Hotel Accident Claims Guide – How Much Compensation Can I Claim?

By Daniel Sisko. Last Updated 30th June 2022. Welcome to our guide on hotel accident claims, where we’ll look at the process of claiming hotel accident compensation. There are many reasons why you might need to claim hotel accident compensation due to an accident in a hotel room. On this page, you will find a full and detailed guide aimed at people who believe they have a valid reason to make a hotel personal injury claim.

 hotel accident claims and hotel accident compensation

Hotel accident

However, if you would rather skip over the guide and move straight forward to making a claim for hotel compensation, you can call Accident Claims UK on 0800 073 8801.

Accident Claims UK has a proven track record of claiming significant compensation for hotel accident claims for our clients over the last 30 plus years. Our No Win No Fee is the simplest, most efficient and financially risk-free way to make such a compensation claim. You can find our contact details at the end of this guide. We could help you claim for suffering, pain and financial loss from a hotel accident that wasn’t your fault.

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A Guide to Hotel Accident and Injury Compensation Claims

Have you been injured while staying in a hotel, either on holiday or as a business traveller? Do you believe that the hotel operator was to blame for the accident? Did you know that in these kinds of cases, you probably have a valid reason for making hotel injury claims?

If you answered yes to the questions above, this guide to hotel injury settlements is for you. Within it, you will find information and advice on how to go about making sure you have the best chance possible of winning the most amount of compensation. You will also find info on the types of hotel negligence cases we handle here at Accident Claims UK. On this page, you will find information such as:

  • A look at some of the most common causes of hotel accidents and how they happen. This also covers the types of injuries that a person might sustain in a hotel accident.
  • A detailed step by step guide to what you need to do if you have had an accident in a hotel. This covers the things you should do to ensure that you receive the treatment and care you need and also the things you can do that will maximise your chance of making a successful compensation claim against the hotel.
  • Instructions on what you need to do to begin a claim for a personal injury caused by a hotel accident or an illness such as food poisoning.
  • Information that relates to just what you can claim for a personal injury sustained in a hotel accident. This covers both general damages and special damages.
  • Some basic info on how much you may be able to claim for a hotel accident claim, and also a table that shows some of the typical amounts we see our customer claim for a variety of hotel accident injuries.
  • The Accident Claims UK No Win No Fee national claims service is introduced, and we will also explain why we believe this is the best, simplest and most risk-free way to claim an injury sustained in a hotel accident.

If you have any questions that are not answered by this hotel accident compensation guide, please feel free to call us on the phone number at the bottom of this page, and we will do our best to answer all of your questions about hotel accident claims.

Common Causes of Accidents and Injuries in Hotels

There are many ways that a person can be injured or become ill while staying in a hotel that would lead to them claiming hotel injury compensation. Just look at the wide variety of hotel accidents articles that major newspapers and magazines publish each year. Some of the most common causes of harm that lead to an accident in a hotel claim are:

  • Slips, trips and falls – these are the single most common type of accident that people who are staying in a hotel fall victim to. They can be caused by trips over a torn carpet, slipping on a wet floor, falling down a badly let staircase, etc.
  • Accidents in the pool area – either from something like a slip accident on wet tiles or through injuries caused by badly maintained pool fittings such as damaged pool ladders.
  • Accidents in the hotel gym – caused either by badly maintained or faulty exercise equipment or through a hotel resident using equipment improperly, without adequate supervision.
  • Food-related illness – such as food poising, caught by eating in the hotel dining room or restaurant. This could be through badly prepared food, unhygienic food preparation and serving areas, buffet food left out too long, etc.
  • Faulty or old furniture – such as chairs that break and cause a person to fall, or even beds that collapse and cause a back injury.
  • Faulty or badly maintained toom fittings – such as receiving an electric shock from a faulty light switch or scalding yourself due to an on-demand water heater failing to regulate water temperature properly.

These are just some ways that a person can be injured while they are a resident in a hotel; there are many more. Give Accident Claims UK on the number at the bottom of this page and tell us how you were injured at your hotel, and we will tell you whether we believe you have a valid reason to make a compensation claim.

We can see from the graph below that, although the work illness levels for accommodation and food services are lower than all industry levels, the rate of workplace accidents is higher by a statistically significant amount. An estimated 10,000 of these injuries resulted in an absence over 3 days, according to the Health and Safety Executive.

 hotel accident claims and hotel accident compensation


Although these figures are not limited to the hotel industry and also cover other kinds of accommodation and food service, they give us an idea of the rate of workplace accidents for hotel workers.

You can also see the fatal accident claims statistics for 2020/21 by industry below.

hotel accident claims statistics graph

What to Do If You Have an Accident or Injury in a Hotel

If you have sustained an injury or illness while a resident in a hotel and the cause of the injury or illness can be proven to be the responsibility of the hotel, then you should be able to claim hotel injury compensation. However, to have the best chance of successfully making hotel injury claims and being awarded the largest hotel injury settlements, there are some things you can do to help. Amongst the factors which could allow you to receive maximum hotel accident compensation are:

  1. Make sure you report the accident to the hotel immediately. Under UK Health & Safety regulations, every company has to keep an accident book, where all accidents suffered by employees and members of the public have to be recorded. Hotels must report the incident if it leads to certain injuries.
  2. If you are staying in a hotel overseas, on a holiday that you booked in the UK through a UK based package holiday or tour operator, then make sure you report the accident to your travel company. All UK package holiday vendors are legislated under UK law, and we can leverage this to help you make a claim.
  3. Be sure to get the proper professional medical attention and treatment for your injury. This means visiting the hospital Accident & Emergency department. This will ensure that a) you receive the treatment you need and b) the injury and its cause are recorded within the National Health Service.
  4. Keep records of any financial costs that you incur due to the injury you sustained at a hotel. This includes medical fees, travel costs and any other out of pocket expenses that you would not have had to meet had you not been injured.
  5. Try to write down a timeline of your accident, how it happened, who helped you, etc. This will help to make sure that you have all the facts straight about the event should you have to submit testimony as part of the claim.

These are the main steps you should take to file hotel accident claims if you have become ill or suffered an injury due to an accident in a hotel but you also need to be aware of time limits. If you have any questions about any of these steps, then call Accident Claims UK on the number at the bottom of this page, and we will answer them.

How to File a Hotel Accident or Injury Claim

If you have been injured in an accident in a hotel room or any other part of a hotel, then you may want to know more about making hotel accident claims. The process of begging a claim is actually pretty straightforward.

All you need to do is call us here at Accident Claims UK on the number you can find at the bottom of this page. When you call us, we will spend a few minutes going over your claim, and we will ask you questions such as:

  • Where and when did the accident happen?
  • What caused the accident?
  • Were there any witnesses to the accident?
  • What is the long-term prognosis of your injury?
  • Have you had to take time off work or lost income due to the injury?
  • Have you had to pay any out of pocket expenses because of the injury?

Once we have all of the information that we need, we will offer you some free legal advice on what we think you should do next. In many cases, this will be to use the national personal injury claims service we operate here at Accident Claims UK. This is a No Win No Fee legal service that will help you make hotel accident claims in an entirely financially risk-free way. It is also effective and simple to start.

Top Tips On Proving Hotel Accident Claims 

If you’ve had an accident in a hotel that was caused by negligence, you may be able to claim compensation for any injuries sustained. However, you will need to provide evidence to help support your claim. The more you have, the better. 

Here are some examples of proof of negligence you could gather for hotel accident claims:

  • Visual evidence – This could cover photographs and CCTV footage, for example. You have the right to make a request for CCTV footage that you appear in. However, you should do it as soon as reasonably possible in case the footage is lost or destroyed.
  • Medical records – These will contain vital information on your injuries and the treatment that followed. 
  • Witness contact details – There may have been onlookers when you were injured. By making sure you have a way of contacting them at a later date, you can make sure you have a chance of them submitting a written statement to corroborate your story.

If you want to know more about how you can prove your accident in a hotel was not your fault, get in touch with our advisors today. We are on hand 24/7 to assist you in any way we can.


What Can I Include in My Hotel Accident Claims?

When it comes to hotel negligence cases, what you can claim for will largely be decided by the decision made by the courts in your hotel injury lawsuit. However, typically, you will claim two separate types of damages. General damages and special damages form your potential hotel accident compensation, and we explain them below:

General Damages

General damages in hotel accident claims are claimed for all of the physical aspects of your injury, such as:

  • Physical pain and suffering – the actual pain that you felt both when you were injured and also while in recovery.
  • Mental anguish and trauma – the shock of the accident, and also the worry and trauma of having to receive treatment, etc.

Special Damages

Special damages in hotel accident claims are based on the non-physical aspects of your injury, such as:

  • Medical costs – if you have had to pay for any medical treatment, or had to pay prescription charges for medication, then these costs can be claimed back.
  • Travel costs – if you have had to pay for any travel related to the injury, such as having to get a taxi to the hospital, or even having to travel to visit your solicitor, then these costs can be claimed back.
  • Loss of earnings – if you have had to take time off work or have suffered a drop or loss in income due to your injury, then you will be able to claim this loss back.
  • Loss of prospects – if your injury is serious enough to affect your working ability in the long term, thus reducing your prospects of developing your career, you will be able to claim for this.
  • Additional losses – you may have had to miss the wedding of your child or perhaps miss a holiday that had already been paid for. You will be able to claim damages to make up for this.
  • Property damage – if any of your belongings were damaged during the accident, then they can be claimed as well. For example, if you were to trip on the carpet in your hotel room and grab for a table to stop your fall, which caused something such as your laptop to fall on the floor and break.
  • Other health issues – if your injury has caused additional new medical conditions to develop, or exacerbated an existing one, then this can also be claimed for. An example of this is somebody who has developed Post Traumatic Stress Disorder due to the mental trauma caused by dealing with the accident, injury and the effect it has had on their day to day life.

There are more reasons to claim damages than the ones outlined above, but these are the most common. And this also applies to staff if they have an accident at work while working for a hotel. If you call Accident Claims UK to discuss hotel accident claims on the number at the bottom of this page, we will be able to give you a better idea of the damages you might be able to claim in your specific case.

Compensation Payouts In Hotel Accident Claims For 2022

If you have been injured in a hotel, you may be able to claim hotel injury compensation. However, not all hotel injuries make valid claims; you must be able to prove that your injuries came about as a result of third negligence.

Whilst we cannot provide an average payout for hotel accident claims, you could potentially get an idea of what you could receive using the table below. This contains figures from the 2022 edition of the Judicial College Guidelines (JCG). These are guideline amounts based on past settlements and are often used to help legal professionals value claims. However, these are not guarantees for what you could receive following a successful claim.

Injury TypeCompensation Bracket Notes
Food Poisoning (b) (i)£38,430 to £52,500
Severe toxicosis requiring hospital admission.
Moderate Neck Injuries (b) (i)£24,990 to £38,490
Dislocations and fractures with immediate symptoms that may requie spinal fusion.
Less Severe Brain Damage (d)£15,320 to £43,060A good recovery that facilitates a return to normal working and social life.
Moderate Ankle Injuries (c)£13,740 to £26,590Ligamentous tears and fractures giving rise to minor disabilities.
Bowel Injuries (e)£12,590 to £24,480
Penetrating injuries causing some damage.
Minor Back Injuries (c) (i)£7,890 to £12,510Recovery without surgery within 2-5 years.
Arm Injuries (d)£6,610 to £19,200Simple fracture of the forearm.
Chest Injuries (e)£5,320 to £12,590Toxic fume inhalation, including smoke, leaving some damage.
Clavicle Fracture (e)£5,150 to £12,240Consideration given to injury severity.
Minor Head Injury (e)£2,210 to £12,770Little to no brain damage.

For more information on hotel accident claims, or to get a more accurate estimate of how much you could receive in hotel injury compensation, contact our team of advisors today.

Why make hotel accident claims?

So, why should you consider seeking damages for injuries you’ve sustained in a hotel? Well, it’s important to remember that compensation payments are not cash rewards, fines or penalties. In hotel accident claims, any compensation awarded is designed to a) help you in your recovery, b) compensate the pain and suffering you endured, c) put you back into the financial position you were in before the accident. Therefore, you’d be well within your rights to seek compensation if you’ve been injured because of the hotel’s negligence.

Something to bear in mind is that you can only make a single claim for the same accident. That means it is really important to get things right the first time. For instance, if you don’t include earnings you might lose in the future within your claim, you could suffer financially in the future. This is where Accident Claims UK can help. Our team of personal injury solicitors have decades of experience in handling cases for our clients. They can help with hotel claims to try and make sure everything is considered before submitting them to the hotel’s insurers.

Additionally, they will manage all communication relating to your claim so that you don’t get bamboozled by technical legal jargon that an insurer could throw at you. If you’d like to know more about how we could help with hotel accident claims, please get in touch with an advisor today. It’s worth reiterating that you’re under no obligation to proceed and we’ll supply free legal advice whether you claim or not.

No Win No Fee Hotel Accident Claims

One of the first obstacles to be overcome in answering the question, how to sue a hotel for negligence? is whether you have the financial resources to do so. A claims procedure can be expensive, especially if it takes time to resolve, and if you lose the claim, then the legal fees you paid to make the claim will be lost.

Here at Accident Claims UK, we have a much better option for you. We can offer most people access to our No Win No Fee national personal injury claims service.

Under our No Win No Fee agreement, we won’t charge you anything to actually start your claim. We won’t levy any ongoing legal fees, and should we lose your claim, we won’t charge you anything at all. The only time we will ever ask you to pay our fee on a No Win No Fee basis is when you actually receive a compensation payment.

This means that this type of No Win No Fee legal representation is entirely risk-free from a financial standpoint. You really do have absolutely nothing to lose in hotel accident claims and everything to gain. Call us at the number at the bottom of this page for more information.

Why Make Your Claim with Accident Claims UK?

Accident Claims UK has a 30-year history of making complex hotel accident compensation claims for people who have suffered an illness or injury due to an accident or incident whilst resident in a hotel.

We operate teams of solicitors all across the UK and offer our No Win No Fee national personal injury claims service as the most efficient, simply and financially risk-free way to make any compensation claim.

We will always do everything we can to win you the maximum amount of compensation possible but never do anything that might jeopardise your claim. We explain everything we are doing for you in plain English and always keep you in the loop. If you have any questions about your claim or the claims process itself, we will do our best to answer them at all times.

We can arrange for you to receive a local medical examination, and we can use the results of this examination as an expert medical opinion, which can be submitted in support of your compensation claim. We can also arrange for one of our legal team to visit your home to discuss your claim if you prefer a face to face meeting rather than the telephone.

Call Accident Claims UK on the number at the bottom of this page to learn how to help you claim the maximum amount of compensation you are eligible for as part of hotel accident claims.

Talk to Us Today About Hotel Accident Claims

Have you become ill or suffered an injury whilst staying in a hotel? Was the accident or the illness caused by the hotel operator? Do you believe you may have a valid reason to claim compensation from the hotel due to this injury or illness? If so, then you should call Accident Claims UK on 0800 073 8801 today. We will spend a little time gathering the facts of your claim, and once we have, we will offer you some free legal advice on what we believe your next step should be. In most cases, this advice will be to use the national personal injury claims service we operate, under a No Win No Fee scheme, to get you the maximum amount of compensation possible.

Hotel Accident Claims FAQs

Am I entitled to a copy of the accident report? 

When you are involved in an accident in a public place like a hotel, the details of the accident should be reported in an accident book. This can be filled out and signed by you if you’re well enough to do so, or it can be filled out by someone who saw the accident happen if you’re not in a fit state to fill out an accident book.

Whoever fills out the accident book, you should be able to request a copy of it to check that the report matches how the events unfolded. Discrepancies between your version of events and what’s put in the accident book could cause complications further down the line.

How long can you make a claim after an accident?

When you’ve been involved in an accident that’s resulted in a personal injury, you generally have three years from the date of the accident to make a claim. But there are some exceptions to this.

People under the age of 18 aren’t able to make a claim themselves. If by the time they turn 18, a claim hasn’t already been made by a litigation friend (an adult who acts on their behalf in claiming), then they’ll have until their 21st birthday to make a claim.

You may find that the repercussions of your illness or injury aren’t felt for quite some time, and the delay may take you outside the three year limit on claiming. In these cases, the timescale runs from the “date of knowledge”, or when you became aware that your injuries or illness were caused by the hotel’s negligence.

What are the liabilities of a hotel in a personal injury claim?

This is primarily about proving the hotel is liable due to negligence for your injury.

How long do compensation claims take to settle?

Claims could take between 12-18 months to reach a resolution in the majority of cases.

What is the expected waiting period to receive payment?

After an agreed-upon settlement, the hotel should pay the compensation settlement inside 14-28 days.

How do you ask for hotel compensation?

This is about contacting the hotel’s complaints department and making your enquiry specific about your desire to sue.

Should I accept the first offer of compensation?

We don’t recommend that you do this because you’re very likely to receive a higher second offer.

How is pain and suffering compensation calculated?

You can use a compensation calculator to see what the value is on your pain and suffering.

Could I make hotel accident claims on behalf of one of my children?

If a child you are responsible for suffers injuries in an accident that is not their fault in a hotel, you could make a claim on their behalf. You would need to be able to prove that someone else was liable for your child’s injuries. When you make such a claim for compensation on behalf of a child, you would be acting as a litigation friend to them. What this means is that you’d be able to decide on certain aspects of their case. However, the compensation would not usually be paid to you. It would be put in a trust for your child to access once they become of age. However, you could always opt to wait until your child turns 18 and let them make a claim for themselves. The decision is up to you, but if you would like some guidance and support from us on this matter, we would be delighted to help you.

Do I need to use a solicitor near the hotel to make hotel accident claims?

When you make a claim for compensation, it could be a misconception that you’d need to use a local lawyer. This is not the case at all. You are quite within your rights to choose a solicit that is based anywhere in the UK, although we would advise you to ascertain whether they are authorised and regulated by the Solicitors Regulation Authority. Another thing that you may want to consider checking is whether they work on a no win no fee basis.

Useful Links Relating To Hotel Accident Claims

At the link below, you will find information on the UK Government Legislation that applies to UK based package holiday and tour operators. If you had an accident in a hotel while on holiday booked in the UK through a UK travel vendor, this legislation could apply in your case.

UK Government Legislation for UK based package holiday companies

At the link below, you will find information published by the UK Health & Safety Executive regarding the responsibilities of companies that operate within the catering and hospitality trade. This information directly relates to people who have had an accident whilst staying in a hotel in the UK:

UK Health & Safety Executive information on health and safety in the catering and hospitality trade

At the link below, you will find statistics published by the UK Health & Safety Executive about the occurrence of slips, trips and fall accidents. These statistics show that a slip, trip or fall is the most common type of accident that happens in the UK, including accidents that take place in a hotel.

UK Health & Safety Executive statistics on slips, trips and falls

Click the link below to read our helpful guide on making a claim after suffering from a concussion.

Concussion injury claims

If you’ve been left with a facial scar after a hotel accident, this guide below could help you in making a claim.

Facial scar claims

Have you been injured while in a swimming pool? If so, our helpful guide below can tell you everything you need to know about claiming.

Swimming pool injury claims

Thank you for reading our guide on hotel accident claims. We hope that it’s been helpful to you in claiming your hotel accident compensation.