Misdiagnosed By Video Examination By A GP Or Doctor, How Much Compensation Could I Claim?

By Brett Williams. Last updated 11th August 2021. If you have been misdiagnosed by video examination by Doctor or GP, this guide will attempt to explain why you could be able to make a compensation claim, and also how to go about it.

Misdiagnosed by video examination by a GP or doctor compensation claims guide

Misdiagnosed by video examination by a GP or doctor compensation claims guide

In the same way that a personal injury solicitor can help you to pursue a personal injury claim, a medical negligence lawyer can help you claim for the suffering and pain a medical professional has done you due to negligence. If you need any questions answered about making such a claim, then a member of our claims team can answer them for you if you give them a call on 0800 073 8801. They are available 24 hours a day, 7 days a week.

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A Guide On Claims If Misdiagnosed By Video Examination By A GP Or Doctor

In the sections below, this online guide will look at how a GP misdiagnosis can happen, and specifically a wrong diagnosis during a video examination. One thing to keep in mind is the fact that just as when a personal injury lawyer processes a claim there exists a personal injury claims time limit that will apply, the same is true of clinical negligence claims. This is 3 years from the date of the negligent incident or the date you obtained knowledge of an injury or illness resulting from a GP misdiagnosis, for example.

We begin this guide by taking a look at what video consultations are, and their benefits and drawbacks. We look at how a video consultation can result in a misdiagnosis, how such an examination should be carried out, and why a doctor may decide that a video consultation is the best option.

Next, we cover the types of medical negligence that could be caused by a patient undergoing a video examination, as well as other problems that could arise due to this format.

Moving on, we discuss whether a patient could be in a position to pursue a compensation claim when they are treated by the National Health Service (NHS) or a private doctor.

The last sections of this guide address the financial aspects of the claims procedure. You will see that we have published an example compensation table that indicates potential compensation ranges for different levels of illness severity. We follow this with a section that details many of the commonly claimed for types of damages. And lastly, we explain the basics of what a No Win No Fee claims service is, and how this kind of legal representation works.

If you become the victim of misdiagnosis due to a poorly performed video examination, we could be able to help you. No matter if it’s a misdiagnosed hernia, misdiagnosed cancer, a misdiagnosed fracture, or any other medical condition, we can help. All you need to do is reach out to our claims team on the number at the top or bottom of this page. One of our expert advisors will talk through your claim with you and inform you of what legal options you might have, and give you some free legal advice about what your next step should be.

What Are Online Video Consultations?

During the COVID-19 pandemic that began in early 2020, new ways had to be found to handle patients that followed the UK rules on lockdown and social distancing. Many organisations, including the NHS, started to deploy online, collaborative solutions to this problem. The NHS now offers a number of GP services online, and this includes video examinations for people who need to see a GP during the lockdown period.

Many GPs can offer online services, including voice only consultations and video examinations. However, the patient will generally have to answer a series of questions online to discern the kind of online service they need.

How Do Video Examinations Work?

If you need to see a GP during the lockdown, one of the options f is a video examination. Once you have completed the initial questionnaire online, you will receive an SMS or an email from your GP telling you what the time and date of your video examination will be.

At the time of the examination, you can use your smartphone, tablet or computer to start the online examination. The SMS or email will have contained instructions for setting up your device to do this. It is advisable to set up your device prior to the examination, so you know everything is working ahead of time.

The online examination will be very similar to a face-to-face examination, with you speaking to the doctor and seeing the video of their face on your device. If you are suffering visible symptoms, the doctor may ask you to move your camera so that they can be seen, or may recommend a face to face examination instead. If a visible symptom cannot be seen clearly, this may cause a doctor to misdiagnose a symptom.

What Do I Need To Have To Talk To My Doctor By Video?

In order to be able to have an online examination made by your doctor, you will need to use a suitable device and related technology, this could be:

  • A smartphone or tablet running Google Android or Apple iOS.
  • A desktop PC or laptop running Windows 10 (although Windows Vista, 7 and 8 may also work), Apple OS X, or Linux with a suitable UI (mileage may vary).
  • A webcam either built into the device or attached via USB.
  • A microphone, either built into the device or plugged into the Mic In socket or via USB.
  • A relatively fast and stable internet connection (4G or 5G for devices using cellular data).
  • An installed and working copy of the software used to connect to your GP’s video call. Instructions for setting this up will have been included in the SMS or email you received confirming the appointment.

If you have problems connecting to the video examination on the day, you will have the option of rescheduling the session. However, the GP or the surgery will not provide technical support to help you resolve hardware/software issues that are preventing you from connecting.

Are There Limits To Video Consultations?

It should be fairly obvious that due to the constraints of an online video examination, it could increase the risk of a symptom, especially a visual symptom, being misdiagnosed by a doctor. However, there are other cons that apply to this technology, and these include:

  • The possibility of misdiagnosis.
  • No human touch.
  • Increased cost to the patient.
  • Requires compatible technology.
  • Requires a fair level of technical ability.
  • Not suitable for all patients.

As we can see, video examinations are not a solution for everyone. Not every medical condition lends itself well to being diagnosed remotely, especially those with subtle visual symptoms. Furthermore, the technical problem of connecting to the video sessions is shifted to the patient, at an increased cost. Considering that a face-to-face consultation is free and simply requires the patient to turn up, video consultation has a much higher cost in effort.

What Is Misdiagnosis By A Doctor Or GP?

A negligent GP can cause serious repercussions for a patient. Your GP acts as your first port of call when you are feeling ill. They are tasked with diagnosing your medical condition and deciding whether you should be referred on to a specialised healthcare unit within the NHS. Therefore, a negligent doctor decision could see the patient going without critical treatment. This could cause serious healthcare issues and potentially threaten the life of the patient.

Every GP has a responsibility to never do harm to one of the patients that they are treating. A breach of this duty of care that results in harm to the patient could be deemed clinical negligence if it could have been avoided. The victim will need to prove that the harm they have suffered would not have occurred had the doctor not been negligent, if they wish to pursue a claim. We can help with this. Call our claims team to learn more.

How Doctors Should Carry Out Examinations Or Consultations By Video

When it comes to suing a doctor for misdiagnosis that occurred during a video examination, it’s up to the claimant to establish that negligence occurred. Therefore, every doctor must make sure that they follow proper protocols for making an examination by video. Recommendations to a GP could include:

  • Know when a video examination is appropriate and when it is not.
  • Take time to plan ahead for each online video session.
  • Set up the location for your video session. Make sure the environment is quiet, properly lit and that it is private.
  • Ensure that the technology stack for hosting video examinations is working prior to an appointment.
  • Start with an introduction of who you are, and what the session aims to achieve.
  • Give signposts to the patient, telling them what you are doing throughout the session.
  • Ensure that the patient understands what you have told them.
  • Close the session professionally, with a proper sign off that recaps any recommendations or instructions that you have given the patient.

If a GP fails to manage an online session professionally, and this leads to a patient being harmed through medical negligence, then we may be able to help.

Why Doctors Carrying Out Examinations By Video May Misdiagnose A Patient

There are a number of factors that could lead to a doctor misdiagnosis when a video examination is used. These could include, for example:

  • With no physical examination, symptoms may be missed.
  • Inability to read patient body language may lead to missed indicators.
  • A tendency to dispense antibiotics.
  • Fragmentation of clinical documentation could lead to mistakes.
  • Physical, visible symptoms may be overlooked.

We could be able to help you to claim if your GP has acted erroneously and ultimately, that error caused you harm. Call us today to learn how.

Types Of Negligence Which Could Happen During Video Examinations

There are three ways that a patient can come to harm if they are misdiagnosed by a GP, and these are:

  • Incorrect diagnosis – with the victim not receiving the right treatment.
  • Failure to diagnose – with the victim not receiving any treatment.
  • Late diagnosis – with the victim receiving critical treatment very late.

In each example, the patient’s medical condition could worsen, resulting in death in the most extreme cases. To learn how we can help if you have been misdiagnosed, call our advisors today.

Additional Concerns Related To Video Consultations

There exists a danger that the patient/doctor relationship becomes dehumanised when video examinations become the main way for a GP and their patients to communicate.

In some cases, such as when dealing with patients who are suffering a mental health problem such as depression, it could mean that misdiagnosed depression is missed, as the GP may have a reduced level of physical empathy towards the patient.

Could I Claim Against A NHS GP For Misdiagnosis By Video Examination?

The NHS has to follow a whole host of different regulations related to the quality of care that patients are provided. When these regulations are not followed, and a doctor harms a patient through negligence, then the victim could be able to make a compensation claim. The first step is to make an official complaint to the NHS. For some advice on how to do this, please contact our advisors.

Could I Claim Against A Private Doctor For Misdiagnosis By Video Examination?

If you come to harm due to clinical negligence at the hands of a private doctor, you can still make a misdiagnosis claim. In this case, it would be the operator of the healthcare facility where the doctor works that you would make a claim against. This is also something that we can assist you with. Our advisors can advise you more if you give them a call.

Assessing Compensation For A GP’s Misdiagnosis By Video Consultation – Updated August 2021

You might be able to track down some kind of medical negligence compensation calculator, similar in function to a personal injury claims tool or calculator, that will estimate your claim value for you. You can also check out the example table below that shows the range of compensation different severities of illnesses might attract. It has been produced using the guidelines of the Judicial College, a legal body that reviews compensation awards made by the courts. 

Health IssueHow Bad?CompensationNotes
IllnessMinor£860 to £3,710This category would cover an illness with minor symptoms, for which the patient would generally use over the counter medication to treat, and that would last for just a few days, with lingering symptoms that may last several weeks.
IllnessModerate£3,710 to £8,950This category would cover an illness with moderate symptoms, that could require prescription medication to treat, with recuperation happening at home. Some symptoms could be quite painful, but in general, they should clear up within a few weeks, with lingering symptoms up to two years.
IllnessSerious£8,950 to £18,020This category would cover an illness with serious symptoms, that would be quite painful in some cases. The patient would likely be hospitalised for treatment initially, and then sent home to recover once their condition is stable. The main symptoms would subside within 4 weeks, but lingering symptoms could be permanent.
IllnessSevere£36,060 to £49,270This category would cover an illness with severe, even lethal symptoms. The patient would likely receive emergency hospital treatment, and stay in the hospital for the majority of the time they are in recovery. The victim could have lingering symptoms that may have a substantial impact on their life in the future.

If you wish to get a much more precise valuation, a solicitor will need to value it for you. Give our claims team a call to start this process.

What Other Forms Of Compensation Could You Claim?

If you make a clinical negligence claim due to an injury, illness or other medical condition that resulted from a poorly carried out video examination, if you win your claim you will likely receive a number of different types of damages. General damages are a class of damages that relate to some kind of physical harm that the claimant has suffered. The amount of damages awarded will depend on how much trauma, suffering and pain the claimant was subjected to, the kind of treatment they received, and any long-lasting symptoms or impairment. General damages might include:

  • General suffering and pain caused by the symptoms of an illness or injury.
  • Psychological trauma resulting in conditions such as depression or anxiety.
  • The pain and trauma caused by being subjected to invasive or traumatic treatment.
  • Deterioration in the quality of life caused by a long-term impairment or permanent impairment.

The purpose of special damages is to compensate the victim for non-physical and financial losses. In many cases, the claimant will wish to claim back costs already spent. If they do, they will need to support their claim by providing documentary proof of this spending. Special damages might include compensation for:

  • The likes of travel tickets to and from medical appointments and the like.
  • The cost of hiring in a home helper or a nurse.
  • The cost of paying for treatment through private hospitals.
  • To make up for lost earnings (wages/salary) due to missing work and not being paid either in full or partially.
  • For reduced earning potential in the future due to an impairment impacting the working potential of the claimant.

If you would like to learn what types of damages might be appropriate to try and claim for based on your personal situation, call our team. One of our advisors will evaluate your claim for you and let you know.

No Win No Fee Claims If Misdiagnosed By Video Examination By A GP Or Doctor

Using the services of a lawyer that offers a No Win No Fee arrangement has two primary benefits. Firstly, you are going to gain the legal help you need to take your claim through to a successful conclusion. Secondly, because you don’t pay the lawyer until the claim has been won, you are minimising a lot of the financial risks associated with making a claim.

A Conditional Fee Agreement (CFA) is a kind of No Win No Fee contract to provide legal services. It gives benefits such as the claimant not needing to pay an upfront fee, or ongoing fees as the claim is processed. If the claim is lost, the claimant will also not need to pay their solicitor any fees.

If the claim is won, the lawyer will ask that the claimant pays a small success fee, that is legally capped. This can be deducted out of any compensation payment the lawyer has received on behalf of the claimant.

How Our Advisors Could Help You Claim Compensation

We can provide you with an experienced clinical negligence solicitor from our panel. With over 30-years of experience with such claims, we are sure that we can be of help to you. We will always use plain English without legal jargon to answer your questions and do all we can to ensure you receive the most compensation possible.

Begin A Claim Against A Doctor Or GP

Has a misdiagnosis harmed you after having an online video examination with your GP? If so, please call our advisors on 0800 073 8801. When you contact us, an advisor will tell you how we can help with your claim.

Misdiagnosed by video examination FAQs

Could I be compensated if my condition was misdiagnosed by video examination?
Whether a doctor assesses your condition in their surgery, in your home or via a video call, you could claim compensation if a misdiagnosis caused you to suffer. Reasons why you might be able to claim include where your illness got worse, where you weren’t sent for tests or because you suffered a reaction after the wrong drugs were prescribed.

The video quality wasn’t very good, could I still claim for a misdiagnosis?
If your GP asks you to connect to a video call, they need to ensure that the quality of the video is acceptable before offering a diagnosis. If the video quality isn’t good enough, and they diagnose the wrong condition, they could well have acted negligently. In this situation, it may be prudent to cancel the video call and arrange a physical appointment instead.

How long do I have to claim for a misdiagnosis?
Medical negligence claims generally have a 3-year time limit. Rather than starting from the date of your appointment, your time limit is more likely to start from the date of knowledge. This will be when your condition was diagnosed properly, and the misdiagnosis confirmed.


Where To Learn More

These additional guides could be useful:

Claiming Against A GP

Medical Negligence Claims Explained

Clamming For A Death Caused By Clinical Negligence

These external pages have useful information:

NHS Negligence Advice

The Law And Medical Malpractice

Clinical Negligence And Mental Health

Hopefully, you now understand how to claim if you were misdiagnosed by video examination. Please call today if you have any further enquiries.

Guide by MW

Edited by REB