How Much Compensation Can I Claim For A Bus Accident Causing Injury?

By Joanne Jeffries. Last Updated 13th October 2021. Welcome to our guide on bus accident compensation claims. If you’ve suffered an injury in an accident on a bus, you may be looking for free legal advice on claiming compensation with bus accident claims. If so, you’ve come to the right place.

Whenever you commute to work, take a bus into the city, or even when you go on a holiday with a coach company, one of the last things you may suspect is to be injured in a bus accident.

While the UK has various measures and laws set in place to ensure roads and highways meet a certain safety standard, there are unfortunate circumstances where accidents can occur. Sometimes, a bus accident is an unfortunate and blameless turn of events. There are also circumstances where a bus accident could be the fault of a negligent third party. If so, you could have grounds to make a compensation claim.

A road-related collision has the ability to cause harm ranging from physical and psychological to financial. Among the various types of damages that could be caused, whiplash is one of the most common to endure after a vehicle collision.

Throughout this guide, we will provide you with everything you need to know about coach accident claims, what you can do if you’re involved in an accident involving a bus, what injuries can be compensated, how much compensation you could be awarded and most importantly, how Accident Claims UK could assist you when seeking bus accident compensation awarded to victims of such incidents.

If you would like to speak with an adviser at any point about filing a successful claim while reading this guide, why not give us a call on 0800 073 8801. Initial consultations are free of charge and come with no obligation to use our services.

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Our definitive guide for Bus / Coach accident injury claims

Whenever you use public transport, whether you’re making a country long journey or simply heading into town, naturally, you assume that:

  • The vehicle is fit for use on UK roads.
  • The driver is well-trained as a professional.
  • All safety precautions have been taken.

Bus companies have a duty of care to ensure their customers have a safe experience. This point is echoed by the Department for Transport (DFT), who state in their report on bus and coach best practices, that operators must:

  • Test existing plans, procedures and systems;
  • Practise agreed on roles with staff in a simulated and safe environment; and:
  • Evaluate plans and
  • make any amendments as required.

However, should this obligation be neglected, it could result in an accident. When accidents happen, the resulting injuries can be life-changing, as it can have a financial, physical and psychological impact.

Throughout the duration of this guide on bus accident claims, we will address all the critical issues of the personal injury process, how much compensation you could be awarded, steps to consider, and most importantly, how a personal injury solicitor could support you. If at any point you would like to speak with an adviser about, say, coach accident compensation claims, please contact us today.

What does a bus accident injury involve?

As a reader of this guide, you might question whether bus accidents are common and whether they are serious.  As outlined by the Department of Transport (DFT), in 2019/20, people made 4.5 billion local bus passenger journeys in Great Britain. Of all public transport, people made an average of 50 bus trips in 2019/20.

Tragically, according to the latest UK government statistics for 2020, there were 4 bus and coach passenger fatalities. Just over 1506 people suffered an injury.

bus accident claims statistics graph

Being involved in a bus accident can result in various degrees of injury and trauma. Most commonly, those involved in a road traffic accident encounter whiplash injuries, as well as lacerations, soft tissues injuries, and broken bones. Depending on the collision’s nature, there are cases of people being trapped and burnt by a vehicle fire. There are, of course, instances of fatal injuries from road traffic collisions involving buses and coaches.

If you have been involved in a bus accident that was caused by a negligent third party, you could have grounds to make a claim. Thankfully, our panel of solicitors is well versed in the law and have a wealth of experience, which means this is something they can help you with.

To learn more about how we can help with coach accident claims, please contact our team of personal injury advisers.

What should you do if you’ve been injured in a bus accident?

bus accident compensation claims

Bus accident claims

Being involved in an accident is frightening for anyone to endure, especially if you have been hurt. If you happen to be involved in an accident that wasn’t your fault, you may consider taking legal action for the damages you’ve endured.

If that is the case, then the best thing you can do to support your case would be to gather as much information as you can. Below, we have outlined various steps you could consider to help strengthen your bus accident compensation claim.

So if you’ve been harmed in an accident on a bus, here’s what you can do:

  • Take photos – most of us carry a smartphone these days, and this is a valuable piece of kit when involved in an accident. Take pictures of the scene and the surrounding area for clues as to why the accident happened.
  • Collect witness details – if you can, collect details of people who saw the accident. As part of your claim, your personal injury solicitor may use their statement as powerful evidence of what happened. Many city bus accident settlements are successful because of witness statements.
  • Write down what happened – we think we will remember because who could possibly forget the day of the accident? But, our memory is not as reliable for recalling the smaller details of such a catastrophic event. As soon as you can, write down what happened – what did you notice, see, hear or even smell? Sometimes, with road traffic collisions, it can help to draw a diagram of which vehicle was where and so on.
  • Vehicle and driver details – and finally, you need to collect the details of drivers and their vehicles and, in the case of bus accident claims, the coach company’s name and the driver, along with other onboard.

Claiming against a bus company – what’s involved?

If you happen to be involved in an accident, then you may question whether you could make a claim against the bus company. In order to make a claim of this nature, there are various factors that must be taken into consideration. Within the sections that follow, we are going to take a look at some critical measures to consider when pursuing a bus accident compensation claim.

When pursuing a bus accident compensation claim, it is worth remembering that making a claim is defined. In doing so, so you will find that there are steps and measures to take into consideration.

Medical Assessment

A prime example of a set that will be required if for you to undergo a medical assessment. As part of your claim, you may be required to undergo an independent medical examination. This looks at your injuries, how well you are recovering and what the effects could be in the longer term on you and your quality of life. Once the assessment is over, the information collected will be placed into a report and used to value and support your coach accident compensation claims. Here at Accident Claims, we make sure that any medical appointments are held locally to you (as best possible) to minimise travel and disruption.

Limitation Period

You will also be required to begin your claim within a specific timeframe – also known as a personal injury claims time limit. In short, the limation period is straightforward. If you are an adult over the age of 18, you would have 3-years to begin your case. However, failing to meet the time limit would affect your case’s eligibility, so it is integral that you start your claim as soon as possible.

Please note that there are exceptions to the limation period, such as:

  • Cases involving children under the age of 18 will require a litigation friend to act on their behalf.
  • If litigation fails to make a claim, the 3-year time limit will start on the child 18th birthday – allowing them to pursue their own case.
  • Under the Mental Capacity Act 2005, a party can be appointed to handle a claim on behalf of someone who is unable to make their own claim,

All of these details will be outlined in our free consultancy service. So if you happen to have any queries about bus accident claims, please reach out and speak to our team to learn more.

Accident at work bus injury claims

It isn’t just customers involved in a bus accident that could pursue a claim, as an employee may also have grounds to seek legal action. For example, if you work for a bus company and you have been hurt in an accident that wasn’t your fault, Accident Claims could help you make a bus accident compensation claim against the negligent party.

All personal injury compensation claims, including bus injury compensation claims, at work or as a passenger, rely on three key factors;

  • A duty of care – if you are making a claim against a bus company, it first needs to be established if they had a duty of care towards you. As an employee or a passenger, this usually is the case, but it needs to be proven as part of your claim.
  • A breach of this duty of care – if it can be shown that they were negligent, then this may pave the way to a successful bus accident compensation claim.
  • Injuries – if this lapse in a duty of care led to the accident in which you were hurt, you could lodge a personal injury claim against your employer or as a passenger, the bus company.

If you’ve suffered harm while at work and want to learn more about coach accident claims, get in touch with our team on the number at the top of this page.

Slips, trips and falls on buses – can I claim?

The Health and Safety Executive (HSE) state that slips, trips and falls are prevalent, but this is an important fact; the majority could have been avoided if an employer, company, organisation or retailer had taken decisive action to remove or minimise the slip, trip or fall hazard. Thankfully, various measures can be implemented and carried out to create a safer workspace, such as:

The same is true for slip, trip or fall bus accident claims. A slip or a fall, along with a trip, can result in injury, some more severe than others. Whilst a bus company may be seen to take every precaution, lapses do happen. If you feel this is the case, and as a result, you were injured, you may be able to claim compensation.

My child was injured on the school bus – what do I do?

School buses must be maintained to a high standard to ensure that the children have a safe experience. However, despite the measures set in place, there are times when accidents do happen.

Getting to school by bus is a common form of commuting for school children across the UK. Some make the journey using public buses, whilst other students commute to and from school or college via buses operated by the council or by the educational establishment. Under the School Bus (Safety) Bill that was published in May 2019, Buses and coaches must make design and operation revision to ensure:

  • Drivers are provided with road safety training.
  • Buses must be fitted with three-point safety belts on every seat.
  • All vehicles will be fitted with large external “stop” signs.
  • Be single decked.

Implementing measures such as the ones listed above will help significantly reduce the chances of being hurt in an accident. But despite the steps mentioned prior, there could be a situation where accidents occur, and duties are neglected.

As we previously touched upon in an earlier section, a compensation claim can be made if a child has been injured by negligence. However, in order for a case of this nature to be successful, a litigation friend would be appointed. Thankfully, our team can be of assistance with cases of this nature and assist you every step of the way. So, if the circumstances listed above sound familiar and you believe the bus company was responsible for your child injuries, why not contact a member of our team?

Slip on a bus – Can I launch a claim?

As with all compensation claims, we must establish that you slipped on the bus due to the bus company being negligent. For example, if something had been spilt, why had it not been cleaned up? If an obstruction such as a raised piece of flooring had been left, why wasn’t it resolved? It suggests that vehicles’ cleanliness may not be to the standard that it needs to be according to health and safety regulations. If this is the case, you may be entitled to bus accident compensation.

By taking advantage of our free consultation service, we could provide you with the facts of your potential bus accident claims or coach accident compensation claims, advising you whether your case could be one of the cases against bus companies that we handle.

An emergency stop on the bus caused whiplash – can I claim?

All drivers are taught to perform an emergency stop in the event of a threatening situation. It is an evasive action and one that no driver takes unless they have no alternative option.

Although an emergency stop can prevent a large accident from occurring, that doesn’t mean you don’t have an automatic claim. For example, if the vehicle driver created the circumstances in which they had to make an emergency stop, they are merely doing their job.

However, not driving with care or paying attention when approaching a junction may result in the driver not seeing other vehicles. In return, the careless could prompt an emergency stop, which in return could cause you to fly out of your seat, bang your head, or endure whiplash-related injuries. If that is the case and the duty has been breached, then you could have grounds to make a claim.

Again, it comes down to proving a duty of care and liability. As part of our consultancy service, our team will be able to advise you whether you have a claim or not. So if you’ve been harmed in an accident on a bus, contact our team today.

The main UK bus operators

  • The Big Coach Company
  • Stagecoach Group (Stagecoach Bus)
  • National Express Group
  • Arriva Bus
  • FirstGroup Bus
  • Megabus
  • Shearings Holidays
  • Reays Coaches
  • Go-Ahead Group

What can I claim for after suffering an injury in a bus accident?

Welcome to our bus accident compensation calculator section. Here we’ll discuss what you can factor into coach accident claims for compensation.

In the event you are involved in a bus accident that wasn’t your fault, it is more than understandable to question whether you could seek bus accident compensation? When pursuing a bus accident compensation claim against a negligent party, it is essential to address that bus accident compensation is often split into two categories known as general and special damages. Below, we will look at both types of damages for potential bus accident claims in greater length.

General damages

General damages are sometimes referred to as non-economic damages, and this portion of the award would cover your injuries, the effects on you, as well as the severity. Awards also take into any likely future impact of the injury on your health and emotional wellbeing.

Special Damages

  • Replacement Costs – if a bus accident has smashed your mobile phone or caused significant damage to personal property, you may have to replace the items. If so, then these costs could be factored into your case.
  • Care claim – some injuries are more debilitating than others, and where you have required help around the home, including personal care, you may be able to claim under this part of the award. It will also take into account are care at home you may likely need in the coming years.
  • Loss of earnings – if your income has been affected by accident, i.e., being unable to return to work or having time off, it can be included as part of claims against bus companies.
  • Travel Expenses – any travel expenses that you feel were incurred as a result of being injured can be included in your claim too.
  • Medical Expenses – although most medical services and treatments in the UK are free at the point of contact under the NHS, you may have had to pay for some medical treatments. Keep the details as this can be claimed back as part of your bus accident compensation claim.

For special damages to be factored into your claim, you will be required to provide evidence to support your case., Thankfully, various forms of financial documentation can be supplied, such as credit scores, bank statements, and receipts.

To learn more about the damages previously discussed, please speak to one of our advisers to discuss your bus or coach accident case today.

What causes most bus accidents?

There is a combination of factors that could cause a bus or coach accident to occur, such as:

  • A momentary loss of driver concentration leading to the bus or coach hitting another vehicle or stationary objects, such as a lamppost, building or ditch.
  • An accident resulting in an injury as a result of the bus doors being closed, preventing someone exiting or getting on the bus.
  • A passenger slipping or falling on the bus due to rubbish or spilt substances on the floor.
  • As the bus pulls away from a bus stop or in stationary traffic too soon and before a passenger has been able to take their seat.
  • A passenger banging their head as a result of harsh braking or an emergency stop.
  • A pedestrian waiting at the bus stop and being hit by the bus.
  • Passengers being hurt when the bus swerves to avoid another car or object on the road.
  • A passenger or passengers being hurt by faulty or poorly maintained equipment on the bus.
  • Passengers being hurt when falling off balance because they have to stand on the bus.
  • A pedestrian being hit by a bus as they cross the road, or a cyclist or motorcyclist knocked from their bike by a bus.

If you’ve suffered an injury in an accident on a bus in any of the ways described above, you could be entitled to bus accident compensation. If you can’t see your circumstances above, however, don’t worry. Get in touch with our team for free legal advice on the different types of bus accident claims or coach accident compensation claims that can be made.

How do I work out who is liable for my bus injury?

Under the Public Service Vehicles (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990, bus companies are expected to provide safe bus transport on every route that they operate. However, we as passengers also have responsibilities too. For example, we must:

  • Obey the signs that say we are to remain seated whilst the bus is in motion.
  • Take care when getting on and off the bus,
  • To mind the gap between the bus and the pavement.
  • Behave accordingly.

Bus drivers have a duty of care to their passengers to drive and operate the bus safely at all times. Many of the claims against bus companies happen because the expected standard of driving fell far short of the norm, resulting in people being injured. However, there are other reasons why bus accidents happen, such as:

  • Potholes causing a momentary loss of control
  • Another road user causes an accident.

If you are unsure who is responsible for your accident, please reach out and speak to our team today. They can offer you free legal advice on everything related to bus or coach accident claims.

Bus accident compensation amounts – What could I receive? – Updated October 2021

Naturally, you may question how much compensation you could be awarded should you take legal action against a negligent party. To discover this, you may turn to an online tool like a bus accident compensation calculator. However, such tools can sometimes produce misleading results.

When taking legal action, it is essential to acknowledge that the claims process considers the unique circumstances at hand. Therefore, the injury type, its severity, and long-lasting implication will play a significant role.

To provide clarity, we have included a table that uses the Judicial College Guidelines’ information to outline how the bus accident compensation process operates.

InjuryCompensation Award ScaleFurther Notes
Psychiatric Damage Generally
£51,460 to £108,620Severe
Psychiatric Damage Generally
£17,900 to £51,460Moderatley Severe
Psychiatric Damage Generally
£1,440 to £5,500Less Severe
Post-Traumatic Stress Disorder
£56,180 to £94,470Severe
Post-Traumatic Stress Disorder
£21,730 to £56,180Moderately Severe
Post-Traumatic Stress Disorder
£3,710 to £7,680Less Severe
Brain Damage
£264,650 to £379,100Very Severe
Brain Damage
£140,870 to £205,580Moderate
Chest Injuries£94,470 to £140,870Severe
Chest InjuriesUp to £3,710Minor
Neck InjuriesIn the region of £139,210Severe
Neck Injuries£23,460 to £36,120Moderate
Hand Injuries
£132,040 to £189,110Total or Effective Loss of Both Hands
Hand Injuries
£52,310 to £79,360Serious Damage to Both Hands

Can I launch a No Win No Fee accident on bus claim?

Our personal injury solicitors are incredibly proud to offer No Win No Fee agreements to those with valid cases. So what is a No Win No Fee agreement, and what do they include. Essentially, No Win No Fee agreements also referred to as Conditional Fee Agreements (CFA),  reduce the financial risk out of pursuing any bus or coach accident claims.

Various financial experts acknowledge the benefits of No Win No Fee agreements, as they offer claimants:

  • Zero upfront fees.
  • No hidden costs or charges to pay.
  • You would not be obligated to cover your solicitor’s legal expenses if the claim is unsuccessful.

All of the details regarding your No Win No Fee agreement will be outlined ahead of time. Your solicitors will ensure you fully understand the agreement prior to signing. So if you have any questions about No Win No Fee coach accident claims, please feel free to reach out and contact our team.

Why call Accident claims for bus accident injury claims?

Our panel of expert solicitors has over 30 years of experience in helping people claim the personal injury compensation they are entitled to after a bus or coach accident.

Not only that our helpline is available 24 hours a day, every day of the week so that you can discuss any concerns you have. Our free consultancy session will provide you with all the information you need too, about making a claim.

How a solicitor can help with bus or coach accident injury claims

We believe personal injury solicitors offer claimants the best chance of being compensated. Not only can they help you win your claim, but they could also help you to receive a higher compensation payment. Having someone who is well versed in legal matters can be a real bonus if the defendant or their insurer tries to deny liability for your accident. Additionally, it can help if they decide to argue about how you sustained your injuries.

Our team of solicitors, who have up to 30-years of experience, aim to make the claims process easier for you. Throughout your claim, they will handle all aspects of communication to shield you from the bus company or their lawyers. They will also:

  • Arrange for a medical assessment to be carried out locally.
  • Collect substantiating evidence to support your claim.
  • Send your claim to the defendant’s insurance company.
  • Give you regular updates about any progress.
  • Answer any queries or explain complex legal terms for you.
  • Chase the defendant if there is a delay in providing a response.

Most importantly, your solicitor’s main role will be to try and make sure that you are compensated fully for your suffering. Would you like to discuss a bus accident compensation claim with us today? If so, please call our team right away. We offer free advice about your legal options whether you make a claim with us or not.

Contact us for no-obligation advice or begin bus injury compensation claims today

You’ve nearly finished our guide to bus or coach accident claims. If you’d like to take action or have some questions answered, our friendly team is waiting to take your call now. But there is no need to worry as there is no obligation to continue. This is because we understand that you may need time to consider all the options open to you regarding a claim for bus accident compensation.

  • Call us today on 0800 073 8801.
  • Enquire online by completing our online form.
  • Alternatively, you can click the live chat icon on the right corner of the page to speak with an adviser.

Helpful Links Relating To Bus Accident Claims

In this final section of our guide to coach accident compensation claims, we’ve included links to some other guides you may find useful, as well as other sources of information on what to do if you have an accident on a bus.

Cycling Accident Guide

Cyclists are at a natural disadvantage on the road, so if you have been involved in an accident that wasn’t your fault, please read our guide to learn more.

Pedestrian Accident Guide

Are you a pedestrian that has been involved in a road traffic accident? Why not read our guide to learn more.

Road Traffic Accident Guide

Why not read our guide to learn more about car accident cases.

Bus Travel Safety Stats

A useful indication of how safe bus travel is in the UK.

London Bus Safety

These statistics look at the busy roads of the capital and the number of collisions or incidents involving transport companies servicing Transport for London contracts.

Traffic Commissioners Site

Highlights fundamental changes and updates about transport companies, including bus and coach operators, across the UK.

Concussion and Head Injuries

NHS information on the assessment and treatment of head injuries.

Bus Accident Claims FAQs

How Likely Is A Bus Crash?

Statistically, buses are considered the safest mode of transportation in the UK. However, there are cases where accidents occur. For instance, the UK Government’s latest statistics state that over 3,000 people suffered from a bus accident.

Is It Possible To Sue A Bus Company?

Yes, you could sue a bus company. However, they must violate their duties and have caused you harm.

Do I Need A Local Solicitor To Handle My Case?

Thankfully, a personal injury solicitor can offer to handle your case regardless of your location. Almost all communication can be achieved over the phone, by sending emails, or by meeting face to face.

Do Bus Drivers Have A Duty of Care?

In short, the answer is yes – all bus drivers and road users in the UK have a duty to follow the rules of the road. Doing so will help minimise the chances of people suffering an injury in an accident on a bus.

Who is liable for a bus accident?

Those who hold liability are the driver, as well as the owner and operating firm for the bus company.

What happens if a bus driver hits someone?

The victim must receive immediate medical attention, before then deciding whether to sue the driver and their operating firm.

What if another bus driver causes the crash?

The same rules apply, in that the opposing bus driver and its firm are the defendants for any claim.

How long after the accident could I make a claim?

The victim of any accident has up to 3 years in its aftermath to officially initiate a claim for compensation.

What is the average settlement for bus accident claims?

If you are looking to make bus accident claims and are wondering how much compensation is the average for the such claims, we would advise you not to focus on this. After all, the average may bear no relation to the amount of compensation you would receive for your injuries. This is because every claim is completely different, and is assessed on its own specific circumstances and facts. In some cases, getting the most appropriate solicitor for your claim would significantly impact your compensation payout to, especially if they were able to build the strongest case possible for compensation, and negotiate hard for the maximum compensation possible for your case. Usually, the evidence that could significantly impact the amount of compensation you receive would be the medical evidence. However, loss of earnings claims and medical expenses claims could significantly impact your settlement amount too.

What should I look for in a solicitor for bus accident claims?

Every case is different, and it would be impossible to find a solicitor that has handled precisely the same claim as you are making. However, you could look for solicitors that have handled the kind of claims that you have before. We would also urge you to check that they are authorised and regulated by the Solicitors Regulation Authority too. You might want to consider using the solicitor that works on a no win no fee basis. Finally, we would urge you to check reviews that previous clients of the solicitors or law firms have left on independent review websites.

Once again, thank you for taking the time to read our guide on bus or coach accident claims. We hope you have learned about how to claim for bus accident compensation. And we’re always here if you wish to speak about any potential coach accident compensation claims.