Italy Accident Claims Guide – How Much Compensation Can You Claim For A Personal Injury – Holiday Claims

By Joanne Jeffries. Last Updated 22nd October 2021. Welcome to our guide on Italy personal injury claims.

Italy holiday accident Italy personal injury claims

Italy holiday accident and Italy personal injury claims

On this page, will find a detailed guide to making a compensation claim for an accident on holiday in Italy, when you return to the UK. You will find below, all of the information and advice you will need, to learn about the reasons for making a claim, who might be liable to pay compensation, and how to start your claim.

No doubt, when you reach the end of this guide, you will have questions about your own claim. You can call Accident Claims UK on 0800 073 8801, and one of our team will go over your claim with you, and then give you some free legal advice on what you should do next.

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A Guide To Claiming For An Italian Holiday Accident

Italy is a very popular destination for UK holidaymakers and tourists. Over 3 million UK citizens visit Italy every year. Predominantly for summer sun holidays and city breaks, but also for fringe Italian tourism markets such as skiing, wine tasting and gastro tours. For most of the people who are visiting Italy, it is a safe place, and they have a great stay, before returning home to the UK. But for a percentage of people, their visit is marred by being injured in an accident, or coming down with an illness. Some people will have been harmed by the actions of a third party, and it is for these people that we have published this guide. It explains the accident and injury claims process for holiday accidents. if you’ve suffered an injury in Italy and want to make an Italian personal injury compensation claim under Italian Law or UK law, we could help. Whether it’s claims for back injury, burns or food poisoning , this guide could help.

Within this guide, you are going to find plenty of useful information, tips and advice. We will cover many of the key considerations of both dealing with the incident while in Italy, and making a claim when you return home. You will learn how to get healthcare as a UK citizen in Italy, and how to contact the emergency services. We will also go over a number of things you can do to prepare for making your compensation claim, as well as the time limits you have to make your claim within.

We also cover many of the most common types of holiday claims. Such as accidents that take place on a package holiday, or whilst staying in an Italian hotel. We also cover claims for injuries and illnesses caused by a restaurant, as well as the very common slip, trip and fall type of claim. You will find information on road traffic accident claims, and claims for injuries sustained while involved in water sports as well.

The last parts of this guide will give an overview of the national accident and injury claims servicer operated by Accident Claims UK. It is very simple to get your claim started with us, all you need to do is speak to one of our team on the number at the end of this guide, and they will help you to get your claim underway.

Popular Italian Cities And Resorts

No matter where you are injured when on an Italian holiday, you should be able to claim, when visiting places such as:

  • Rome
  • Venice
  • Florence
  • Milan
  • Sicily
  • Matera
  • The Veneto
  • Taormina
  • Capri
  • Puglia

What Should I Do If I Am Injured Or Become Sick?

Italy holiday accident statistics

Take a look at the graph above; it shows that tourist spending in Italy is steadily going up. This means more tourists, but also potentially more accidents. Part of the answer to the question, how much can I claim for injury or illness in Italy? is that it will depend on how well you are prepared for making a claim. If it is easy to prove who is liable, and your injuries are well documented, you could have a better chance of winning the maximum compensation possible. By taking steps such as these below, you will be well prepared for making a claim:

  • If there were any witnesses to the incident that caused you harm, ask them to provide you with their contact details. This is so they can be called upon to give testimony later on.
  • Visit the hospital to have your injuries or illness UK citizens get free emergency treatment in Italy (more on this below). This will ensure that your medical condition is recorded officially.
  • If you booked your holiday through a package holiday company, you must report the injury to them. Either call them in the UK, or find out if they have a local representative and report the incident to them.
  • If you intend to use your health or travel insurance to pay for private medical care, call them and let them know.
  • When you return to the UK, visit the hospital again to have your condition checked over. This will ensure that there is an official record in the UK health service.

Taking steps such as these above will help to streamline the claims process. If you are ready to start your claim, speak to one of the Accident Claims UK team on the number at the end of this page. You make also find these two related guides useful:

A guide to making a compensation claim for a holiday accident.

How to make a claim for an accident on a package holiday

How To Get Assistance From the Emergency Services

No Italy holiday compensation guide would be complete without giving details of the emergency services and how to contact them. If you have been injured in an accident, all you need to do is call 112. You can use any telephone to do this, even if your mobile phone has a UK SIM card. When you dial 112, an English-speaking operator will go over the emergency with you, then send any emergency services they think are needed. You can also get hold of the emergency service directly, on these numbers:

  • 113 – for the police.
  • 115 – for the fire service.
  • 118 – for emergency medical treatment.

You could also try to get help from the UK Government, using the contact information at the end of this guide. You will find more detailed information about contacting the Italian emergency services at this link:

How to contact the Italian emergency services

Accessing Healthcare In Italy

Before returning home to make holiday accident and illness claims, you will need to get the medical treatment you need while you are still overseas. Emergency treatment can be had by calling 112, as detailed in the section above. When you are taken to the hospital, as long as you have a valid European Health Insurance Card (EHIC) on you, then you will receive free or reduced rate treatment as if you were Italian. Please note though, that your EHIC won’t cover all types of medical treatment.

For example, you can’t get dental care, treatment for an existing illness, or outpatient care for free using your EHIC. If you do need these kinds of treatment, you will need valid insurance cover to pay for it. If you don’t have insurance, you will have to pay out of your own pocket. Accident Claims UK could potentially claim the cost of medical care back, as part of your compensation settlement. Speak to one of our team on the number at the bottom of the page to find out how.

How Long Do You Have To Claim Compensation For An Accident On Holiday?

There is a personal injury claims time limit in place in Italy, and you will need to start your claim within it. The time limit depends on the circumstances of your claim, thus:

Circumstances of Claim Time Limits
You booked your trip through a UK based package holiday vendor. 3-years.
You booked your trip yourself, without the aid of a travel agent. 6 years (time limits can vary – see Time Limit Advice for more information)
A road traffic accident. 2 years (with potential for extension).

Package Holiday Injury Compensation Claims

If you are injured while on a holiday that was booked as a package, from a UK based travel firm, a personal injury solicitor could be able to claim against the travel company for you. As long as you were injured while in transit on transport that was included in the package, or at a hotel that was included in the package, or whilst undertaking an activity that was part of the package, you should be able to claim.

This is because UK package tour firms are heavily regulated, to ensure that they provide a very specific minimum level of quality and safety on their holidays. If you are injured while on a package holiday, you must report the accident to the travel vendor. You can use the contact details in the table below to do this. Then when you return to the UK, give Accident Claims UK a call so that we can get started on your claim right away


Accident In A Hotel Compensation Claim

A hotel can present a number of safety and health hazards for its residents. If you come to harm whilst staying in a hotel overseas, a personal injury lawyer should be able to help you to claim. Typical ways that people are harmed in a hotel include:

  • Accidents in the pool area due to badly maintained equipment or no lifeguard being on duty.
  • Accidents in the hotel gym due to faulty equipment or no supervision for guests.
  • Food-related illnesses caused by bad food in the hotel dining room or restaurant.
  • Slips, trips or falls in the hotel garden or customer parking area due to damaged paving slabs.
  • Injuries caused by faulty room fittings, such as being electrocuted by a faulty light switch.

As you can see, there are many ways that a person can be harmed in a hotel while on holiday. No matter how you came to harm, Accident Claims UK should be able to help you to claim. Speak to one of our team on the number at the end of this page to proceed.

Claims For Accidents In Restaurants And Food Poisoning While Abroad

Italy is renowned for its food, wine and hospitality. UK holidaymakers are generally quite safe eating Italian food. However, from time to time a tourist comes down with something due to the food they have eaten. When they do, if it can be proven that the restaurant was at fault, a reason to make a personal injury claim will exist. Food poisoning can be caused in many ways, including:

  • Storing food at the wrong temperature.
  • Undercooking food.
  • Leaving food out on a buffet table for too long.
  • Preparing food in an unhygienic kitchen.
  • Food being served by unhygienic staff.
  • Washing food in a water supply not fit for drinking.

As you can see, there are many reasons why food might go bad and cause food poisoning. No matter the reasons, Accident Claims UK can help you get the compensation you are eligible for. Call one of our team on the number at the end of this guide to learn how. You may also have been injured in an accident at a restaurant. If so, check this guide:

How to claim for an accident in a restaurant

Trips, Falls, Or Slips Leading To Italy Personal Injury Claims

One of the most common reasons that people make a personal injury claim abroad, is for slip, trip and fall accidents. These can happen at any time on your holiday. Starting with disembarking from the plane, through to getting into a taxi at the airport to take you home at the end of your trip. Slips, trips and falls are caused by hazards such as:

  • Wet floors that should have been signposted as a hazard.
  • Dirty floors that have not been cleaned or signposted as a hazard.
  • Damaged floor coverings such as torn carpets or cracked tiles.
  • Broken paving slabs or curbstones in the parking area.
  • Wet and slippery floors close to the hotel pool area.

As we can see, there are many ways a slip, trip or fall can happen. Accident Claims UK can help you to claim no matter how your accident was caused. Speak to one of our team on the number at the end of the page to proceed with your claim.

Watersport And Skiing Accident Abroad Claims

Italy is a popular destination for people who enjoy water and winter sports. And although the providers of these kinds of activities are tightly regulated in Italy, accidents can and do still happen. A major consideration here, is whether certain types of sports are excluded from your holiday insurance. For example, if you were to have a water skiing accident, and water skiing is specifically excluded from your holiday insurance, you would need to pay the cost of medical treatment yourself is it isn’t covered by your EHIC. Victims will then need to make water skiing accident claims, to claim back the cost of medical care. You could also be injured whilst participating in other organised excursions, on coach trips, in airport transfer accidents, and at the airport. Accident Claims UK can help with this, speak to one of our team on the number at the end of this guide to find out how.

Claims For Road Or Car Accidents In Italy

If you are injured in a road traffic accident that was not your fault while on holiday, you could be able to claim for a car accident in Italy. In 2016, there were just over 175,000 road traffic accidents in Italy, of which 3,200 of them resulted in one or more deaths. This means that Italy is not the most dangerous country in Europe for holidaymakers, but it also isn’t the safest.

If you are involved in a road traffic accident whilst overseas, Accident Claims UK can help you to get the compensation that you are entitled to. Speak to one of our team on the number at the end of the page to proceed with your claim today.

Can I Use A Solicitor In The UK For Italy Personal Injury Claims

If you are injured while on holiday overseas, you do not need to use a local solicitor in the country you were visiting. In fact, in many cases this would be a very difficult proposition, as keeping in contact with the solicitor would be problematic at best.

A better alternative is to use a UK legal firm, such as us here at Accident Claims UK. We are just as capable of handling overseas claims as we are claims in the UK. Speak to one of our team on the number at the end of this guide to get your claim started right away.

Italy Holiday Accident And Italy Personal Injury Claims Calculator

How were you injured? Severity Details of the injury Settlement amounts
Neck injuries Minor – severe Between minor through to severe, this covers a very wide range of different injuries to the neck. £2,150 – £130,060
Back injuries Minor – severe From minor to severe, this can cover a very wide range of different back injuries. £2,150 – £141,150
Shoulder injuries Minor – severe Shoulder injuries may often be associated with injuries to the neck as well. Injuries in this could include breaks or fractures. £2,150 – £42,110
Fractured clavicle N/A How much you will be awarded depends upon the extent and severity of the fracture. £4,520 to £10,730
Pelvis and hip injuries Lesser – severe The most serious cases could involve damage of/to the internal organs. £3,460 – £114,810
Arm injuries Minor/ moderate – severe The most severe form of arm injury in this category will fall short below amputation. Up to £114,810
Wrist injuries Severity A – F There are several different levels of wrist injury. Up to £52,490
Hand injuries Minor Minor hand injuries up to the total effective loss of both of your hands. £800 – £176,660
Thumb injuries Trivial Trivial thumb injuries up to the loss of your thumb. Up to £48,080
Knee injuries Moderate – Severe Covering all injuries within these levels. Up to £84,360

No Win No Fee Claims For An Accident On Holiday In Italy

Accident Claims UK can act as your solicitor to process a claim under a No Win No Fee agreement. This means that we don’t charge you anything until such time as we have received a compensation payment for you. There is no charge to start on your claim, and no charge as we process your claim. If we fail, and you don’t receive any compensation, we charge you nothing at all. When we are successful though, we will take our fee directly out of the settlement we receive for you, and then give you the remainder.

How Accident Claims UK Can Help You With Italy Personal Injury Claims

Accident Claims UK specialises in helping claimants to get the maximum level of compensation possible. We do everything we can to make sure that our claim is successful. We have a track record of tackling and winning complex claims, and securing significant compensation settlements for our clients. If you would like to know exactly how Accident Claims UK can help you, speak to one of our team today on the number below.

Just a phone call or an email away at all times. We speak your language, not legal jargon. Claims are professionally assessed. We will tell you how much you can claim, and the best way to do so. As soon as you are ready to proceed, we can get your claim started right away. Using our simple new claims process.

Contact Us Today About Italy Personal Injury Claims

Have you been injured or become ill while on holiday in Italy? Do you believe somebody else is liable? If so, call Accident Claims UK on 0800 073 8801 today. One of our team will go over your claim with you, and then offer you some free legal advice on what you should do next.

FAQ on Italy Personal Injury Claims

Could I make Italy personal injury claims on behalf of a child?

If you are responsible for a child who is injured in Italy due to an accident that is not their fault, you may be wondering whether they could claim compensation. Unfortunately, in the eyes of the law, children are unable to have the capacity to claim for themselves. However, you could register to be their litigation friend and could make a claim on their behalf. You would handle all of the decisions relating to the claim, and one of our personal injury solicitors who are authorised and regulated by the Solicitors Regulation Authority could assist you. You would usually have up until your Childs 18th birthday to claim on their behalf. However, if you chose not to do so, your child could claim once they reach 18 years of age. Making a decision on whether to launch a claim or whether to wait until your child comes of age could be tricky. We could help give you all the information you may need to make an informed decision on their claim.

Could I make Italy personal injury claims for the loss of a loved one?

Unfortunately, some holiday accidents and business trip accidents could be fatal. If your loved one has lost their life in an accident that was not their fault in Italy, you may wonder whether you’d be able to claim compensation. We could assess your case to see whether you could claim for funeral expenses, a bereavement award, or even financial support for dependants. We understand that going over your loved one’s death may be traumatic. This is why we would handle your claim with a sensitivity and respect it deserves.

Helpful Information Guides To Holiday Accident Claims And Italy Personal Injury Claims

British Embassy Rome

Via Venti Settembre

80A, 00187 Roma RM


Tel: +39 06 4220 0001


Opening hours: 9am to 5pm, Monday to Friday.

British Consulate General

Via S. Paolo

7, 20121 Milano MI


Tel: +39 02 723001


Opening hours: 9:15am to 5pm, Monday to Friday.

You can find the NHS guide to getting medical care overseas as a UK citizen, here:

NHS overseas medical care guide

Other Useful Compensation Guides