A Guide To Making A Train Station Accident Compensation Claims – How To Claim

By Joanne Jeffries. Last Updated 25th October 2021. In this guide, we are going to take a look at train station accident claims in length. Railway stations are often very busy places with numerous people rushing about. At rush hour numbers can swell and with people focused on getting to or from their train, it is easy for an accident to happen. In some of the most recently available figures, covering the 2016/17 period, there were a total of 1,731 million passenger journeys on the UK’s railway network, the highest number of trips since 1950 when records began. Combined with the number of staff working at stations, this is a recipe for errors and accidents happening. With so many people using the rail network, it is hardly surprising that train station accidents are not uncommon.

train station accident claims

train station accident claims

With a combination of lifts, escalators, steps, shops and retail outlets and other public spaces, and trains, accidents in train stations can happen in many different ways. According to statistics produced by the Office of Rail and Road (which monitors health and safety on the UK’s rail network), as many as 1,600 rail passengers are victims to either a train accident or train station accident each year. Figures show that almost 7,000 passengers suffered an injury in a train station due to slips, trips, or falls between 2009 and 2014. Accidents frequently happen due to people slipping and falling whilst disembarking or entering their train, tripping over on uneven flooring, or being struck by an object falling on them.

Whether in a large or small train station, the injuries resulting from these accidents can range from the very mild to the very serious. In some cases, those involved in an accident in a train station are entitled to make a train accident compensation claim.

We have produced our guide to provide people with all the information they may need after suffering an accident in a train station, such as making a successful claim and finding the best solicitor to work with. If you happen to have any questions regarding train station accident claims, or would like free legal advice please contact our team today.

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A Guide To Train Station Accident Claims

In this train station accident claims guide, we will look at everything you need to know if you have been the victim of an accident in a train station or on the grounds of a train station, such as exterior spaces and car parks. In this guide, we will take you through the different types of accidents and injuries which can happen. We will also look at how the severity of your injuries are assessed and how important it is to get the right diagnosis. We will also look at the different amounts of compensation you could be eligible to claim, based on your individual injuries. You can use our compensation calculator table below to estimate how much you could be awarded.

Additionally, we will also discuss and look at the advantages of using a professional solicitor, including the benefits of using a no win, no fee agreement. Please read on for more information or call us today on 0800 073 8801 to discuss how we can help you.

Statistics For Train Station Accidents In The UK

By learning about the different types of statistics and facts about train station accidents we can get a better picture of how common they may be. In turn, this can help you to understand better how common your own train station accident claims are.

Headline statistics for accidents and injuries on the UK’s railways and stations in the 2015/16 period are as follows;

  • There were 4,069 reported injuries on the London Underground.
  • No workforce fatalities happened during this period. This was the first year since records began in which there were no fatalities.
  • Three fatalities happened at level crossings over this period.

As can be seen in the latest statistics from the Office of Road and Rail (the body which monitors health and safety on the UK’s rail network) accidents and injuries do happen in stations and on station property. If you have suffered a train station accident injury , contact our team today to determine if you are eligible to make a compensation claim.

Common Types Of Train Station Accidents

In the sections below, we will look at some of the most common types of train stations accidents that result in an injury, either to a member of the public or a staff member. In addition to the sections below (which we will look at in closer detail), these are some of the most common forms of injury leading to train station accident claims. These include,

  • Injuries caused by defective doors which trap clothing or other items, or defective doors which close on passengers.
  • Damage to seats or damage to tracks that could cause an accident or injury.
  • Accidents at level crossings that are part of a station.
  • Sharp edges on a variety of surfaces.

No matter what caused your accident or injuries, if they were caused by someone else’s negligent actions, or were the result of a poor procedure carried out by the station operator, you could be entitled to claim compensation.

Slips, Trips, And Falls At A Train Station

Train station accident claims could also be made for slips, trips and falls.

No matter where you are walking, slips, trips, and falls are among the most common types of accidents leading to injuries in the UK, including on station platforms and concourses. A slip, trip, or fall accident in a train station can have many various causes. Some of the most common causes include:

  • Spills that have not been cleaned up.
  • Platforms that are wet or slippery. The weather could cause this.
  • Trips and falls caused by passenger baggage or items left by staff.

These types of accidents in a train station commonly result in injuries. It should be noted that the owner or operator of a railway station has a duty of care to ensure that their staff and customers or passengers are kept safe from any harm whilst in the station or on station property. This liability derives from the Occupiers Liability Act of 1957. The owner or operator could be liable for any train station accident injury that is sustained.

As such, if you have been injured as a result of an accident, you have a right to claim compensation for your injuries suffered.

Train Station Accidents Involving An Escalator, Stair, Or Lift

Whilst lifts are generally very safe, stairs and escalators can be a frequent source of accidents in a train station. These are often caused by factors such as overcrowding on the platform, or the stairs/ escalators themselves. Train station accident claims involving stairs and escalators may also be caused by broken or slippery stairs or cases where there is a fault with the escalator itself. Any of these factors can lead to an accident and resulting injury.

As with other train station accident claims, the part liable will usually be the station’s operator or the provider of maintenance services, if the escalator has not been properly maintained. These parties are responsible for ensuring that escalators are maintained in the proper working order and are safe for use.

You could be eligible to make a compensation claim if you were injured on the escalator or stairs at a station. How much compensation you will be eligible to claim will vary depending on the nature, cause, and severity of the injuries you have suffered. Talk to our friendly and professional team today to find out more about claiming with Accident Claims UK.

Workplace Train Station Accident Compensation Claims

Train station accident claims could also be made for workplace accidents.

If you are an employee of the train station operator or work inside the train station as a contractor, accidents that lead to an injury will probably lead to your making a claim against your employer. The Employers’ Liability Act 1969 states that every employer owes their staff a duty of care. This means that they must provide them with a safe working environment. If this has not been the case, you could have the right to seek compensation for any train station accident injury or illness suffered as an employee.

This duty of care also means that your employer should provide you with the correct equipment to carry out your duties in a safe way, should have provided you with the correct health and safety training, and that they should also follow several other steps to ensure that you are safeguarded from harm or injury. If your employer has been negligent and breached any expected safety processes, you could be able to make a train station accident claim against them. To give yourself the best chance of making a successful claim, contact a specialist solicitor to conduct your case for you.

Accidents At A Station Involving The Public

Many train station accident claims are made by members of the public using a service provided.

As we looked at in the previous section, the train station operator is required to maintain a safe environment for their staff and customers/ passengers. As a member of the public and a customer, if you have suffered a train station accident, you are within your rights to seek compensation from the operator of the station. The accident and injury may have happened due to a mistake, or due to negligent or even incompetent actions on the part of those operating the station.

No matter what the circumstances of your accident and injury, you can claim the stations’ management as a member of the public. However, in certain cases, the complexities of the case could make it difficult to pursue. If you are finding it difficult to pursue your claim alone, working with our experienced team could make your claim run much smoother.

How Serious Are Train Station Accidents And Injuries?

The amount of compensation awarded for train station accident claims depends on the severity of the suffering experienced by the claimant.

When assessing the severity of a train station accident injury claim for an accident at a station or on station grounds, it is important to note that this severity will impact the amount of compensation you could be eligible to claim. Generally, the more severe the assessment of your personal injury in a train station claim, the higher the total amount of compensation you will be able to claim. This is why it is important to diagnose the severity of your injuries properly.

To fully assess your injuries’ severity and determine the value of your railway compensation claim, it is important to seek a professional and independent medical opinion. They will conduct a full examination to ascertain the exact nature and extent of your injury, as well as the future prognosis for recovery. Our team and the solicitors we provide can work with you to organise an independent medical examination to support your overall claim and help make sure that we are seeking the right level of damages from the station’s operator, such as Network Rail.

What are the long-term effects of a train station accident injury?

As with any other type of accident or injury, reasons for making train station accident claims can range from being relatively mild to severe. Some people may find that they recover within a few weeks or months, whilst others will take much longer to recover from their injuries. In addition to the physical injuries and pain or suffering caused by an accident in a train station, victims may also experience and claim for any emotional or psychological trauma that has been suffered.

When assessing a train station accident injury’s long-term impact, the medical practitioner will look at many different factors. These exams will assess your overall quality of life and the impact your injuries have had on your current or future life. Your train station accident injury claim will be adjusted to account for these factors. The long-term effects of accidents or injuries in a station could include:

  • Your inability to continue working after an accident.
  • Reduced income or benefits caused by your accident.
  • Not being able to continue with your career.
  • The overall effect on your mental health and well being.
  • If you are now at a higher risk of developing other medical complications or conditions in the future.

How severe your injuries were will determine the long-term effects on you as a victim. This will be taken into account with your train accident compensation claim. If you have had an accident in a station and want to find out how many trains accident compensation you could be entitled to, talk to our specialist team today.

What Should I Do If I am Injured In A Train Station?

One question victims commonly ask us of different types of personal injury is similar to “what should I do if I am injured in a train station?”. Whether you had an accident in a station or elsewhere, the first thing we always advise people to do after being involved in an accident or suffering an injury is to get any immediate medical attention they need. Your health should always be your number one priority before considering making any train station accident claims.

Once you have sought the medical attention you need, there are several steps that we recommend you undertake.

  • Collect as much evidence as you can. If you can, take photographs of your injuries as well as the scene of the accident. If a spillage or uneven floor caused your injury, take a picture if the floor is fixed or to show the spill was there. Gather any other relevant information, such as details of any witnesses. Passengers who may have witnessed the accident could provide evidence to help your case. It would be wise to get their contact details.
  • Record any financial losses or costs which you have sustained. These could be lost income or benefits or the cost of any medical treatment and the cost of transport to medical or legal meetings.

Try to carry out these steps before starting your train accident compensation claim and bringing your claim to a personal injury claim solicitor.

Train Station Accident Compensation Calculator – Updated October 2021

Are you wondering how much compensation train station accident claims could yield?

The process of assessing how much train accident compensation you could be entitled to will depend on several factors. These may include both general damages and special damages. General damages are part of a compensation claim which is awarded for suffering and pain. It takes into account physical and psychological harm suffered as a result of the injury. Special damages can include medical and travel expenses. You can also claim compensation for any property damage, such as a broken phone or another item.

Trying to work out the full value of your train station accident injury claim before we know the full extent of your injuries and what caused them is difficult. There will also be unique circumstances related to your claim and case. However, in the table below we have provided information on the potential value of some train station accident claims which commonly come up in these circumstances.


Post-Traumatic Stress DisorderSevere£56,180 to £94,470
Post-Traumatic Stress DisorderLess Severe
£3,710 to £7,680
Neck InjuriesSevereIn the region of £139,210
Neck InjuriesModerate£23,460 to £36,120
Back InjuriesSevere£85,470 to £151,070
Back InjuriesModerate£26,050 to £36,390
Shoulder InjuriesSevere£18,020 to £45,070
Shoulder InjuriesSerious£11,980 to £18,020
Mental AnguishFear of impending death£4,380

It is important to note that there are many other types of physical or psychological injuries that you may have suffered and need to include in your train station accident injury claim.

How To Start Your Railway Compensation Claim

When thinking about making train station accident claims, it can often seem daunting, and you may not know where to start. This is why we always offer people a no-obligation and free assessment of their claim. During this, we will ask you questions, as well as answering any which you may have. We will look at whether you have a claim which will be accepted and will (after assessing your injury and how it happened) be able to give you an initial estimate of how much compensation you could be entitled to claim for your personal injury in a train station. Our knowledge and experience mean that we can offer you clear and insightful advice.

After this consultation, you can choose to work with one of the experienced solicitors we can provide. They will then handle the process of making your claim and getting you the damages and compensation you are entitled to.

No Win No Fee Compensation Claims For A Train Station Accident

One of the biggest reasons people are often hesitant to start train station accident claims is the potential costs. Understandably, people are often worried about paying large legal fees and bills when their finances could already be strained. People also often wonder how to pay these in circumstances where they lose their case. This is where a no win, no fee personal injury solicitor comes in.

A no win, no fee agreement is one in which the solicitor will provide agreed legal services to the claimant without any upfront or ongoing charges. They will not ask for any remuneration unless and until the case is successfully resolved and you are awarded a settlement. Your legal fees can then be deducted from this. If your case is not won, you will not have a penny to pay.

Why Use Accident Claims UK As Your Claims Management Service

Getting the right legal help and advice is a crucial step in making your train station accident claims. At Accident Claims UK, we have the knowledge and expertise needed to maximise the amount of compensation you will receive for claims ranging from medical negligence to slips, trips and falls. At the same time, our team will always put you and your needs first. All of this together means that you can relax whilst we handle getting the compensation you deserve. With a free consultation and no win, no fee service, what have you got to lose?

How a solicitor will process a train station accident injury claim

As we have already explained, you’ll need evidence to show how you sustained a train station accident injury. However, that’s not always enough to ensure you win your case or receive any compensation.  In many cases, even when you have evidence to support your allegations, insurers will try to argue that their client wasn’t to blame or that you didn’t sustain the injuries you’re claiming for. This can be a tricky and hard battle to win.

For that reason, we advise that you take on specialist legal representation. If your case is accepted by a solicitor from our team, they will:

  • Ensure they fully understand how your injuries have affected you.
  • Make enquiries and gather ample evidence to back up your claim.
  • Book you in for a local medical assessment to help clarify how you have suffered.
  • Lodge your claim with the train station’s insurers.
  • Handle the case on your behalf so you won’t need to be involved in any negotiations.
  • Work hard to try and secure the highest level of compensation possible.

Importantly, during your train station accident injury claim, your solicitor will be available to answer any of your queries. They will also let you know about any progress or updates in your case. Our team have got up to 30-years experience of claiming on behalf of our clients and winning compensation for them.

If you would like to know more about how we could help you, please get in touch today for further information. Remember, our advice is always free whether you decide to begin a claim or not.

Train Station Accident Claims FAQs

What causes a slip trip and fall?

A variety of numerous factors can cause slips, trips and falls. Most commonly, the Health and Safety Executive (HSE) states that the most common causes include:

  • Design and maintenance.
  • Walkways.
  • Housekeeping.

What types of injuries are common from slips and trips?

  • Broken bones
  • Fractures.
  • Knee damage.
  • Dislocations
  • Lacerations, cuts and bruises.
  • Spine and nerve damage.

Do I have grounds to claim?

Providing you suffered as a result of a third party neglecting their legal duty of care to you, you could have grounds to claim. Please get in touch today for a free consultation.

How much compensation could I be entitled to?

There is no way to estimate your potential payout without assessing the circumstances of your case. This is because claims are valued on a case-by-case basis.

How are claims valued?

Compensation is calculated according to the severity of the claimant’s suffering, which differs in each claim. Typically, the more you suffered, the more you will likely be entitled to.

How can I prove the severity of my suffering?

Often, an independent medical professional is required to verify the severity of your suffering through an evaluation. They’ll look at everything from your physical injuries to your mental health and even ask how your day-to-day life has been affected.

Where can I get legal help to make a claim?

At Accident Claims, we offer a claims management service and can connect you to our panel of personal injury lawyers. They have more than 30 years of experience handling claims and can help you get the maximum compensation you deserve for your suffering.

How can I get in touch?

Please see the next section for some options on how you can contact our team today.

Could I make train station accident claims on behalf of a child?

If one of your children is injured in a train station accident that is not their fault, they would not be able to make their own claim for compensation until they turned 18 years old. This is because the law does not deem minors to have capacity to be able to make their own claims. However, a parent or other responsible person could apply to be a litigation friend for the child, to make a claim on their behalf. This would involve the litigation friend making decisions about the child’s claim. If their compensation claim was successful, the money they receive in compensation would usually be held in a trust for them. Of course, you could always wait and let the child make a claim for themselves once they turn 18, but it could be more difficult to find evidence later on. If you’re concerned about making the right decision for your child, please contact us. We could give you useful information to help you make an informed decision.

Could I make train station accident claims for fatal injuries?

If a loved one worked at a train station, and was fatally injured in an accident at work, you may be wondering how common this could be. In 2020- 2021, according to the HSE, 142 workers were fatally injured in workplace accidents. You can see the industries affected below.

train station accident claims statistics graph

For those left behind after a loved one suffers fatal injury at work, there may be financial expenses associated with the person’s death. A compensation claim could help with funeral expenses, and could provide a bereavement award for those left behind. Our specialist solicitors, authorised and regulated by the Solicitors Regulation Authority could assist with such a claim for compensation.

Talk To Our Team Today About Train Station Accident Claims

When you are ready to start your train station accident claim, contact the personal injury claims specialists at Accident Claims UK to help you with train station accident claims.

train station accident claims

train station accident claims

You can contact us on 0800 073 8801 or use our online contact form on this page to request a callback.

Useful Links Relating To Train Station Accident Claims

Transport For London Incident Support Service
If you have been injured on any services operated by Transport For London, such as trains, buses or the London Underground, you can find help and advice here.

Pedestrian Accident Guide

Please take a look at our guide to learn more information on pedestrian claims.

Child Accident Guide

Why not take a look at our guide to learn more about making a child injury claim with a legal professional.

Shoulder Injury Guide

Please read our guide to learn more information about shoulder injury claims.

Thank you for taking the time to read our guide on train station accident claims.