Restaurant Accident Compensation Claims Guide – Find Out How To Claim?

When we go to a restaurant (or any type of eatery), we expect to enjoy a good meal and great service whether we choose to dine on our own, with a partner, the children or a group of friends. We don’t expect to take a trip to hospital. However, there are cases when this happens. A bout of food poisoning may be the most obvious illness associated with accidents in restaurants, but there are a number of other types of injuries and incidents that can happen in any restaurant in any town city or country. This includes everything from slips and trips to experiencing a broken tooth at a restaurant.

Restaurant accident

Restaurant accident

No matter what has happened to you in a restaurant, you will be able to claim compensation if you can prove that the incident was not your fault and was indeed the restaurant’s fault. This is something we can help you to do at Accident Claims UK. We have years of experience in restaurant accident compensation claims, and you can reach our friendly team on 0800 073 8801. But before you give us a call, make sure you read on to find out everything you need to know regarding claiming for an accident that occurred in any type of restaurant or eatery. We have prepared a lot of information to help you understand the complexities behind a claim and it includes a lot of information that you might not have been privy to before.

Select a section

A guide to restaurant accident compensation claims

A restaurant or café injury or accident is essentially any type of incident that has taken place in a food or drinks establishment that has caused an illness or injury. This could be anything from suffering food poisoning to slipping in a restaurant because of poor maintenance. In this guide, you will discover everything you need to know about restaurant accident compensation claims. This includes details regarding the expected duty of care in a restaurant, food poisoning claims, slips, trips, and falls, the level of compensation you could receive, how to make a claim, and much more. If you still have any queries by the time you finish reading this guide, please do not hesitate to get in touch for more information. You will find our contact details at the end of our compensation guidelines for personal injury cases in restaurants.

What types of injuries and illnesses can you get in a restaurant?

There are many different situations that can result in someone getting injured at a restaurant or coming down with an illness. Some of the most common types of restaurant mishaps or accidents include the likes of…

  • Physical injuries that have been caused due to an entrance or car park that has not been maintained properly
  • Burn injuries that have been caused by food that has been served too hot
  • Falls caused by damaged furniture, damaged floors, poor lights, or poor railings
  • Slippery and wet toilets
  • Falls or slips on wet floors that have not been correctly signposted
  • Badly cooked food
  • Substandard quality in terms of the beverages and goods served

Food poisoning caused by stale, substandard, or poorly prepared food and drinks

Food poisoning happens when eating contaminated food. If the restaurant has not prepared your meal correctly or they have used ingredients that were out-of-date, you may fall sick. This can also happen if they follow unsafe cooking practices, for example, if they use the same utensils for both raw meat and vegetables. Some of the signs that you could have food poisoning include…

  • Feeling generally unwell, for example, having chills and aches or feeling tired
  • A high temperature of 38C or above
  • Stomach cramps
  • Being sick
  • Diarrhea
  • Feeling sick

We have helped many people to launch restaurant accident claims for food poisoning. Call us today for more information.

Slips, trips, and falls in a restaurant

I fell in a restaurant, what do I do? You will be pleased to know that we have also launched many restaurant injury and illness negligence claims for slips, trips and falls, so simply give us a call. There are lots of situations that could lead to such accidents, including slips caused by slippery floors, as well as accidents due to damaged furniture and poor railings or poor lighting. It is important to note that such accidents can happen to both customers and members of staff, and you have a right to claim irrespective of what category you fall into. After all, employers have a duty to ensure that their workforce is safe as well as their customers.

Burns, scalds and similar injuries in a restaurant

Again, these sorts of restaurant accident claims can relate to both customers and members of staff. In terms of customers, such incidents tend to occur when they have been served food that is too hot or a member of staff has dropped something hot onto the customer. For employees, if you have been burnt or scalded due to your own clumsiness, you won’t be able to claim. However, if your employer has encouraged unsafe working practices, allowed you to use equipment that is broken without any warning, or has enabled you to carry out tasks you are not trained for, he or she could be to blame for your burn injury, and if so, you can make a claim.

What health and safety duty of care does a restaurant owe customers or staff?

In the UK, all business owners have a responsibility, by law, to make sure their environment is safe for both their workforce and their members of staff. This includes taking action such as providing the right level of training and carrying out risk assessments. If they fail in this duty, you will be well within your right to make a claim for compensation. You can head to the UK Government’s Health and Safety Executive website for further details regarding the responsibilities to all employers in the UK, including those who run and own restaurants and other types of food and drink establishments.

Statistics for restaurant accidents and illness in the UK

Here are a few statistics regarding restaurant illnesses and accidents in the United Kingdom:

  • The most common restaurant mishaps include hot food and beverage accidents, food poisoning, and slips.
  • To ensure the operator or owner of a restaurant pays compensation, regulations like the Workplace (Health, Safety and Welfare) Regulations 1992 are in place.
  • Roughly 35 per cent of all reported injuries involving restaurant staff members happen due to falls and slips, according to the HSE.

What are the long-term effects of an accident or injury in a restaurant?

All restaurant accident and injury cases are different. The long-term implications will depend on the accident that has taken place and the long-term prognosis. For some people, they are left with physical injuries that will impact them for the rest of their life. There are then those that suffer severe physiological trauma because of what has happened. It is important to recognise that you can claim for both the physical and mental injuries you have suffered, and it is also vital to know that your long-term prognosis will be considered when the payout is being determined.

What can you claim for after an accident or illness in a restaurant?

If you are suing a restaurant for negligence, there are a number of different things you will be able to claim for. Compensation is split into two parts: general and special damages, so let’s take a look at each.

  • General damages: This is the type of payout you are probably already familiar with. This is the money that you will receive because of the pain and suffering you have endured. To determine how much you will receive, the report put together by your doctor will be evaluated. Please note that you can also claim for any psychological injuries sustained due to the restaurant accident.
  • Special damages: When someone is injured or falls ill, it is not uncommon for them to experience expenses as a result. This could be anything from hospital car parking tickets to lost income due to an inability to work. Make sure you track all expenses and keep proof of them so they can be included in your claim.

Restaurant accident, injury, and illness compensation calculator

You probably want to know how much compensation you are going to get if you make a claim against the restaurant in question. Before we go into the average restaurant injury settlement payments, it is important to explain how a compensation amount is determined. All cases will be assessed on an individual basis. After all, while two people may have suffered a head injury in a restaurant, the other may make a recovery whereas the other could be left with permanent damage that is going to have a big impact on the rest of their life. It would not be fair to award these people the same level of compensation, and this is why the circumstances concerning each case are carefully considered to determine the right payout amount. There, while you may have used a compensation calculator online or been given some sort of quote, you should only ever take this as a guideline or a rough estimate. In the table below, you can see the average payout amount for some of the most common injuries relating to restaurant accident compensation claims. This should, hopefully, give you a good understanding regarding the sort of payout you could be looking at.

Type of injury sufferedSeverity of the injuryFurther notesAmount of compensation you are likely to receive
Head injuryModerateWith this type of injury, there will be noticeable changes to the person’s behaviour, as well as mental faculties being altered because of substantial brain damage.£32,725 - £166,500
Head injuryMildExternal or superficial head injuries with no brain damage.£1,675 - £9,700
Hand injurySevereOne or both arms will have been amputated.£22,050 - £47,050
Hand injuryModerateReduced function in the hands.£4,100 - £10,100
Hand injuryMinorLoss of function in both hands on a temporary basis.£700 - £3,300
Leg injurySevereOne or both legs will have been amputated.£73,150 - £103,250
Leg injuryModerateLoss of function in both legs or in one leg.£21,100 - £29,800
Knee injurySevereLoss of function in one knee or both knees.£19,900 - £73,125
Knee injuryModerateLong-term damage and pain to the knees.Up to £19,900
Foot injurySevereOne or both feet will have been amputated.£31,900 - £53,200
Foot injuryModerateThere will be a loss of normal functional capabilities to one or both feet.£10,450 - £19,000
Foot injuryMild Temporary damage and pain to the foot.Up to £10,450

If you cannot find the injury you have sustained in the table below, please do not panic. You can still make a claim. Simply give us a call to find out more about the average restaurant injury settlement in your situation.

How to start a claim for an accident or illness in a restaurant

Starting an accident or illness claim for something that happened in a restaurant can seem daunting. However, it does not need to be, as we make the process as easy and as straightforward as possible. It all starts with a phone call. Simply pick up your phone and give our team a ring. You will find the contact information for our office at the end of the guide. Once you do this, we will offer a free consultation. This is a good chance for us both to ask questions. Don’t be alarmed if we throw a number of queries your way. We only do this so that we can fully understand what happened and provide you with the best possible advice. We will then navigate you through the claim so that you know every step along the way. You will never be left in the dark when you work with us.

No win no fee restaurant illness or accident claims

There are lots of different factors you need to consider when choosing a solicitor, yet there is no denying that the payment side of things is one of the most important. After all, most personal injury victims fear that they will have to spend a lot of money on a solicitor and then there is always the risk that this solicitor will not secure compensation for them in the end. This worry is too severe for a lot of people, and it can result in personal injury victims missing out on the money they are entitled to. In fact, many have! However, this is something you are never going to need to worry about when you make a claim through Accident Claims UK. This is because our service is 100 per cent No Win, No Fee. You may be wondering what this means, so let us explain. With the No Win, No Fee approach, you only pay legal fees if your case is a success and compensation is awarded. If this happens, your solicitor will receive a percentage of your payout – this is a percentage you will have both agreed on beforehand. If there is no compensation, you don’t have to pay anything. This ensures that you are protected financially when you make a claim. You are never going to find yourself in the dreaded position of having no compensation yet a big legal bill to fund. This gives claimants peace of mind, while also meaning that anyone can claim, no matter their financial situation, because large upfront payments are not needed. This service also means that your solicitor is accountable, and so you know that he or she is going to be putting in the required amount of effort to ensure the outcome is a positive one.

Why make your claim with Accident Claims UK

There may be a lot of companies in the United Kingdom that can help you to make a claim, but you will struggle to find another company that provides the level of service that we do. We have an outstanding reputation amongst all of our previous clients, and we have an exceptional track record too. Our level of experience speaks for itself, and we will provide you with a specialist lawyer that has up to 30 years of experience. Not only do we provide a No Win, No Fee service, but also our legal advice is free of charge and we always begin every relationship with a free consultation. Most importantly, though, our clients always come first. We know that you are going through a horrible time, and we do not want to add to the stress you are experiencing. Because of this, it is always our goal to secure the maximum possible amount of compensation in the most efficient manner.

Talk to us today

We hope that you have found all of the information you need about making a personal injury claim against a restaurant. Nevertheless, we know that you may have questions relating to your case specifically, or you may be ready to start the legal process. No matter what applies, you can reach us any time of the day on 0800 073 8801. We are open from Monday through to Sunday at all hours, so please feel free to call at a time that is convenient for you. We also have a free call back service available. You will see the box for this on our homepage. Simply enter your details and we will call you back at the earliest opportunity.

You should know that all of the legal advice we provide is given free of charge and comes with no obligation to use our service. There are also a number of other ways to get in touch with us if you would prefer. This includes using the live chat feature on our website, as well as sending an email to This email service is monitored from Monday through to Friday and we aim to respond to all enquiries within a three-hour period on these days.

Useful Links

Slip, Trip or Fall Compensation Claims Find Out How To Claim?

If you have had a slip trip or fall find out how much compensation you can claim get free advice

Claims at McDonalds

If you have been the victim of an accident that happened in McDonalds, you should read our guide on McDonalds food poisoning compensation and other injuries for more information.

Hot drinks

This link takes you to our guide on securing compensation for hot drink accidents that have caused burn injuries or scalds. You will find information on the steps you should take, as well as the different types of compensation you can claim for.

Burns and Scalds

This link takes you to the NHS page for burns and scalds. You will find information on treatment, when to get medical attention, preventing scalds and burns, different types of burns, and much more.