained pool fittings such as damaged pool ladders.
  • Accidents in the hotel gym – caused either by badly maintained or faulty exercise equipment or through a hotel resident using equipment improperly, without adequate supervision.
  • Food-related illness – such as food poising, caught by eating in the hotel dining room or restaurant. This could be through badly prepared food, unhygienic food preparation and serving areas, buffet food left out too long, etc.
  • Faulty or old furniture – such as chairs that break and cause a person to fall, or even beds that collapse and cause a back injury.
  • Faulty or badly maintained toom fittings – such as receiving an electric shock from a faulty light switch or scalding yourself due to an on-demand water heater failing to regulate water temperature properly.

These are just some ways that a person can be injured while they are a resident in a hotel; there are many more. Give Accident Claims UK on the number at the bottom of this page and tell us how you were injured at your hotel, and we will tell you whether we believe you have a valid reason to make a compensation claim.

We can see from the graph below that, although the work illness levels for accommodation and food services are lower than all industry levels, the rate of workplace accidents is higher by a statistically significant amount. An estimated 10,000 of these injuries resulted in an absence over 3 days, according to the Health and Safety Executive.

 hotel accident claims and hotel accident compensation

Source: https://www.hse.gov.uk/statistics/overall/hssh1920.pdf

Although these figures are not limited to the hotel industry and also cover other kinds of accommodation and food service, they give us an idea of the rate of workplace accidents for hotel workers.

What to Do If You Have an Accident or Injury in a Hotel

If you have sustained an injury or illness while a resident in a hotel and the cause of the injury or illness can be proven to be the responsibility of the hotel, then you should be able to claim hotel injury compensation. However, to have the best chance of successfully making hotel injury claims and being awarded the largest hotel injury settlements, there are some things you can do to help. Amongst the factors which could allow you to receive maximum hotel accident compensation are:

  1. Make sure you report the accident to the hotel immediately. Under UK Health & Safety regulations, every company has to keep an accident book, where all accidents suffered by employees and members of the public have to be recorded.
  2. If you are staying in a hotel overseas, on a holiday that you booked in the UK through a UK based package holiday or tour operator, then make sure you report the accident to your travel company. All UK package holiday vendors are legislated under UK law, and we can leverage this to help you make a claim.
  3. Be sure to get the proper professional medical treatment for your injury. This means visiting the hospital Accident & Emergency department. This will ensure that a) you receive the treatment you need and b) the injury and its cause are recorded within the National Health Service.
  4. Keep records of any financial costs that you incur due to the injury you sustained at a hotel. This includes medical fees, travel costs and any other out of pocket expenses that you would not have had to meet had you not been injured.
  5. Try to write down a timeline of your accident, how it happened, who helped you, etc. This will help to make sure that you have all the facts straight about the event should you have to submit testimony as part of the claim.

These are the main steps you should take to file hotel accident claims if you have become ill or suffered an injury due to an accident in a hotel. If you have any questions about any of these steps, then call Accident Claims UK on the number at the bottom of this page, and we will answer them.

How to File a Hotel Accident or Injury Claim

If you have been injured in an accident in a hotel room or any other part of a hotel, then you may want to know more about making hotel accident claims. The process of begging a claim is actually pretty straightforward.

All you need to do is call us here at Accident Claims UK on the number you can find at the bottom of this page. When you call us, we will spend a few minutes going over your claim, and we will ask you questions such as:

  • Where and when did the accident happen?
  • What caused the accident?
  • Were there any witnesses to the accident?
  • What is the long-term prognosis of your injury?
  • Have you had to take time off work or lost income due to the injury?
  • Have you had to pay any out of pocket expenses because of the injury?

Once we have all of the information that we need, we will offer you some free legal advice on what we think you should do next. In many cases, this will be to use the national personal injury claims service we operate here at Accident Claims UK. This is a No Win No Fee legal service that will help you make hotel accident claims in an entirely financially risk-free way. It is also effective and simple to start.

What Can I Include in My Hotel Accident Claims?

When it comes to hotel negligence cases, what you can claim for will largely be decided by the decision made by the courts in your hotel injury lawsuit. However, typically, you will claim two separate types of damages. General damages and special damages form your potential hotel accident compensation, and we explain them below:

General Damages

General damages in hotel accident claims are claimed for all of the physical aspects of your injury, such as:

  • Physical pain and suffering – the actual pain that you felt both when you were injured and also while in recovery.
  • Mental anguish and trauma – the shock of the accident, and also the worry and trauma of having to receive treatment, etc.

Special Damages

Special damages in hotel accident claims are based on the non-physical aspects of your injury, such as:

  • Medical costs – if you have had to pay for any medical treatment, or had to pay prescription charges for medication, then these costs can be claimed back.
  • Travel costs – if you have had to pay for any travel related to the injury, such as having to get a taxi to the hospital, or even having to travel to visit your solicitor, then these costs can be claimed back.
  • Loss of earnings – if you have had to take time off work or have suffered a drop or loss in income due to your injury, then you will be able to claim this loss back.
  • Loss of prospects – if your injury is serious enough to affect your working ability in the long term, thus reducing your prospects of developing your career, you will be able to claim for this.
  • Additional losses – you may have had to miss the wedding of your child or perhaps miss a holiday that had already been paid for. You will be able to claim damages to make up for this.
  • Property damage – if any of your belongings were damaged during the accident, then they can be claimed as well. For example, if you were to trip on the carpet in your hotel room and grab for a table to stop your fall, which caused something such as your laptop to fall on the floor and break.
  • Other health issues – if your injury has caused additional new medical conditions to develop, or exacerbated an existing one, then this can also be claimed for. An example of this is somebody who has developed Post Traumatic Stress Disorder due to the mental trauma caused by dealing with the accident, injury and the effect it has had on their day to day life.

There are more reasons to claim damages than the ones outlined above, but these are the most common. And this also applies to staff if they have an accident at work while working for a hotel. If you call Accident Claims UK to discuss hotel accident claims on the number at the bottom of this page, we will be able to give you a better idea of the damages you might be able to claim in your specific case.

Hotel Accident Compensation Claims Calculator – Updated July 2021

Every compensation claim is different, as each accident is unique. Therefore, it is very hard to give an accurate indication of exactly how much you might receive in compensation for an injury sustained in an accident at a hotel. However, the table below gives information on the typical values we see paid in compensation for a range of injuries:

InjuryNotesAmmount
Minor neck injuryUp to £7,410
Short-term damage such as sprains and bruising
Moderate neck injury£7,410 to £36,120
Long-term injury that results in some immobility
Severe neck injury£42,680 to £139,210Potential paralysis and complete loss of movement
Minor leg injuryUp to £26,050
One or both legs broken or fractured
Moderate/ less severe leg injury£26,050 to £127,530
One or both legs injured
Severe leg injury£91,950 to £264,650
Full or partial amputation of one or both legs
Less severe chest injuriesUp to £11,820
Short-term injuries
Severe chest injuries£11,820 to £140,870
Damage to the lungs and heart over the long-term
Minor back injuryUp to £11,730
Minor injuries such as bruises and sprains
Moderate back injury£11,730 to £36,390
Some loss of mobility
Severe back injury£36,390 to £151,070
Long-term immobility
Minor shoulder injuryUp to £7,410 Short term immobility
Moderate shoulder injury£7,410 to £11,980
Long-term loss of funciton on one or both arms
Severe shoulder injury£11,980 to £45,070
Long-term partial loss of funciton on one or both arms
Minor head injury£2,070 to £11,980
Minor fully recovable injuries
Moderate head injury£14,380 to £205,580
Permenant brain damage
Severe head injury£205,580 to £379,100
Permnant loss of life quality

To get a much more accurate indication of how much compensation you might be able to claim for an illness or accident caused by a hotel operator, then call Accident Claims UK on the number at the bottom of this page.

Why make hotel accident claims?

So, why should you consider seeking damages for injuries you’ve sustained in a hotel? Well, it’s important to remember that compensation payments are not cash rewards, fines or penalties. In hotel accident claims, any compensation awarded is designed to a) help you in your recovery, b) compensate the pain and suffering you endured, c) put you back into the financial position you were in before the accident. Therefore, you’d be well within your rights to seek compensation if you’ve been injured because of the hotel’s negligence.

Something to bear in mind is that you can only make a single claim for the same accident. That means it is really important to get things right the first time. For instance, if you don’t include earnings you might lose in the future within your claim, you could suffer financially in the future. This is where Accident Claims UK can help. Our team of personal injury solicitors have decades of experience in handling cases for our clients. They can help with hotel claims to try and make sure everything is considered before submitting them to the hotel’s insurers.

Additionally, they will manage all communication relating to your claim so that you don’t get bamboozled by technical legal jargon that an insurer could throw at you. If you’d like to know more about how we could help with hotel accident claims, please get in touch with an advisor today. It’s worth reiterating that you’re under no obligation to proceed and we’ll supply free legal advice whether you claim or not.

No Win No Fee Hotel Accident Claims

One of the first obstacles to be overcome in answering the question, how to sue a hotel for negligence? is whether you have the financial resources to do so. A claims procedure can be expensive, especially if it takes time to resolve, and if you lose the claim, then the legal fees you paid to make the claim will be lost.

Here at Accident Claims UK, we have a much better option for you. We can offer most people access to our No Win No Fee national personal injury claims service.

Under our No Win No Fee agreement, we won’t charge you anything to actually start your claim. We won’t levy any ongoing legal fees, and should we lose your claim, we won’t charge you anything at all. The only time we will ever ask you to pay our fee on a No Win No Fee basis is when you actually receive a compensation payment.

This means that this type of No Win No Fee legal representation is entirely risk-free from a financial standpoint. You really do have absolutely nothing to lose in hotel accident claims and everything to gain. Call us at the number at the bottom of this page for more information.

Why Make Your Claim with Accident Claims UK?

Accident Claims UK has a 30-year history of making complex hotel accident compensation claims for people who have suffered an illness or injury due to an accident or incident whilst resident in a hotel.

We operate teams of solicitors all across the UK and offer our No Win No Fee national personal injury claims service as the most efficient, simply and financially risk-free way to make any compensation claim.

We will always do everything we can to win you the maximum amount of compensation possible but never do anything that might jeopardise your claim. We explain everything we are doing for you in plain English and always keep you in the loop. If you have any questions about your claim or the claims process itself, we will do our best to answer them at all times.

We can arrange for you to receive a local medical examination, and we can use the results of this examination as an expert medical opinion, which can be submitted in support of your compensation claim. We can also arrange for one of our legal team to visit your home to discuss your claim if you prefer a face to face meeting rather than the telephone.

Call Accident Claims UK on the number at the bottom of this page to learn how to help you claim the maximum amount of compensation you are eligible for as part of hotel accident claims.

Talk to Us Today

Have you become ill or suffered an injury whilst staying in a hotel? Was the accident or the illness caused by the hotel operator? Do you believe you may have a valid reason to claim compensation from the hotel due to this injury or illness? If so, then you should call Accident Claims UK on 0800 073 8801 today. We will spend a little time gathering the facts of your claim, and once we have, we will offer you some free legal advice on what we believe your next step should be. In most cases, this advice will be to use the national personal injury claims service we operate, under a No Win No Fee scheme, to get you the maximum amount of compensation possible.

Hotel Accident Claims FAQs

Am I entitled to a copy of the accident report? 

When you are involved in an accident in a public place like a hotel, the details of the accident should be reported in an accident book. This can be filled out and signed by you if you’re well enough to do so, or it can be filled out by someone who saw the accident happen if you’re not in a fit state to fill out an accident book.

Whoever fills out the accident book, you should be able to request a copy of it to check that the report matches how the events unfolded. Discrepancies between your version of events and what’s put in the accident book could cause complications further down the line.

How long can you make a claim after an accident?

When you’ve been involved in an accident that’s resulted in a personal injury, you generally have three years from the date of the accident to make a claim. But there are some exceptions to this.

People under the age of 18 aren’t able to make a claim themselves. If by the time they turn 18, a claim hasn’t already been made by a litigation friend (an adult who acts on their behalf in claiming), then they’ll have until their 21st birthday to make a claim.

You may find that the repercussions of your illness or injury aren’t felt for quite some time, and the delay may take you outside the three year limit on claiming. In these cases, the timescale runs from the “date of knowledge”, or when you became aware that your injuries or illness were caused by the hotel’s negligence.

What are the liabilities of a hotel in a personal injury claim?

This is primarily about proving the hotel is liable due to negligence for your injury.

How long do compensation claims take to settle?

Claims could take between 12-18 months to reach a resolution in the majority of cases.

What is the expected waiting period to receive payment?

After an agreed-upon settlement, the hotel should pay the compensation settlement inside 14-28 days.

How do you ask for hotel compensation?

This is about contacting the hotel’s complaints department and making your enquiry specific about your desire to sue.

Should I accept the first offer of compensation?

We don’t recommend that you do this because you’re very likely to receive a higher second offer.

How is pain and suffering compensation calculated?

You can use a compensation calculator to see what the value is on your pain and suffering.

Useful Links

At the link below, you will find information on the UK Government Legislation that applies to UK based package holiday and tour operators. If you had an accident in a hotel while on holiday booked in the UK through a UK travel vendor, this legislation could apply in your case.

UK Government Legislation for UK based package holiday companies

At the link below, you will find information published by the UK Health & Safety Executive regarding the responsibilities of companies that operate within the catering and hospitality trade. This information directly relates to people who have had an accident whilst staying in a hotel in the UK:

UK Health & Safety Executive information on health and safety in the catering and hospitality trade

At the link below, you will find statistics published by the UK Health & Safety Executive about the occurrence of slips, trips and fall accidents. These statistics show that a slip, trip or fall is the most common type of accident that happens in the UK, including accidents that take place in a hotel.

UK Health & Safety Executive statistics on slips, trips and falls

Click the link below to read our helpful guide on making a claim after suffering from a concussion.

Concussion injury claims

If you’ve been left with a facial scar after a hotel accident, this guide below could help you in making a claim.

Facial scar claims

Have you been injured while in a swimming pool? If so, our helpful guide below can tell you everything you need to know about claiming.

Swimming pool injury claims

Thank you for reading our guide on hotel accident claims. We hope that it’s been helpful to you in claiming your hotel accident compensation.