Lift / Escalator Accident Claims Guide – How To Claim Compensation For A Lift Accident Or Escalator Accident

 lift accident claims and escalator accident claims

Lift accident claims guide

By Mark Ainsdale. Last Updated 28th May 2021Welcome to our guide to lift accident claims and escalator accident claims. If you’re injured in a lift accident an escalator accident, you could be entitled to claim compensation for your injuries if the accident was caused by some form of negligence. In this guide, we’ll explain what types of lift accident claim could be possible, why somebody else may be to blame and how much compensation you could be entitled to.

If you’d like to discuss any injury caused by lift or elevator accidents, why not give us a call on 0800 073 8801 today. It cost nothing to enquire, and you’re under no obligation to proceed to lift accident claims.

Alternatively, if you’d like to find out more about when you could make a No Win No Fee claim, then please carry on reading.

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A Guide To Lift Accident And Escalator Accident Claims

If you’ve suffered an injury caused by somebody else while using a lift or escalator, then you might be entitled to compensation for your injuries. There are many types of claim that are possible, including a stuck in a lift accident, an accident where you were crushed in a lift, a fall in a lift because it stopped suddenly, amongst other things.

In this guide, we’re going to explain in detail what a lift accident is and when you could be entitled to compensation, what you can claim for and how you can prove somebody else is to blame.

Claims could be possible for an accident at work, in shopping centres, in hospitals, at airports or even for a lift or escalator accident at a stadium. Injuries can be caused by trips or falls, part of your body being crushed or because you’ve been trapped.

To be eligible to seek compensation, you’ll need to claim within the personal injury claims time limit. This is a 3-year period from the date of your accident. It could also start from the date a doctor diagnosed your injuries.

As with any other type of personal injury claim, the evidence is really important to support your compensation request. Therefore, we’ll explain the types of evidence you should attempt to gather.

After you’ve read our guide, if you’d like to begin a claim, please call one of our experts for free legal advice.

What Is A Lift Accident Or An Escalator Accident?

You might think that if you’re injured while using a lift or an escalator, you would be automatically entitled to compensation. However, that’s not always the case. Before taking on your claim, a solicitor will usually want to find out if:

  • The defendant (the person you blame) owed you a duty of care.
  • Whether their negligence led to an accident.
  • And if you suffered an injury during that accident.

If your case means you answer yes to all of the above questions, you could be entitled to compensation for your injuries. Having the support of a specialist personal injury solicitor can be vital because having someone who understands the legislation to support your lift accident claims and the medical evidence required to support your escalator accident claims. Hiring the right solicitor could mean you’ll get the right amount of compensation for your injuries.

What Are The Main Risks Of Lifts And Escalators?

Many people ask, “Are lifts safe?” and have worries about being trapped in a lift that plummets to the ground, but in reality, that’s a fairly rare occurrence. Most lifts and escalators are safe so long as they’re maintained properly and repaired when faulty.

More common risks associated with lifts and escalators include:

  • Falling in a lift because it stops suddenly.
  • Having a finger trapped in a lift door.
  • Clothing or fingers being trapped in the teeth of an escalator.
  • Trip hazards caused when lifts fail to stop in the right place.
  • Trips and falls caused by slippery steps on an escalator.

If you’ve suffered any type of injury following a lift accident or escalator accident, you could be able to claim against the operator of the lift. Please call to discuss your options with one of our experts.

What Should You Do If Involved In A Lift Or Escalator Accident?

As we’ve explained throughout this guide, if your injury was caused by accident caused by elevator negligence, you could seek compensation, but you will need evidence to support your claim. Therefore, if you are involved in an accident, you should:

  • Report the accident to the lift operator. It will be recorded in their accident report book, so you should ask for a copy as evidence.
  • Seek medical treatment for your injuries. This will ensure your injuries are treated professionally. Also, you could use medical records as further evidence.
  • Ask witnesses for their details.
  • If there is CCTV covering the area, ask for a copy. Remember to do this promptly as it won’t be retained forever.
  • Photograph the scene of the accident and also of any visible injuries.

When you have as much evidence as possible, call our specialists for free advice about whether you’ll be able to claim or if you need more evidence for your lift accident claims.

Lift And Escalator Accident Statistics

The Lift and Escalator Industry Association (LEIA) has estimated that there are around a quarter of a million passenger and goods lifts in the UK.

According to figures from the Health and Safety Executive, 266 people were injured in accidents in lifts, hoisting devices and elevating work platforms between 2002 and 2010. Four people were killed in fatal accidents involving lifts in the same time frame.

On top of this, another 182 accidents causing injuries occurred in service ducts, lift shafts and cellar hatches. Any of these could potentially lead to escalator accident claims.


Causes Of Accidents In Lifts

There are a number of causes of accidents in lifts that could lead to a compensation claim. The list below shows some of the more common:

  • Door malfunctions causing limbs to be trapped.
  • Trips caused by levelling errors meaning the lift stops at the incorrect height.
  • The jolting or sudden stopping of the lift causing you to fall.
  • Trip hazards in or around the entrance of a lift.

If your type of accident isn’t listed, don’t worry because we could still help. Give us a call and let us know what happened. We will assess your lift accident claims for free and see if you’re entitled to compensation.

Causes Of Accidents On Escalators

Here are some of the more common causes of accidents on an escalator.

  • Overcrowded escalators causing a fall because of shoving or jostling.
  • Wet or slippery steps causing a fall.
  • Spillages, leaks or cleaning near the entrance or escalator causing a slip.
  • An emergency stop button being pressed.
  • Failure of the escalator causing it to stop suddenly, causing a fall.

Please get in touch if you’ve suffered an injury because of any of the above types of accident.

Escalator And Lift Accidents In The Workplace

Your employer has a duty of care to protect you and ensure your safety while you’re at work. Under the Health and Safety at Work Act 1974, they need to find any potential risks and reduce them where possible. This includes risk posed by lifts and escalators.

Therefore, your employer should:

  • Regularly maintain lifts and escalators (using specialist contractors) according to the manufacturer’s guidance.
  • Train all staff on how to use lifts for moving stock or equipment.
  • Ensure areas around lifts and escalators are clear from trip hazards.
  • Ensure any wet areas nearby are cleared quickly and warning signs used, or the escalator or lift stopped until the area is clear.

Failure to do any of the above which causes an accident to happen, could mean you’re eligible for compensation. Your employer, legally, can’t prevent you from claiming. They can’t discipline you and will have insurance in place to cover the costs of any such claim, so don’t be put off. Call today if you’ve been injured in a lift or escalator accident at work and would like to discuss making escalator accident claims.

Could I Claim If I Was Trapped In A Lift?

Many of us worry about being trapped in small spaces. Entering a lift can make you feel confined even when they’re functioning correctly, but if you get stuck for any period of time because the lift stops, you could become very stressed and agitated. This scenario can be worsened if you’re using a very small lift, such as a work lift used to transport one person and a limited amount of equipment.

The mental injuries caused by a lift failure could mean you’re entitled to compensation. That might be the case if the lift stopped due to a fault or lack of maintenance.

If there is an emergency button or telephone in the lift, you should use it to contact the support staff immediately. You should also ensure, following your release, that the accident was logged in an accident report book and ask for a copy of the report.

Compensation for being stuck in a lift might be possible to cover the anguish caused and also may include the cost of counselling used to help you recover. Read on for further details about what could comprise your lift accident claims.

Elevator And Lift Slips and Trips

As the elevator accident statistics showed earlier in this guide showed, trips and falls in lifts are one of the most common types of accident. They can be caused in a number of different ways, including:

  • Slips caused by spillages within the lift that hadn’t been cleared up.
  • Loose floor tiles or carpet tiles which caused you to trip.
  • Sudden stopping of the lift.
  • Tripping over when exiting the lift because the gap between the door and lift floor was not level.

These types of accidents can lead to a number of different injuries, including:

  • Hand and wrist injuries caused by using the hands to prevent the fall.
  • Head injuries.
  • Broken bones.
  • Damaged ligaments, muscles or tendons.

If you fall in a lift, make sure to photograph the root cause of your accident before it is repaired or removed. Report the accident to the lift operator and ask any witnesses for their details. And this information could be crucial for your escalator accident claims.

Mental Or Physical Effects Of An Accident On A Lift Or Escalator

As with any personal injury claim, an accident claim involving lifts or escalators can cause many different physical injuries. As discussed earlier, you could also claim for the mental effects of an accident too.

For instance, you may struggle, following an accident at work, to use a lift again because you’re scared of the consequences. This could cause you to worry or become stressed at the thought of using the lift, which might need specialist support to help you overcome your fears.

The physical effects of an accident might be minor and only affect you for a short period, in which case the effect of the accident is minimal. However, in very serious accidents, you might suffer the effects of a lift or escalator accident for many months, years or even the rest of your life.

Therefore, it’s only right that you should consider claiming compensation for both physical and mental injuries. To help ascertain the impact of your accident, an independent doctor will be used to assess you and ask questions about how you’ve been affected in both the short and long term.

I Was Injured In A Lift Or On An Escalator, What Could I Claim?

In all lift accident claims, a solicitor can claim for a number of different things. These elements of the claim are legally known as heads of loss. Some of these include:

  • General Damages
    This is the compensation amount (shown in the table below) which is paid for pain and suffering.
  • Medication Expenses
    If you have to pay out for prescriptions or over the counter medication, you could claim the cost back.
  • Care Costs
    When you’re recovering, if you need professional care to assist you in any way, then you might be able to claim the cost of the care back.
  • Travelling Expenses
    If your injuries mean you incur additional costs due to extra travelling or having to make alternative travel arrangements, then you might be able to claim the costs back.
  • Loss of Wages
    If taking time off to recover or for medical appointments means your wages are reduced, then you might be able to get them back as part of your claim. When injuries affect your ability to work in the longer term, your claim might include future loss of earnings too.
  • Property Damage Costs
    In some accidents, items of personal property can be damaged. For instance, your phone screen may be cracked, your clothes were torn, or your jewellery could be damaged. In this scenario, you may be able to get the cost of repairing or replacing the item back.

The financial parts of the claim are known as special damages. To claim these, you should keep a log of the expenses, with receipts, explaining why they were caused by your injuries.

Lift Accident And Escalator Accident Compensation Claims Calculator

We’re often asked how much compensation will be paid for different injuries sustained in a lift accident and other types of accident. Realistically, it’s difficult to say because there are no two accidents the same. Therefore, a proper estimate will only be provided after we know more about the specifics of your case. However, to help you now, we’ve provided the personal injury claims calculator table below.

Body PartSeverityCompensationDetails
HandMinor to seriousUp to £102,890This range of compensation is for injuries caused by lift accidents starting from tissue damage through loss of use of one hand (long term)
WristMinor to severeUp to £56,180This range of compensation is for injuries caused by lift accidents starting from tissue damage through to permanent loss of the function.
Arm Moderate to severeUp to £122,860This range of compensation is for injuries caused by lift accidents starting from long term injuries which do fully heal, to permenant damage causing paralysis.
FingerMinor to severeUp to £85,170This range of compensation is for injuries caused by lift accidents starting from soft tissue damage through to amputation of one or more fingers.
ThumbMinor to severeUp to £51,460This range of compensation is for injuries caused by lift accidents starting from soft tissue damage through to amputation of the thumb.
NeckMinor to severeUp to £139,210This range of compensation is for injuries caused by lift accidents starting from tissue damage through to injuries with permenant pain / loss of movement.
AnkleMinor to severeUp to £65,420This range of compensation is for injuries caused by lift accidents starting from sprains, through to complete permenant loss of function.
FootMinor to very severeUp to £102,890This range of compensation is for injuries caused by lift accidents starting from simple basic tissue damage through to entire loss of the foot
LegMinor to severeUp to £127,530This range of compensation is for injuries caused by lift accidents starting from tissue damage through to an injury which causes permanent disability.

The table shows how much compensation is awarded for certain injuries. Because the payment amount is based on the severity of your injuries, it’s essential that your solicitor can demonstrate your injuries, their impact on you and any future impact. Therefore, they’ll use medical evidence and a report following an independent medical assessment to explain why you’re claiming the amount of compensation you are.

No Win No Fee Lift Accident And Escalator Accident Claims

If you are worried about making a claim because you think a personal injury solicitor will be expensive, then don’t worry, as our panel of solicitors works on a No Win No Fee basis.

When they agree to take on your claim, they’ll provide you with a conditional fee agreement or CFA. This outlines the fact that you don’t need to pay them upfront; there’s nothing to pay if they lose the case and, if they’re successful, they’ll deduct their success fee from your compensation.

Success fees are limited to 25% of your compensation. Because the fee is deducted from your compensation, you won’t need to find the money to pay them yourselves. All in all, no win no fee allows more people to claim compensation because it reduces the stress and financial risk involved with any lift accident claims.

Could Accident Claims UK Help Me Make A Lift Or Escalator Accident Claim?

Whether you’re looking to claim for a faulty lift injury, make a ‘stuck in a lift claim’, or for an accident on an escalator, we could help you. We have a team of dedicated professionals who are available 24/7 to help you decide whether you could make a claim or not. They’ll assess your claim for free and review any evidence you can provide. They’ll also provide free legal advice about your claim and explain if you require any further evidence to support it.

If they think you are eligible to claim, they could introduce you to a personal injury lawyer with up to 30 years of experience in making personal injury claims. Our panel of accident solicitors work tirelessly for you to try and ensure you receive the right amount of compensation you deserve. They’ll do this on a No Win No Fee basis too.

Talking To Our Accident Claims Team

If you’ve decided that you would like to begin a personal injury claim and you’d like to let Accident Claims UK help you, then you can contact us by:

Our live chat facility and telephone lines are available 24/7, so you can speak with an expert whenever is best for you. We’ll always begin with a free consultation where we’ll answer any questions you might have regarding your escalator accident claims. We’ll also assess your accident, your injuries and your evidence to help you decide whether you could make a No Win No Fee claim or not.

Lift Accident Claims FAQs

Can I claim if I’m injured in a lift in public? 

Yes, you can. We’ve already looked at the duty of care that your employer has to you under the Health and Safety at Work etc Act 1974 to ensure your safety while at the workplace. But there is also a duty of care held to you while you’re in public places like shopping centres, gyms and restaurants.

The Occupier’s Liability Act 1957  says that the person in control of the space has a responsibility to make sure that you can use it for the purpose intended free from the risk of harm. This includes making sure that lifts and escalators are well-maintained and don’t malfunction, as well as making sure that good housekeeping is maintained to reduce the risk of slips and trips. So if you’re stuck in a lift while out in public or are involved in a lift accident, then you could be entitled to make a claim.

How much compensation could I get for a lift accident? 

If you’ve been injured in an accident in a lift or an accident in an elevator, then you may be wondering “how much compensation could I receive for my lift accident?”. There’s no one answer to this question, as the amount of compensation you will receive will depend on how the accident affected you. If you’ve suffered from an injury that is likely to have long-lasting effects on your quality of life, this will attract a larger sum than injuries that you recover from within a few weeks or month.

If you’d like to know more about how much compensation you could receive for your accident on an escalator or accident in a lift, then get in touch with our team today to discuss your lift accident claims in greater detail.

Which is safer: a staircase or an elevator?

It’s safer to use an elevator based on the larger number of average staircase accidents per year.

Can you die in an elevator crash?

It’s very rare, but there are cases where people die as a result of elevator crashes.

How long do elevator cables last?

On average, elevator cables could last between 10-15 years before requiring a replacement.

How often should elevator cables be replaced?

The recommendation is every 3-5 years, or as soon as you spot any damage to existing cables.

How often should an elevator be replaced?

It’s advisable to replace an elevator after around 20-25 years, and after numerous previous elevator cable replacements.

How much does it cost to replace an elevator?

It could cost thousands of pounds to fully replace an elevator.

Resources And Related Claims Guides

Thanks for taking the time to read this guide about claiming for injuries caused by a lift accident. If you need any further information, please call one of our experts today. Alternatively, you could read some of the guides and articles we’ve listed below.

Lift Safety – Guidance from the Health and Safety Executive about lift safety measures and maintenance requirements.

Head Injuries – Information from the NHS about the treatment and symptoms of head injuries, including concussion.

Escalator Safety – A guide from the Lift and Escalator Industry Association (LEIA) about escalator safety procedures.

Accident in Public Claims – Information on accidents in a public place, which could include escalator or lift accidents.

Accident at Work Claims – If your lift accident or escalator accident happened while at work, then this guide could help you decide whether you could make a claim.

Broken Bones – If you suffered a broken bone during an accident in a lift or an accident on an elevator, this guide will show how much compensation could be paid.

Thank you for reading our guide on lift accident claims and escalator accident claims.