I Suffered A Psychological Injury After A Housing Association Data Breach. What Are My Rights?
Accident Claims UK can help if a housing association data breach has affected you. A housing association is a not-for-profit organisation that provides lower-cost housing, also known as social housing. Unlike the private rental market, social housing tenants tend to live in their home on a long term or permanent basis. Some social housing tenants are vulnerable individuals who may be elderly or have a disability.
It is normal practice for housing associations to collect personal data belonging to tenants, employees and others. However, under the General Data Protection Act (GDPR), organisations must protect the personal data they collect. Therefore, you may be owed compensation if you have been affected by a housing association data protection breach.
In this guide, we will explain how a social housing data breach can happen. And we will show you how to make a valid data breach claim.
Get in touch with Accident Claims UK now to start your claim. Call us on 0800 073 8801 or make an online enquiry to get started. Or continue reading this social housing data breach guide to learn more.
Select A Section
- A Guide On Housing Association Data Breach Claims
- Personal Data That Housing Associations Could Hold About You
- What Are Personal Data Breach Claims Against A Housing Association?
- What Should A Housing Association Do After A Data Breach?
- Housing Associations Affected By Data Breaches
- When Do You Have The Right To Claim For A GDPR Breach?
- Evidence Relevant To Data Breach Compensation Claims
- Housing Association Data Breach Compensation Calculator
- Non-Material Damages Compensation Under the GDPR
- No Win No Fee Personal Data Breach Claims Against A Housing Association
- Speak To Our Claims Team
- Frequently Asked Questions On Breaches Of GDPR Rules
- Related Guides
To operate, housing associations need to collect personal data from tenants, employees and other parties. When they do so, housing associations must follow data protection legislation. This includes the General Data Protection Regulation (GDPR). This is a piece of EU data regulation, which the Data Protection Act 2018 enacts into UK laws.
Under the GDPR, housing associations have the following responsibilities:
- Firstly, housing associations are responsible for protecting data they collect.
- Secondly, to protect the data, housing associations should have proper data management and cybersecurity systems.
- And finally, following a data breach, the housing association may be held liable for any harm caused.
We will look at the key parts of the GDPR in more detail later in this guide.
What Happens If A Tenant’s Data Is Compromised Or Staff Data Is Compromised At A Housing Association?
The victims of the data breach would have the right to claim compensation so long as the breach causes them to suffer. We will explain how data breaches can happen and how to make a data breach claim for compensation later in this guide. What’s more, we will review the Flagship Housing Association data breach.
We could help you if you wish to make a data breach claim for compensation. Contact us today for your free consultation. Our personal injury solicitors could start working on your case if we can see you have a formidable claim.
What are the benefits of working with Accident Claims UK?
- Our solicitors can assess your claim’s worth and negotiate hard to make sure you get the right amount of money.
- Our solicitors have decades of experience handling compensation claims.
- If a solicitor takes your case on, they’ll offer you their services under a No Win No Fee agreement.
Data Breach Claims Time Limits
There is a time limit of six years for a data breach compensation claim in the UK. However, the limit is just one year if the data breach violated your human rights.
Firstly, what does personal data mean? Personal data is data that can identify an individual, or be used with other information to identify a person. Below are some examples of personal data that housing associations may collect from their tenants.
- Tenant (customer) name
- Home address
- Email Address
- Phone number
- Date of birth
- Disability status
- Nationality and national origin
- Sexual orientation
- Gender or gender identity
- Religious beliefs
Some of the data that housing associations collect relates to people’s personal characteristics. This can include ethnicity, sexual orientation or religion. This is considered sensitive personal data. The data subject may suffer prejudice, abuse or hate crimes if this data becomes breached.
Housing associations will also collect job-specific data on their employees, such as job title, start date, bank details and information about personal performance.
A housing association data breach is a security incident at a housing association involving data protection. It can involve an unauthorised party accessing the data, data leaks or data disclosure. It can also involve personal data becoming destroyed, altered, stolen or lost. This can be done without your consent and can be deliberate, accidental or unlawful.
How Do Social Housing Data Breaches Happen?
Many data breaches happen because of human error. A social housing data breach can happen if an employee makes a mistake. For example, an employee may intend to send a letter containing personal information to a tenant but send it to the wrong address. This means that the tenant’s data could be compromised because an unauthorised third party could access it.
Unfortunately, a housing association data protection breach can also take place if criminals attack the organisation. For instance, a housing association may become the victims of a cyber-attack. (This is when criminals use hacking or malware to attack an organisation.) They may carry out the crime to hold the data to ransom or target data subjects for fraud. This can lead to these individuals losing money further down the line.
Victims of a data breach may be eligible to make a data breach claim, providing they can prove suffering. Accident Claims UK can connect you with a data breach lawyer to handle your claim. To begin work on your data claim, call us today to discuss it with an advisor.
A data breach by a housing association means that tenant or staff data is compromised. This could violate the privacy and personal security of those involved. Therefore, if a data breach takes place, the housing association should act responsibly. They must inform the Information Commissioner’s Office (ICO) of the data breach within 72 hours if it puts data subjects at risk. What’s more, in such a scenario, they should send notifications to the individuals who have been affected by the data breach.
Does the ICO enforce the GDPR?
The Information Commissioner’s Office enforces the GDPR and other data protection legislation in the UK. They can investigate if a housing association commits a data breach. As a result, they may issue the organisation with an ICO fine.
To prevent personal data breaches, housing associations should follow legislation, such as the General Data Protection Regulation and the Data Protection Act 2018.
Housing associations should do the following when they collect, process and store data from individuals (data subjects):
- Firstly, housing associations should inform you about the collection of your personal data.
- Secondly, the housing association must explain their reason for collecting the data. What’s more, the housing association should not use the data for another purpose.
- In addition, the housing association should keep personal data up to date.
You have the right to make a data breach claim if a housing association compromised your personal data and caused you to suffer. To see if you can begin your data breach claim, call Accident Claims UK to speak with an advisor.
Flagship Homes are also known as Flagship Group. Flagship Homes is a housing association that owns over 31,000 homes in the East of England. They have over 1,200 employees and collect personal data belonging to their tenant’s and employees in order to function.
Unfortunately, the Flagship housing association was targeted by cyber attackers in November 2020. Some personal data was encrypted as a result. This data belonged to tenants and employees alike. Flagship Homes publicly stated that they did not believe that the attackers stole any personal data. The company clarified that they believe the attackers used a phishing scam to access the data.
What Happened As A Consequence Of The Flagship Group Data Breach?
The housing association data breach was reported to the Information Commissioner’s Office.
Call Accident Claims UK to talk to an advisor about a data breach that caused you to suffer. We could put you in touch with a skilled data breach lawyer to see that you are owed compensation.
In the UK, the GDPR protects the data privacy of individuals. Therefore if an organisation breaches an individual’s personal data, the victim could have the right to make a compensation claim. You could make a data breach claim for any emotional distress or financial losses experienced due to a housing association data protection breach.
To find out if you could claim, please call Accident Claims UK for free today. An advisor will be able to assess your case in depth. If it’s formidable, they could assign a data breach claims solicitor to start working on your case to see that you are owed compensation.
Rights Of Data Subjects
Under the GDPR, individuals have the right to:
- Be informed
- Access their data
- Restrict processing
- Data portability
You also have rights about automated decision making and profiling.
You can read more about your individual rights under the GDPR in this ICO guide.
What evidence could you provide to support your case? You could use:
- Confirmation of the breach from the Information Commissioner’s Office.
- Your social housing data breach notification.
- Your medical records. They can provide evidence of psychological injury.
- Evidence of financial losses. They can be provided through financial documents such as bank statements.
There may be other forms of evidence that you have. It’s important to provide proof so that you can be accurately compensated for every loss.
To discuss your evidence options, get in touch for free legal advice.
You can use the table below to see how your housing data breach claim for psychological injuries could be valued. The table estimates how much you could receive in non-material damages. (This is compensation for any emotional distress or psychological injuries you may have experienced.)
This table does not include any material damages (compensation for financial loss) that you could claim.
|Type & Severity Of Psychological Injury||Description of injury and comments||Compensation Estimate|
|Less Severe Post-Traumatic Stress Disorder||A full recovery should be made within a period of 1 to 2 years.||Up to £7,680|
|Moderate Post-Traumatic Stress Disorder||A full recovery should have been made by the time of the claim. There could be some residual effects but these should not be grossly disabling.||£7,680 to £21,730|
|Moderately Severe Post-Traumatic Stress Disorder||This person will have been affected in similar ways, but will have a better prognosis than in the category below.||£21,730 to £56,180|
|Severe Post-Traumatic Stress Disorder||The injury will have led to a lasting and permanent form of psychological injury.||£56,180 to £94,470|
|Less Severe Psychiatric Damage||The settlement will take account any disability that the person is left with.||Up to £5,500|
|Moderate Psychiatric Damage||The affected claimant will have been affected in their ability to carry on with education, training or work. Their personal life may also be affected.||£5,500 to £17,900|
|Moderately severe Psychiatric Damage||Victims may experience problems with factors such as working, training, education or relationships.||£17,900 to £51,460|
|Severe Psychiatric Damage (General)||Victims may experience a very severe form of psychiatric injury.||£51,460 to £108,620|
The figures in the above table are based on the Judicial College Guidelines for personal injury claims, which are in line with data breach claim payouts.
You could get an accurate, free estimation of what you could claim for non-material damages. Simply get in touch with our advisors today.
For many people, a social housing data breach can be as traumatic as being mugged or burgled. For example, you may be especially distressed if information about your sexual orientation or gender identity was made public against your wishes. Therefore data breach compensation payouts include non-material damages. This is compensation for any emotional distress or psychological injuries incurred.
Many victims of a data breach also lose money over time. Fraudsters may use breached data records to target data subjects for identity theft. They may be able to access bank details and steal from the victim. Therefore, claimants can also claim material damages to compensate them for any financial losses suffered.
We believe everyone should have the opportunity to fund a solicitor if they feel they need a solicitor’s services. Therefore, our solicitors offer a No Win No Fee agreement. This means that you won’t have to pay for your claim upfront.
Instead, you would pay a success fee only on the condition that you win your claim. This would be formalised by signing a Conditional Fee Agreement.
You could enjoy the following benefits if you make a No Win No Fee claim:
- No ongoing solicitor fees.
- You don’t have to pay any solicitor fees if the claim doesn’t win.
- Access to legal advice.
- You only have to pay the success fee once the compensation comes through.
- The success fee is legally capped to a small percentage.
To find out more about making a No Win No Fee agreement, call Accident Claims UK to discuss your predicament with an advisor.
Have you been affected by a housing association data breach? You may be owed compensation. To begin your claim, contact Accident Claims UK using the details below:
- Call us on 0800 073 8801.
- Make an online enquiry.
- Start typing your question into our live support chat and an advisor will be happy to answer your query.
Let’s look at some questions that we are frequently asked about data breaches.
Who is liable for a data breach?
The data controller may be liable for a data breach because they have responsibilities to protect your data. Sometimes a data processor (the body that processes data on the controller’s behalf) can be liable.
What are the consequences of a data breach?
Some individuals may suffer emotional distress as a result of their personal data being breached. What’s more, in extreme cases, people may develop psychological problems. This can include anxiety or depression. Sadly, criminals may also target data subjects for identity theft or fraud. This can lead to further financial losses.
A data breach can also hurt a brand’s public image. Especially if the organisation acted negligently, enabling the data breach to happen.
What is a cyber attack?
A cyber attack is when criminals attack an organisation to access its data. The attackers may use a technique called hacking. This involves exploiting existing weaknesses in the system. Alternatively, criminals may use malicious software known as malware to commit a data breach. One example of malware is ransomware, which holds personal data to ransom.
These guides may be helpful if you wish to make a data breach claim.
A guide to help you claim compensation if a pharmacy has breached your medical records.
A compensation claims guide for data breaches at a hotel.
A guide to nursery data breach claims.
Our guide on what to do following dentist data breaches that cause you to suffer.
A guide on comparison site data breach claims.
A guide about claiming following a mortgage provider data breach.
An ICO guide on personal data breaches
A guide to identity theft from the ICO.
Data security incident trends according to the ICO.
Thank you for reading our guide to housing association data breach claims.
Guide by HC
Edited by RV