If you have sustained an injury due to an accident on holiday in Ibiza that was not your fault, then you may be eligible to make a personal injury claim for compensation against those liable.
On average, around a million UK holidaymakers travel to the island on a package holiday each year, making it one of the top destinations to visit in Europe. Going on holiday is supposed to be enjoyable occasion, being away from work, spending time with family, going on new adventures and having time to relax. But if you become injured due to an accident that wasn’t your fault, or become ill due to someone else’s negligence, your holiday may stop being enjoyable and instead, become a nightmare.
If this has happened to you and you’re thinking of claiming compensation for an accident on holiday in Ibiza that caused you to sustain an injury, or you wish to make an Ibiza holiday illness claim, then we at Accident Claims UK can help. We are a personal injury claims firm that have years of experience in the industry and can help and guide you to getting the compensation you deserve. Just call us on 0800 073 8801 and we will do our best to assist you.
Select a Section
- A guide to claims for accidents on holiday in Ibiza
- Popular places to visit or stay in Ibiza
- What do I need to do if I was injured on holiday?
- Important and emergency phone numbers in Ibiza
- Healthcare in an emergency in Ibiza
- How long do I have to claim for an Ibizan holiday accident?
- Package holiday accident, injury, or illness claims
- Hotel accident and illness claims
- Accidents, injuries, and illnesses suffered in a restaurant
- Slip, trip and fall accidents and injuries
- Accidents when participating in watersports, swimming or other activities
- Car crash and road traffic accidents in Ibiza
- Can I use a solicitor based in the UK?
- No Win No Fee claims in Ibiza and the Balearic Islands
- How to start your holiday accident claim
- How to get in touch with our team
- Additional Resources
How To Deal With You Accident On Holiday In Ibiza
Making a compensation claim can be a complicated process, but with cases where the accident happened whilst abroad, they can be even more complicated than normal, especially if you have no legal knowledge in this field. With that in mind, Accident Claims UK have put together this guide to give a detailed overview of what may be involved when making a claim for Ibizan holiday injury compensation.
The guide includes information such as:
- What you should do if you are injured whilst on holiday. This will cover all the things you should try to do whilst still on holiday and when you return to the UK that will help to support your claim.
- Important emergency phone numbers in Ibiza.
- Accessing emergency healthcare in Ibiza as a UK citizen.
- We look at the most common types of accidents, illnesses and resulting injuries that can occur whilst on holiday.
- We give information regarding the personal injury claim time limits so that you can decide if you are still eligible to make your claim and know after what date you will no longer be able to make a claim for an accident on holiday in Spain.
- What happens if your injury was caused in a road traffic accident whilst abroad.
These are just a handful of things that are included in the guide along with much more useful information. We also look at how using a specialist legal team such as Accident Claims UK can really be of benefit and increase your chances of successfully claiming the maximum amount possible.
By far one of the most popular of the Balearic Islands, is Ibiza. The island is relatively small compared to some other islands, but has many attractions to offer such as it’s busy nightlife, sandy beaches and historic old town. Some of the best places to visit in Ibiza include:
- Cala Llenya – This is a beautiful beach that is surrounded by green pine trees and only ten minutes away from San Carlos. It is a quieter beach that is popular with families and often a hotspot for playing beach volleyball. On Sundays there is also a market nearby.
- Playa d’en Bossa – This area has the longest sandy beach on the island and is very popular for those who want to holiday in an all-inclusive resort. Those who like to go out in the evening will like it here also as there are plenty of bars and clubs open until late.
- Santa Eulalia del Rio – Situated on the East coast of the island, Santa Eulalia del Rio is attractive to many because of it’s culture, scenery, cuisine and beautiful beaches. One of it’s features is a long promenade that allows you to walk alongside the sea with brilliant views. People who stay here enjoy dining out and visiting the shops.
- Cala Llonga – Here is a beautiful white sandy beach with picturesque scenery of hills covered in pine trees. The beach has a playground and a mini amusement park and so is very popular with families with young children. Just ten minutes away is Ibiza old town which many like to look around.
- Ibiza Town – This is certainly the largest and prettiest area on the island. Ibiza town has a walled fortress and the streets are cobbled. There are two areas in Ibiza town, the old town which is full of cultural delights and restaurants, the other part of Ibiza town is where the newer buildings can be found. The town also has a cathedral, from where some of the best views of the island can be found.
If you have suffered an injury and/or illness in Ibiza, there are a number of things that you can do that will provide evidence to help with your claim. There are some things you should try to do whilst still on holiday, and then a number of other things that you can do once you are home. Below, we have listed all of the different steps that you can take in support of your claim, of course, you may not be able to do everything, but even by doing a few of them will help.
What to do whilst still in Ibiza:
- Depending on the type of accident on holiday in Ibiza that you have, if it is necessary such in the cases of roar traffic accidents for example, make sure that the Police have been informed. Write the names of the police officers you speak to down and also ask for the incident reference number.
- For the sake of your health, seek medical assistance. Write down the names of the doctors who treat you and ask for a copy of the medical report. There is more information further on in the guide regarding how to get medical care as a UK citizen.
- If your holiday was booked with a UK travel agency, you should inform them of the circumstances as soon as possible. You can do this by either phoning them directly, or going through the travel rep. Make sure to take down the name of the person you speak to and also, if possible, ask for an incident report number.
- Try to take down contact details of any witnesses to the accident or illness as a witness statement may be required and can really help to strengthen a claims case.
- Take photographs. These should be not only of your injury, but also of the area in which the accident took place and also to show the reason it happened if possible.
- Make sure to contact your health insurance company to inform them of the accident and that you will be making a claim.
What to do when back in the UK:
- Call your travel agent again to make sure that your accident has been reported correctly and that they have all of the facts.
- Make sure to inform your health insurance company that you have now returned to the UK.
- It is a good idea to seek further medical attention once in the UK to make sure your injury has been treated correctly and to check if any further treatment is needed. Your injury will then also be recorded into the UK health system.
You may also want to contact a legal firm with holiday accident solicitors such as Accident Claims UK that are experienced in holiday compensation claims.
Depending on what has happened to cause you to become ill or injured, you may need to contact the emergency services such as the Police or Ambulance service whilst in Ibiza. As a UK citizen you may also need to contact the British Embassy. We have listed below the hospital and emergency numbers in Ibiza:
- For General Emergencies – 112. This is similar to our 999 where you will be asked which emergency service you need.
- Ambulance – 061
- Policlinica del Rosario – 971 301 916
- Hospital Can Misses – 971 397 000
- Hospital Cas Serres – 971 392 960
- Red Cross – 971 390 303
- Maritime Emergency – 900 202 202
- Toxicology – 915 620 42
- British Consulate – +34 93 366 6200
Once you have made the necessary call to seek professional help and treatment, you will have already started a chain of events that can be used as evidence in order to successfully make your holiday injury compensation claim, such as:
- Getting in contact with the Police to report your accident.
- Notifying your package holiday agent.
- Receiving medical care and treatment.
- Notifying your health insurance company.
- Taking down the names of witnesses.
Before embarking on starting legal proceedings for claiming compensation for your accident on holiday in Ibiza, you should firstly ensure that you have received medical treatment.
The European Health Insurance Card (EHIC) is accepted in Spain and this allows you to receive medical care just the same as if you were a Spanish citizen. However, that being said, EHIC does not cover any ongoing treatment as an outpatient, any dental care expenses, or repatriation on medical grounds. The costs of these would need to be met either directly by yourself or by your health insurance company.
The Department of Health, Overseas Healthcare can provide you with a temporary card if you have left your EHIC back in the UK, or lost it whilst abroad. You can contact them on +44 191 218 1999.
A personal injury claims time limit will apply when making a Balearics holiday accident claim. The time limit may differ depending on the circumstances of your accident or illness:
|Accident / Injury / Illness||Time Limit|
|If the accident or illness occurred whilst on a packaged holiday, flight or excursion that was pre-booked whilst in the UK:||3 years may very|
|If the accident or illness occurred whilst on a holiday, flight or excursion that was booked privately||1 year (can vary)|
|If the accident or illness occurred whilst on a privately booked flight either to or from Ibiza airport||2 years may very|
If you are unsure what the time limit is for your own individual circumstances, just call us at Accident Claims UK and we will endeavor to clarify this for you.
Travel Injury And Accident Claims Our Team Conducts
So that you can make a successful injury and illness in Ibiza compensation claim, you need to ascertain how you’re going to initiate the claim. If you booked through a UK holiday company, then it certainly makes it easier as you will be covered under the Package Travel, Package Holidays and Package Tours Regulations 1992.
These regulations were put in place to protect the UK consumer from immoral travel vendors. The UK travel companies below will be bound to these regulations and so any package holidays, flights or trips, should be covered under these rules.
- Direct Holidays,
- First Choice Holidays
- Thomas Cook
- Virgin Holidays
- Monarch Holidays
- Airtours Holidays
- Olympic Holidays
- Saga Holidays
- Crystal Holidays
- Balkan Holidays
- Direct Holidays
- Libra Holidays
Accident Claims UK will be happy to help you to make your compensation claim against any of these UK tour operators, just give us a call on your return from aborad and we can get the ball rolling.
There are a many number of ways in which someone may become injured or suffer an Ibiza holiday illness, some being more common than others. Accident Claims UK have dealt with many injury and illness in Ibiza compensation claims over the years and have found the most common ones involve the following:
- Swimming pool accidents often due to either poor maintenance or insufficient pool supervision, or lack of life guards.
- Gym accidents, again often due to poorly maintained equipment and area or inadequate supervision with equipment use.
- Slip, trip and fall types of accidents. These can happen due to poor floor maintenance, floors that have been left wet when cleaned, food and drink spillages and poor housekeeping resulting in trip hazards in walkways.
- Electrical related injuries due to poorly maintained fixtures and fittings or faulty electrical equipment.
- Food poisoning and other food and drink related illnesses often due to poor hygiene or food not being stored, prepared or cooked properly.
Of course these are not the only accidents resulting in injuries or incidents of illness that can occur whilst on holiday in Ibiza. However you have sustained your injury or become ill, if it was due to the fault of someone else, you may be eligible to make a claim. Contact Accident Claims UK and speak to a personal injury solicitor to find out if you have a legitimate claim.
As Ibiza has a warmer climate in comparison to the UK, extra care should be taken to ensure that food is stored properly to stop the multiplication of bacteria that would occur otherwise. Although, occasionally, when visiting a foreign hotter climate, holiday makers sometimes suffer a ‘runny tummy’, this is only a slight annoyance and doesn’t really ruin the holiday, but if they suffer from food poisoning, this can result in severe illness and sometimes being hospitalised, completely ruining the holiday without a doubt. Also, tap water on the island does not undergo the same treatment as it does in the UK and if used to wash uncooked vegetables such as salads for example, or used to make ice cubes and so on, it can result in people suffering an upset stomach and so bottled water should be used to prevent people becoming ill.
Food related illnesses may result from:
- Food that has been inadequately stored.
- Food that has not been properly prepared.
- Cross contamination between uncooked and cooked meats.
- Food washed in tap water, or ice cubes in drinks made from tap water.
- Food that has been reheated when inappropriate.
- Food that has not been cooked properly or has been undercooked.
- Food and drink prepared in unhygienic conditions.
As well as food related illnesses, accidents causing injuries may occur due to a number of other reasons. These may include:
- Burns caused by food and drinks too hot for consumption, or from hot drinks being spilt onto skin.
- Slip and fall accidents caused by food and drink spillages that haven’t been cleared up, wet floors from cleaning without safety signs present, or spillages and leaks in the bathroom amenities.
- Trip and fall accidents possibly caused by poor housekeeping resulting in items being left in walkways, or poorly maintained floor coverings etc.
These accidents are the most common types of accidents that we come across when making compensation claims on behalf of clients that have had an accident on holiday in Ibiza.
Slips, trips and falls can happen in a variety of different ways and result in a number of different injuries ranging from fairly mild, to more severe injuries and sometimes even fatal ones. Although the list of possible accidents is long and varied, the most common tend to be:
- Tripping on damaged tiles by the pool resulting in an Ibiza pool accident.
- Poor lighting around the stairs resulting in a fall.
- Poorly maintained floor coverings such as loose tiles, or torn carpets, leading to someone tripping over.
- Slippery floors due to being wet or dirty.
- Tripping over when either getting on, or getting off of a bus, train or plane because of uneven surfaces.
There are many other ways in which someone may be injured due to a slip, trip or fall. If this has happened to you and it wasn’t you fault but was due to somebody else’s negligence, you may have a valid reason to make a compensation claim. Call Accident Claims UK for further help and guidance.
With its warm climate and lovely beaches and surrounding areas, Ibiza offers lots of different water sports and other activities that really appeal to the UK holiday makers. However, unfortunately a lot of UK holiday makers sustain an injury whilst participating in these activities, often due to poor management and lack of health and safety regulations. Common accidents occur due to:
- Poorly maintained jet skis and insufficient supervision.
- An Ibiza cliff accident can occur when rock climbing due to poor supervision, or being supervised by an untrained person.
- Lack of health and safety precautions and regulations being carried out when bungee jumping.
- Insufficient or lack of professional supervision when horse riding.
If you have been injured whilst participating in a sporting activity whilst on holiday outside the UK, call us to discuss the details surrounding your case to see the next best course of action to take in regards to making your claim.
The risk of being involved in a road traffic accident as a UK tourist whilst in Ibiza is a lot higher than when you are at home in the UK as Ibiza is very busy particularly in high season with many cars, motorcycles, buses, scooters and cyclists on the road, and with the added confusion of driving on the other side of the road, it is no surprise that the risk of an accident is higher.
If you are unfortunate enough to be involved in an accident on the roads whilst here, try to do the following:
- Make sure that the Police have been informed and know that the accident took place, even if they don’t actually attend the accident.
- If your holiday was booked through a UK travel company, be sure to inform them of what’s happened.
- Gather contact details of the other road users involved and any witnesses.
- Take photos of the scene and injuries if possible.
When back in the UK, contact Accident Claims UK to get your compensation claim underway.
How Our Team Of Experts Can Help You
In short, yes you can. Just because the accident happened whilst abroad in Ibiza, it doesn’t mean that you have to use a Spanish solicitor. Our UK solicitors at Accident Claims UK are able to conduct compensation claims against all UK travel companies and also hospitality companies overseas.
Accident Claims UK offer a no win no fee service whereby when you employ us to pursue a compensation claim on your behalf, we don’t ask clients for any payments before or during the Ibiza holiday claims process at all. We also do not ask for any payment if we lose your case. The only time we ask for payment for our legal fees is when we have successfully won your claims case for you, and under the terms of the no win no fee agreement, this is taken as an agreed percentage of the final settlement amount.
Therefore with Accident Claims UK’s no win no fee service, there are no risks to, or gambling of, your current finances.
Starting your claim needn’t be complicated. We’ve made the process very simple, all you need do is follow the steps below.
|Contact our team by email, phone, or post.||Our team will assess your claim.||Once you are ready, we can then start your claim.|
We have been working in the personal injury claims industry for many years and have dealt with many holiday injury compensation claims with great success over the years. We have a fantastic reputation for not only great results, but great customer service too. We are a very friendly and reliable team and work with extreme professionalism in order to get our clients the compensation they deserve.
In most circumstances, we will offer to conduct the case on your behalf, and if so, we will then set to work on building on your case, gathering more evidence to support your claim and getting it ready for court proceedings. We may also offer you a free, local medical if we think this will benefit your case.
Just call Accident Claims UK on 0800 073 8801 and a member of our team will put you in touch with one of our personal injury lawyers for free legal help and advice. Should you wish us to conduct your claim on your behalf, we will discuss our no win no fee service with you in more detail and get the ball rolling to get you the compensation you are rightfully owed.
British Embassy Madrid
Paseo de la Castellana 259D,
Tel: +34 917 14 64 00
Opening hours: Monday to Friday 8:30am to 5pm
British Consulate Palma de Mallorca
Carrer Convent dels Caputxins, 4
Edificio Orisba B 4ºD
07002 Palma de Mallorca
Tel: +34 93 366 6200
Leads to another of our guides with information on what to do if you have an accident whilst abroad.
NHS guide to accessing healthcare in Spain.